FAQ > Premium Payment

How to pay premium for RMB Life Insurance?
Payment Method Payment Channel

RMB Cash

  • China CITIC Bank International Limited Hong Kong branches

RMB  Cheque
(Only applicable to the cheque issued by Hong Kong banks)

  • Our Cashier Office
  • China CITIC Bank International Limited Hong Kong branches
  • Bank of China (BOC) Cheque Deposit Machine

RMB Cashier Order
(Only applicable to the cashier order issued by Hong Kong banks)

  • Our Cashier Office
  • China CITIC Bank International Limited Hong Kong branches
  • Bank of China (BOC) Cheque Deposit Machine

RMB account setup in Hong Kong banks

  • RMB Direct Debit Authorization (DDA)


The currency that we accept for RMB policy depends on the terms and conditions of specific product.  For the terms and conditions of specific payment method, please refer to relevant FAQ.

How to pay premium for Life Insurance by Billing Number?

To avoid mixing your premium with Financial Consultant’s money, you are recommended to make the premium payment directly to us by using the following payment instructions.

 

For enquiry, please contact your Financial Consultant or Life Insurance Customer Service Hotline at (852) 2281 1333. 

 

PPS (Require a New Bill Registration by “Billing Number”)

PPS By Internet

Please visit www.ppshk.com

PPS By Phone

Please dial 18031 (English) or 18033 (Cantonese)

Our Merchant Code

25

Bill Type

1 (Initial premium or balance of initial premium)
2 (Deposit for change or revival, or administration Fee)
3 (Renewal Premium) 

Bill Number

Please enter 10-digit Billing Number (without “BN”)

Payment Amount

Premium amount due in HKD

Note: Please allow 3 working days for payment processing.

 

ATM (JETCO)

Our Merchant Code

9228

Bill Type

01 (Initial premium or balance of initial premium)
02 (Deposit for change or revival, or administration Fee)
03 (Renewal Premium)
04 (Loan Repayment)

Bill/Account Number 

Please enter 10-digit Billing Number (without “BN”)

Payment Amount  

Premium amount due in HKD

Note: Please allow 3 working days for payment processing.

 

Payment at Designated Banks in Hong Kong
You may pay the premium at China CITIC Bank International Limited Hong Kong branches. In regard to the transaction limit of cash payment, please contact your Financial Consultant or visit our corporate website for further details.
If the policy has been applied through Standard Chartered Bank (Hong Kong) Limited, you may also pay the premium at Standard Chartered Bank Hong Kong branches.
Note: Please allow 3 working days for payment processing.

 

Cheque Payment by Mail

Complete and detach the Payment Slip and return it with a cheque to us at : P.O. Box No. 28058, Gloucester Road Post Office, Hong Kong.

 

Remarks: (1) Only accept HKD or USD crossed cheque made payable to "Prudential Hong Kong Limited". Please write down the name of the policyowner and the Billing Number on the back of the cheque. (2) Company cheque is not accepted unless the company is the policyowner of the policy.  (3) HKD Policy only accepts HKD cheque, cashier order or bank draft which issued by Hong Kong banks.  (4) USD policy only accepts HKD cheque, cashier order or bank draft which issued by Hong Kong banks; USD cheque, cashier order or bank draft which issued by Hong Kong banks or overseas banks.  (5) For RMB policy, currency for premium payment is subject to the terms and conditions of individual product. If RMB payment is available, only accepts RMB cheque or cashier order which issued by Hong Kong banks. RMB bank draft is not accepted. (6) Post-dated cheque or payment for different policyowners by the same cashier order / cheque is not accepted.  (7) Please do not send cash.

Note: Please allow 3 working days for payment processing.

 

Bank of China (BOC) Cheque Deposit Machine

You may make your payment by depositing crossed cheques in HKD / USD / RMB issued by Hong Kong banks to the BOC Cheque Deposit Machine (Currency for premium payment is subject to the terms and conditions of individual product). Please be reminded (1) Only accept crossed cheque made payable to "Prudential Hong Kong Limited". Please write down the name of the policyowner, the Policy Number, the Billing Number, bill type and contact number on the back of the cheque. (2) Pay one item per policy with one cheque only. (3) Key in your 10-digit Billing Number (without “BN”) at the Cheque Deposit Machine. (4) If the cheque payment is not accurate, complete or followed as set out by our company, you may potentially suffer from loss due to delayed or overdue payment.

Note: Please allow 3 working days for payment processing.

 

Autopay

Should you need to set up autopay or change autopay account, please contact your Financial Consultant or visit our corporate website at www.prudential.com.hk (Customer Support & Self Service > Download Centre > Useful Forms) for downloading Direct Debit Authorization Form.

