Prudential Hong Kong sends emails and text messages to our customers to provide important information and updates. However, in some instances, unauthorised third parties may send you hoax / unofficial messages that appear to come from us, to inappropriately coerce you to reveal sensitive information. Although these communications may appear genuine, they are fraudulent and should be deleted immediately. It is important to remember that we will only send you emails from the domain name of and


Prudential Hong Kong does not send emails or text messages requesting you to confirm or disclose your confidential personal or sensitive credit card information. If you receive any communication purporting to be from Prudential Hong Kong which asks you to confirm or disclose confidential personal or sensitive credit card information, please contact our Customer Service centre (Hotline: 2281 1333 or email: to confirm the authenticity of the message.


Prudential Hong Kong’s official corporate website address is


Please click here to view our latest security alerts.