customercommendation

Customer Commendation

We are committed to listening to and understanding our customers' needs and expectations. We always strive to provide you with exceptional service quality. We care for our customers and treasure every opportunity to hear from you. We sincerely thank you for sharing your commendation for our staff and services.

Like a Friend of Mine

"Rachel from the Customer Service Hotline has treated me like a friend. She was very helpful in solving problems concerning my policies. I am really touched by her care. Thank you, Rachel!"

Proactive Listening & Responding

"I would like to extend my great appreciation to Mr. Hui from the Customer Service Hotline. He was very patient in listening to my needs and worked closely with Claims department to follow up on the progress of my claim. I thank Mr. Hui so much for his help."

Heartwarming Experience

"Joni from the Customer Service Counter helped me dedicatedly to handle all of my queries. She was patient in providing advice and answers when solving my problems and questions. Joni was really efficient. I felt so grateful for her excellent attitude towards my case. The experience was nice and heartwarming."

Quality Choice

"Sammy from the Customer Service Counter helped me to understand the details of my policy, and reminded me about the impact of policy surrender - not being able to revive the same policy. Sammy further suggested a better option without terminating my policy so that I could withdraw some money and continue to enjoy life coverage from the policy still. This experience was very relaxing, enjoyable, and without pressure. I think your staff indeed cared for me and helped me with making a better decision."

Professional Advice

"Sammy from the Customer Service Counter helped me to understand the details of my policy, and reminded me about the impact of policy surrender - not being able to revive the same policy. Sammy further suggested a better option without terminating my policy so that I could withdraw some money and continue to enjoy life coverage from the policy still. This experience was very relaxing, enjoyable, and without pressure. I think your staff indeed cared for me and helped me with making a better decision."

Efficient and Well-satisfied Service

"Connie from the Customer Service Centre was professional and attentive to details. She quickly understood the purpose of my visit. A smooth and efficient transaction saved me so much time. I was very pleased with her courteousness and professionalism."

Putting Customer First

"I would like to appreciate Heidi from the Customer Service Center. She has helped me on an address change and updated my agent. I was deeply impressed by her putting-customer-first attitude and her smiling face. Her attitude certainly contributes to the good reputation of Prudential's services. I wish your company great success."

Care for the customer

"I would like to express my appreciation to Mandy of the Customer Service Hotline in resolving my case promptly. She provided her best effort in exploring ways to meet my needs. My agent's supervisor also expresses his compliments to Mandy, which she has well deserved!"

Dedication and Professionalism

"I would like to say thank you to Man from the Customer Service Hotline and Sammy from the Customer Service Centre. Thank you for Man's good service. He followed-up professionally and has a good working attitude. Every time an update was required, he has contacted me. I have received clear messages from him. Thank you, Sammy. The first time I took my letter and form to the TST Customer Service Center, I showed a bad attitude to her. But Sammy kept a smiling face, gentle voice and good attitude to me. I strongly praise her working attitude."

Well-satisfied Service

"Tom from the Customer Service Centre is a responsible person. He has provided many clear instructions and suggestions for us. He was helpful and reminded us of many points that we may have overlooked. He always kept his smile and maintained a friendly attitude. Excellent!"