 

Payment in Person

You can make your payment by one of the following methods with the Payment Slip at our Cashier Office. Please note that premium payment by a third party is not accepted unless the payor is an immediate family member of the policyowner, and the payment is submitted together with a “Third Party Payment Declaration Form” signed by both the payor and the policyowner. If paying premium through Cash, Crossed Cheque / Cashier Order / Bank draft, or EPS, the payor can submit a satisfactory proof (e.g. copy of birth certificate or marriage certificate). You may download the “Third Party Payment Declaration Form” from our corporate website at www.prudential.com.hk (Customer Support & Self Service > Download Centre > Useful Forms) for downloading “Third Party Payment Declaration Form”.
Cash Maximum HKD120,000 / USD15,000 per premium installment per policy. If you prefer to pay by cash, you should make cash payment directly at our Cashier Office or designated banks in Hong Kong, rather than making direct payment / cash deposit to your Financial Consultant for the protection of your interest.
Credit Card #▲ Maximum amount as per the limit of your VISA / MasterCard
UnionPay Card ▲^ 1.2% Administration Fee will be charged on the payment amount. Maximum amount as per the limit set by your bank.
Crossed cheque/ cashier order/ bank draft Please read the remarks of “Cheque Payment by Mail”
EPS Maximum amount as per the limit set by your bank
Cashier Office Address:
Kowloon 8/F, Prudential Tower, The Gateway, Harbour City, 21 Canton Road, Tsim Sha Tsui
28/F, Tower 1, Millennium City 1, 388 Kwun Tong Road, Kwun Tong
Hong Kong 12/F, Lee Garden Two, 28 Yun Ping Road, Causeway Bay
Business Hours Monday – Friday (9:00am to 6:00pm),
Saturday (9:00am to 3:00pm), except public holidays
Note:
* Please allow 3 working days for payment processing.
# If the policy has been applied through Standard Chartered Bank (Hong Kong) Limited, only Standard Chartered / Manhattan VISA / MasterCard credit card payment would be accepted.
One credit card / UnionPay card payment can only be paid for one policy.
^ All renewal premium payment using UnionPay card will be subject to an administration fee of 1.2% of the payment amount.

 

 

 

How to switch my Autopay bank account?

You may submit "Direct Debit Authorization Form". As 2 months is required for setting the Autopay account, 2 months premium should be prepaid for the account to take effect.

Can I switch the frequency of premium payment?

Yes. Yearly, Half-Yearly, Quarterly and Monthly payment mode are available for your convenience. Please contact your financial consultant or customer service representative for premium details and application procedures.

Notes: Monthly mode must be paid by Autopay.

Can I use PPS for premium payment?

Yes. The Merchant Code of Prudential is 25. Please enter your 10-digit Billing Number (without "BN") and correct bill type to ensure prompt service.

Notes:
Bill type: 1 – Initial / Lump Sum Premium Payment; 2 – Policy Changes; 3 – Renewal Premium Payment

Can I use Internet Banking for premium payment?

Yes.

 

Pay premium for Life Insurance:  

 

You can login the Internet Banking and use Online Bill Payment service. Please select “Prudential Hong Kong Limited” under Merchant Name and enter your 10-digit Billing Number (without "BN"), correct bill type, payment amount, and other payment information. For details, please contact your bank or financial consultant.

 

Three working days are required for processing the premium payment through Online Bill Payment. If this payment method is chosen, premium should be prepaid at least three working days before due date.

 

Notes – Bill Type:

 

HKD Bank Account(s)
1 - Initial premium / Balance of Initial premium; 2 - Deposit for Change / Revival / administration fee; 3 - Renewal Premium; 4 - Loan Repayment

 

USD Bank Account(s) (Only limited to Internet Banking service provided by Bank of China (Hong Kong))*

 

21 - Initial premium / Balance of Initial premium; 22 - Deposit for Change / Revival / administration fee; 23 - Renewal Premium; 24 - Loan Repayment

 

RMB Bank Account(s) (Only limited to Internet Banking service provided by Bank of China (Hong Kong))*

 

31 - Initial premium / Balance of Initial premium; 32 - Deposit for Change / Revival / administration fee; 33 - Renewal Premium; 34 - Loan Repayment

 

(*Individual bank may allow clients to make payments through their foreign currency bank accounts but at the bank’s discretion. Respective bill type(s) is available for customers to select, some bank may not allow loan repayment. For details of acceptable payment currency for your policy and available bill type(s) through internet banking, please contact your financial consultant or our customer service representative.)

