Customer Commendation

We are committed to listening to and understanding our customers' needs and expectations. We always strive to provide you with exceptional service quality. We care for our customers and treasure every opportunity to hear from you. We sincerely thank you for sharing your commendation for our staff and services.

Trust and Confidence

“Kinki from the Customer Service Hotline listened to me and handled my case with professional analysis, giving me a feeling that Prudential is trustworthy and reliable. She is patient and courteous. I appreciate her help and I am very satisfied with it. This experience makes me feel confident in Prudential. I would recommend Prudential’s products to my family and friends.”

Passionate and Patient Attitude

“Gloria from the Customer Service Counter always helps us with a passionate and patient attitude. We are very satisfied with it. We felt comfortable during the meeting. Gloria is very responsible in answering our enquiry every time we come to her. I appreciate her service very much!”

Excellent and Professional

“Ivy from the Customer Service Hotline was very polite and knowledgeable in responding my enquiry. She also suggested a faster way to get the cheque of the Policy Loan for pick-up direct in Customer Service Centre instead of waiting for the cheque via postal mailing to home. I appreciate her excellent and professional customer service very much!”

Professional Customer Service

“Sammy from the Customer Service Department solved my problems with her knowledge of products and addressed my needs. I appreciate her professional advice and services! Keep it up!”

Amiable and Professional Customer Service

“Joni from the Customer Service Counter listened to my needs, patiently explained my policy status and answered all my questions in an amiable and professional manner, which gave me a comfortable experience.”

Inspirational and Helpful

“We are grateful that Mandy and Cindy from the Customer Service Counter greeted us heartily that day, explaining details to us patiently. We received great help and had a better understanding of my policy after visiting Prudential’s Customer Service Centre. I would like to recommend Prudential to my friends.”

Patience and Professional Support

"I appreciate the patience and courtesy of Thomas from the Customer Service Hotline in handling my requests. He answered all my questions right away and provided professional solutions to me. He is one of the best customer service staff I have ever seen.Thank you so much, Thomas."

Proactive Listening & Responding

"I visited your Customer Service Centre at Tsim Sha Tsui on that day and filed a claim application. I was served by Gloria from the Customer Service Centre in a very sincere and friendly manner. She listened to my needs patiently, kept a detailed record of my case and offered professional solutions to me. I really appreciate Gloria for her help and courteous services. Your company is indeed capable of offering professional and quality service to customers whenever they are in need."

Helpful and Efficient

"Connie from the Customer Service Centre was very helpful and efficient. She explained everything in detail and proactively offered to help me for setting up an online management account for easier management of my portfolio in the future."

Attentive to Customer’s Needs

"I was pleasantly surprised by your service quality. I intended to cancel my policy in the first place. But Joni from the Customer Service Centre offered an alternative that saved me from the loss which could have been suffered by early cancellation while at the same time resolved my pressing need.It was very much appreciated!"