View eStatement / Change Setting

View eStatement
Step 1

Login to your myPrudential at www.prudential.com.hk/myprudential

1.

Select and click “eStatement” to enter View eStatement page.

Note: Viewing of eStatement is only applicable for users who have set up to receive eStatement. To set up for receipt of eStatement, please go to “eStatement - Change my setting”.

Step 2
2.

You can select to view the eStatement of all policies or specific policy and period, then click “refresh” to refresh statement list.

3.

Select appropriate statement type e.g. Anniversary Statement.

4.

Available eStatements of your selected Prudential life insurance policies will be listed.

5.

Blue unopened envelop represents unread statements. Additional “New” will be displayed if the unread statement is unopened within 30 days since printed date.

6a.

Click on policy number to open relevant statement in PDF format.

6b.

Click on the Printed Date of the Payment Receipt to open the relevant receipt.

eStatement - Change My Setting
Step 1
1.

Select “eStatement - Change my setting” in “Please select function” to enter the page

2.

Enter email address in Set Up eAlert section and re-enter email address for confirmation.

  • Note the email address will be updated into our Company’s record for all electronic communications and will automatically supersede any previous records.
3.

Set up email subject to be shown on eAlert.

4.

To change setting for different Type of Statement, you can select:

a.

Receive eStatement in myPrudential and suppress paper-copy OR;

b.

Receive paper-copy through postage.

Note: Change setting is not applicable for Payment Receipt. Policyowner will receive the receipt by post and will also be able to view the electronic version on myPrudential
5.

Click “Next” to preview details after the setting is completed.

6.

You can also click “Reset”, the newly input eAlert setting will be cleared.

Step 2
7.

Please preview detail and read the declaration section.

8.

Read the content of “Personal Information Collection Statement” and check the box to confirm you have read the content of “Personal Information Collection Statement”.

9.

Click “Confirm” to represent the understanding of and agreement to the contents of Personal Information Collection Statement and the Privacy Policy of Prudential to complete the application.

10.

You can also click “Edit” to return to last page.

Step 3
11.

You have “Complete submission” in step 3.

eStatement - View My Setting
1.

Select “eStatement - View my setting” in “Please select function” to enter the page.

2.

Display current “eAlert Setting” for eStatement.

3.

Display current setting of “Type of statement” and its “How to receive statement”.

Note: Change setting is not applicable for Payment Receipt. Policyowner will receive the receipt by post and will also be able to view the electronic version on myPrudential.