 

 

Pay premium for General Insurance and Employee Benefits:

 

Please select “Prudential Hong Kong Limited” under Merchant Name, select “05 General Insurance Premium”, enter your Billing Number (The first digit of Policy Number is 9) and payment amount (Premium amount due in HKD).

Can I use credit card for premium payment?

We accept the premium to be settled by Credit Card except for ‘lump sum top-up’, ‘loan repayment’, ‘single premium for PRUuniversal life’ and ‘advance premium in Premium Deposit Account(PDA)’. 
If the policy has been applied through Standard Chartered Bank (Hong Kong) Limited, only Standard Chartered / Manhattan VISA / MasterCard credit card payment would be accepted.

Making payment via certain Credit Card may be subject to an administration fee. Please refer to the back page of the premium notice for details or contact our Customer Service Hotline.

Can I pay premium in advance?

The company accepts policyowner to pay advance premium up to the next anniversary plus 1 mode premium (subject to the policy payment mode). If the advance premium is sufficient to settle the premium to the next anniversary, the payment will be used to update the policy paid-to-date automatically.

 

In case the remaining payment term of the policy is shorter than the period to next anniversary plus 1 mode, the company would only accept policyowner to pay the total premium payable of remaining payment term.

 

(Not applicable to specific promotion plan)

Am I granted grace period for premium payment?

According to the Policy terms and conditions, grace period is one calendar month from premium due date. To ensure your protection, please settle the premium within grace period and allow 3 working days for payment processing.

Can I pay the premium by cheque?

Yes, we accept HKD or USD crossed cheque. For Life Insurance product, please make the cheque payable to "Prudential Hong Kong Limited". For General Insurance product, please make the cheque payable to "Prudential General Insurance Hong Kong Limited". Please write down the name of the policyowner and the Billing Number on the back of the cheque.

Please note that: (1) Cheque issued by a third party is not accepted unless the cheque issuer is the immediate family member of the Policyowner, and submit together with satisfactory proof (e.g. copy of birth certificate or marriage certificate) or a signed "Third Party Payment Declaration Form" by both cheque issuer and the Policyowner; and (2) Company cheque is not accepted unless the company is the Policyowner of the policy; and (3) Post-dated cheque or payment for different policyowners by the same cashier’s cheque/cheque is not accepted.

Please contact your consultant for details. Also, you may download the "Third Party Payment Declaration Form" from the “Download Centre” under “Online Services” section of our Corporate Website.

Can I pay the premium through Hong Kong Post offices?

Yes. Policyowner or Person Assured can make premium payment at any of Hong Kong Post Office by presenting the premium notice issued by Prudential and using cash, their personal EPS or crossed cheque/ cashier order/ bank draft issued by banks in Hong Kong. Cheque should be made payable to "Prudential Hong Kong Limited".

Can I pay the premium at a bank in Hong Kong?

Policyowner can contact your Financial Consultant to make payment in designated banks and branches with appointment in advance.

 

Standard Chartered Bank (Hong Kong) Limited

• If the policy is applied through Standard Chartered Bank (Hong Kong) Limited, you may make the payment at Standard Chartered Bank (Hong Kong) branches by Standard Chartered Bank / Manhattan Credit card or bank account transfer (not accept cash payment).

Can I use third person's bank account / credit card to setup Autopay?

Yes. Bank account / credit card owned by Spouse, Parent, Children, Sibling and Grandparent of the Policyowner are acceptable. Bank account / credit card of company account can be used only if the company is the Policyowner of the policy.

Can you explain to me in detail in regard to the procedures for cheque depositing?

For Life Insurance:

  • Accept cheques in HKD / USD / RMB only for payment ( payment currency is dependent on individual policy and applied terms and conditions)
  • Is only suitable for cheques issued in Hong Kong
  • State policyholder name, Billing Number and Bill type number (01 – 04) and contact telephone number

Steps

  1. PressStart on the screen and select display language
  2. Select Bill Payment Service
  3. Select Merchant category(Select Insurance / Retirement
  4. Select Merchant and currency(Select Prudential Life Insurance-HKD / Prudential Life Insurance-USD / Prudential Life Insurance-RMB
  5. Select Bill Payment type
    Bill Type number 
    Name of Bill Type
    01 Life-Initial premium
    02 Life-Others
    03 Life-Renewal Premium
    04 Life-Loan Repayment
  6. Enter 10-digit Billing Number (without "BN")
  7. Enter total amount of cheque
  8. Insert unfolded cheque into the cheque insertion slot
  9. Transaction completed, take customer advice

Please note:

  • Each cheque is for one item per policy only
  • Bill type number 02 includes policy update and administrative fees

