Prudential is deeply concerned about the fire incident at Wang Fuk Court in Tai Po. We extend our deepest sympathies to all affected residents and families, and express our sincere gratitude to the firefighters, medical personnel, and frontline workers for their selfless rescue efforts.

We have swiftly activated the following support measures to help us weather this difficult time together:

Our 24-hour emergency hotline at 2281 1100 remains in service to assist affected customers and answer any related enquiries.

In addition to the emergency hotline, we are providing a dedicated 24-hour professional emotional support hotline for customers at 2521 8186.

We are handling all related claims procedures and financial support arrangements with the utmost priority and flexibility.

Our frontline teams are reaching out to customers who may be affected to provide necessary assistance.