eStatement Service allows you to view electronic version of your Life Insurance policy statements online via myPrudential Life Insurance account anytime, anywhere. The electronic version looks the same as the paper version you receive today. eStatement are retained for up to last 3 years from the statement issue date.
In respect of any statement type which is subscribed to eStatement service, paper copies of that statement will no longer be sent to you for relevant policies. This will automatically apply to the same statement type of all further life policies issued by Prudential.
No. eStatement Service is offered to you FREE of charge.
The following statement of Life Insurance polices are currently available for eStatement Service:
You can logon to myPrudential Life Insurance account. Click on “eStatement” on the left menu and then choose “Subscribe to eStatement” from the function list at the right top to start the subscription.
Once subscription is completed, eStatement Service will be activated instantly that you can go to “View eStatement” and check out existing electronic version of statements, if any. However, for instruction submitted after 9:00pm, the suppression of delivering paper statements take effect on the next calendar day.
No. Since the eStatement Service is subscribed by statement type, once subscription is completed, it will automatically apply to the same statement type of all further life insurance policies issued by Prudential.
When new e-statement is available for viewing at your myPrudential Life Insurance account, you will receive an email from Prudential, e+Alert@prudential.com.hk, to your designated email address with a security phrase that you will have chosen in the subject line.
If respective e-statements are kept unread for more than 14 days, a reminder email will be sent to your latest designated email address.
No. In respect of any statement which is subscribed to eStatement service, paper copies of that statement will no longer be sent to you for relevant policies.
All e-statements are in PDF (Portable Document File). You need to install Adobe Acrobat Reader (version 5 or above) in your computer to view the e-statement.
You can download and install the free Chinese Traditional Font Pack files from Adobe website.
Some webmail providers may have a chance to treat the email sent from Prudential as potential spam mails for several reasons. You are advised to add Prudential's email address, e+Alert@prudential.com.hk, on your address book to solve the problem.
Yes. After logon to myPrudential Life Insurance account, you can change your designated email address whenever you want by one of the following:
Yes. You can cancel eStatement Service to resume receiving paper statement by giving a written instruction to Prudential and include (a) policy number, (b) full name of policyowner and (c) signature of policyowner. Upon receiving your written instruction, Prudential will take 7 working days to proceed.
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