For General Insurance:

  • Accept cheques in HKD only for payment
  • Is only suitable for cheques issued in Hong Kong
  • State policyholder name, policy number and Bill type number (01) and contact telephone number

Steps

  • PressStart on the screen and select display language
  • Select Bill Payment Service
  • Select Merchant category(Select Insurance / Retirement)
  • Select Merchant and currency(Select Prudential-General Insurance-HKD)
  • Select Bill Payment type
    Bill Type number 
    Name of Bill Type
    01 General Insurance-Premium
  • Enter Bill number(12 digits of the policy number)
  • Enter total amount of cheque
  • Insert unfolded cheque into the cheque insertion slot
  • Transaction completed, take customer advice

Please note:

  • Each cheque is for one item per policy only
Are there any restrictions for cheque deposit machines? How will the transaction date be counted?
  • Must be consistent to the below section under "Other items". In addition, cheque must be crossed. For Life Insurance product, please make the cheque payable to "Prudential Hong Kong Limited". For General Insurance product, please make the cheque payable to "Prudential General Insurance Hong Kong Limited". Each cheque is for one item per policy only and is required to be deposited at the cheque deposit machine. Customers are required to specify policyholder name, policy number and Bill type number (01-04) and contact telephone number.
  • If under one policy with 2 separate payment items, i.e. renewal premium and Loan repayment, customer is required to pay the related premium via 2 individual cheques. If for instance, a customer pay more than one item using only one cheque, system will not be able to split the payment by item. In this case, customers may suffer from subsequent loss due to delay in payment.

    In regard to transaction days, if a customer completes making the payment before the payment cut off time, such transaction shall reflect on the policy account the following day.

 

Other items

Special requirement when paying via cheque?
Regardless of which method you hand in the cheque, you must follow the below guidelines:

(a) Financial consultants cannot issue the cheques, unless he/ she is the customer himself / herself or the financial consultant is a direct relative to the policyholder and can provide associated proof of document (e.g. copies of birth certificate / marriage certificate) or letter of authorization.
(b) A cheque issued by a third party is not acceptable, unless the payee is a direct relative of the policyholder, together with proof of document (e.g. copies of birth certificate / marriage certificate), with a “Third party authorization letter” signed by the payee and the policyholder. If the cheque is over HK$200,000, the payee must also submit his/ her copies of HKID, passport, visa support.
(c) Companies cannot issue cheques unless the company is the policyholder.
(d) Dated cheques / one cheque to settle different policies under different policyholders’ names are also not acceptable.
(e) Any payment should not be placed into the Drop In Box. If customers accidentally placed payment into such a box, customer is fully responsible to alert the staff within the branch.

 

What do I need to pay attention on when I deposit a cheque?
  • Please put the correct payee name on the cheque. For Life Insurance product, please make the cheque payable to "Prudential Hong Kong Limited". For General Insurance product, please make the cheque payable to "Prudential General Insurance Hong Kong Limited".
  • Deposited cheques must be verified and approved to be valid
  • When depositing cheques, please do not attach with other paper, paper clips, elastic bands etc
  • Insert unfolded cheque into the cheque insertion slot
  • Place the front of cheque facing the top when inserting the cheque and place the section with signature to the right hand side of the cheque insertion slot
How is the payment date calculated at the banks for cheque payment?

Cheques deposited from Monday to Friday (after 5 p.m.) including Saturdays/ Sundays, and Public holidays will be handled on the next working day.

How do I know more about Bank of China’s Cheque deposit machines?

Please directly contact the stand-by staff at the Bank of China branch.

Will policyowner receive the official receipt after premium payment?

Our Company will issue official receipt to the policyowner upon receipt of the premium, except premium payment paid via autopay.

Will there be any Accident Cover following the cancellation of the Temporary Receipt?

With the cancellation of the Temporary Receipt, the temporary insurance – Death by Accident Cover will commence from the issue date of the Official Receipt, subject to the terms and conditions detailed on the overleaf of the Official Receipt.

Can I ask someone to pay the premium on my behalf?

All premiums should be made by the proposer or the policyowner.
In case the proposer or the policyowner cannot make payment, designated group of 3rd party (please refer to the group information stated on the “Third Party Payment Declaration Form”) can be authorized to pay the premium with submission of “Third Party Payment Declaration Form” signed by the payor and policyowner. For payment made by cash, crossed cheque / cashier order / bank draft, EPS, payor can submit appropriate identity document (for example the copy of Birth Certificate or Marriage Certificate) as a proof.
Policyowner can download the “Third Party Payment Declaration Form”from Customer Support & Self Service > Download Center > Useful Forms at our website.