RMB Cheque (Only applicable to the cheque issued by Hong Kong banks)
RMB Cashier Order (Only applicable to the cashier order issued by Hong Kong banks)
RMB account setup in Hong Kong banks
The currency that we accept for RMB policy depends on the terms and conditions of specific product. For the terms and conditions of specific payment method, please refer to relevant FAQ.
To avoid mixing your premium with Financial Consultant’s money, you are recommended to make the premium payment directly to us by using the following payment instructions.
For enquiry, please contact your Financial Consultant or Life Insurance Customer Service Hotline at (852) 2281 1333.
PPS By Internet
Please visit www.ppshk.com
PPS By Phone
Please dial 18031 (English) or 18033 (Cantonese)
Our Merchant Code
1 (Initial premium or balance of initial premium) 2 (Deposit for change or revival, or administration Fee) 3 (Renewal Premium)
Please enter 10-digit Billing Number (without “BN”)
Premium amount due in HKD
Note: Please allow 3 working days for payment processing.
01 (Initial premium or balance of initial premium) 02 (Deposit for change or revival, or administration Fee) 03 (Renewal Premium) 04 (Loan Repayment)
Note: Please allow 3 working days for payment processing.
Cheque Payment by Mail
Complete and detach the Payment Slip and return it with a cheque to us at : P.O. Box No. 28058, Gloucester Road Post Office, Hong Kong.
Bank of China (BOC) Cheque Deposit Machine
You may make your payment by depositing crossed cheques in HKD / USD / RMB issued by Hong Kong banks to the BOC Cheque Deposit Machine (Currency for premium payment is subject to the terms and conditions of individual product). Please be reminded (1) Only accept crossed cheque made payable to "Prudential Hong Kong Limited". Please write down the name of the policyowner, the Policy Number, the Billing Number, bill type and contact number on the back of the cheque. (2) Pay one item per policy with one cheque only. (3) Key in your 10-digit Billing Number (without “BN”) at the Cheque Deposit Machine. (4) If the cheque payment is not accurate, complete or followed as set out by our company, you may potentially suffer from loss due to delayed or overdue payment. Note: Please allow 3 working days for payment processing.
Should you need to set up autopay or change autopay account, please contact your Financial Consultant or visit our corporate website at www.prudential.com.hk (Customer Support & Self Service > Download Centre > Useful Forms) for downloading Direct Debit Authorization Form.
Payment in Person
You may submit "Direct Debit Authorization Form". As 2 months is required for setting the Autopay account, 2 months premium should be prepaid for the account to take effect.
Yes. Yearly, Half-Yearly, Quarterly and Monthly payment mode are available for your convenience. Please contact your financial consultant or customer service representative for premium details and application procedures.Notes: Monthly mode must be paid by Autopay.
Yes. The Merchant Code of Prudential is 25. Please enter your 10-digit Billing Number (without "BN") and correct bill type to ensure prompt service.Notes:Bill type: 1 – Initial / Lump Sum Premium Payment; 2 – Policy Changes; 3 – Renewal Premium Payment
Pay premium for Life Insurance:
You can login the Internet Banking and use Online Bill Payment service. Please select “Prudential Hong Kong Limited” under Merchant Name and enter your 10-digit Billing Number (without "BN"), correct bill type, payment amount, and other payment information. For details, please contact your bank or financial consultant.
Three working days are required for processing the premium payment through Online Bill Payment. If this payment method is chosen, premium should be prepaid at least three working days before due date.
Notes – Bill Type:
HKD Bank Account(s)1 - Initial premium / Balance of Initial premium; 2 - Deposit for Change / Revival / administration fee; 3 - Renewal Premium; 4 - Loan Repayment
USD Bank Account(s) (Only limited to Internet Banking service provided by Bank of China (Hong Kong))*
21 - Initial premium / Balance of Initial premium; 22 - Deposit for Change / Revival / administration fee; 23 - Renewal Premium; 24 - Loan Repayment
RMB Bank Account(s) (Only limited to Internet Banking service provided by Bank of China (Hong Kong))*
31 - Initial premium / Balance of Initial premium; 32 - Deposit for Change / Revival / administration fee; 33 - Renewal Premium; 34 - Loan Repayment
(*Individual bank may allow clients to make payments through their foreign currency bank accounts but at the bank’s discretion. Respective bill type(s) is available for customers to select, some bank may not allow loan repayment. For details of acceptable payment currency for your policy and available bill type(s) through internet banking, please contact your financial consultant or our customer service representative.)
Pay premium for General Insurance and Employee Benefits:
Please select “Prudential Hong Kong Limited” under Merchant Name, select “05 General Insurance Premium”, enter your Billing Number (The first digit of Policy Number is 9) and payment amount (Premium amount due in HKD).
We accept the premium to be settled by Credit Card except for ‘lump sum top-up’, ‘loan repayment’, ‘single premium for PRUuniversal life’ and ‘advance premium in Premium Deposit Account(PDA)’. If the policy has been applied through Standard Chartered Bank (Hong Kong) Limited, only Standard Chartered / Manhattan VISA / MasterCard credit card payment would be accepted.
Making payment via certain Credit Card may be subject to an administration fee. Please refer to the back page of the premium notice for details or contact our Customer Service Hotline.
The company accepts policyowner to pay advance premium up to the next anniversary plus 1 mode premium (subject to the policy payment mode). If the advance premium is sufficient to settle the premium to the next anniversary, the payment will be used to update the policy paid-to-date automatically.
In case the remaining payment term of the policy is shorter than the period to next anniversary plus 1 mode, the company would only accept policyowner to pay the total premium payable of remaining payment term.
(Not applicable to specific promotion plan)
According to the Policy terms and conditions, grace period is one calendar month from premium due date. To ensure your protection, please settle the premium within grace period and allow 3 working days for payment processing.
Yes, we accept HKD or USD crossed cheque. For Life Insurance product, please make the cheque payable to "Prudential Hong Kong Limited". For General Insurance product, please make the cheque payable to "Prudential General Insurance Hong Kong Limited". Please write down the name of the policyowner and the Billing Number on the back of the cheque.Please note that: (1) Cheque issued by a third party is not accepted unless the cheque issuer is the immediate family member of the Policyowner, and submit together with satisfactory proof (e.g. copy of birth certificate or marriage certificate) or a signed "Third Party Payment Declaration Form" by both cheque issuer and the Policyowner; and (2) Company cheque is not accepted unless the company is the Policyowner of the policy; and (3) Post-dated cheque or payment for different policyowners by the same cashier’s cheque/cheque is not accepted.Please contact your consultant for details. Also, you may download the "Third Party Payment Declaration Form" from the “Download Centre” under “Online Services” section of our Corporate Website.
Yes. Policyowner or Person Assured can make premium payment at any of Hong Kong Post Office by presenting the premium notice issued by Prudential and using cash, their personal EPS or crossed cheque/ cashier order/ bank draft issued by banks in Hong Kong. Cheque should be made payable to "Prudential Hong Kong Limited".
You may make the payment of Life Insurance product at China CITIC Bank International Limited ("CITIC") Hong Kong branches via cash^, cheque* ^ and payment transfer under CITIC account@ . If the policy is applied through Standard Chartered Bank (Hong Kong) Limited, you may also make payment at Standard Chartered Bank Hong Kong branches. Please contact your consultant for details.
To enhance service quality, branches of CITIC Bank (International) would issue priority pass for Prudential premium payment at counter with effective from 1st February 2018. The priority pass will be distributed in branches every working day at 9am and provided on a first-come, first-served basis. Each pass may be used to pay for three policies in maximum. The maximum limit for cash transaction for each policy is HKD 100,000 or USD/RMB equivalent. You may also make payment using by cash, personal EPS or crossed cheque/ cashier order/ bank draft issued by banks in Hong Kong with physical / digitial premium notice at any of Hong Kong post offices.
^ Effective from 8 May, 2017, customers making payment by cash or cheque (regardless of the payment amount) at CITIC’s branch counters are required to provide his/her identity document for CITIC’s record. If customers refuse to provide such identity document, the bank staff may reject to process the transaction.
* CITIC is no longer accept payment via cheques over-the-counter on all Saturdays. Depositing cheques in any of the "Drop-in boxes" located at CITIC branches is strictly prohibited
@ Applicable to clients with CITIC local bank account. Please contact your bank for details.
Yes. Bank account / credit card owned by Spouse, Parent, Children, Sibling and Grandparent of the Policyowner are acceptable. Bank account / credit card of company account can be used only if the company is the Policyowner of the policy.
For Life Insurance:
For General Insurance:
Other itemsSpecial requirement when paying via cheque?Regardless of which method you hand in the cheque, you must follow the below guidelines:
Cheques deposited from Monday to Friday (after 5 p.m.) including Saturdays/ Sundays, and Public holidays will be handled on the next working day.
Please directly contact the stand-by staff at the Bank of China branch.
Our Company will issue official receipt to the policyowner upon receipt of the premium, except premium payment paid via autopay.
With the cancellation of the Temporary Receipt, the temporary insurance – Death by Accident Cover will commence from the issue date of the Official Receipt, subject to the terms and conditions detailed on the overleaf of the Official Receipt.
All premiums should be made by the proposer or the policyowner.In case the proposer or the policyowner cannot make payment, designated group of 3rd party (please refer to the group information stated on the “Third Party Payment Declaration Form”) can be authorized to pay the premium with submission of “Third Party Payment Declaration Form” signed by the payor and policyowner. For payment made by cash, crossed cheque / cashier order / bank draft, EPS, payor can submit appropriate identity document (for example the copy of Birth Certificate or Marriage Certificate) as a proof.Policyowner can download the “Third Party Payment Declaration Form”from Customer Support & Self Service > Download Center > Useful Forms at our website.
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