Security Alerts
Prudential wishes to alert the public to be cautious about fraudulent websites, social media platforms and emails etc. claiming to offer concert tickets while tricking users to provide their credit card information or other personal information through clicking on or linking up to hyperlinks or websites or replying to an email. Prudential reiterates that the company has no connection with these fraudulent websites, social media platforms and emails etc..
If customers are concerned that they may have disclosed credit card information/ personal bank details and/or other personal information or carried out transactions through these websites/platforms/emails etc., or have received information purporting to be sent from Prudential, they should report to the Police and regulator or contact Prudential's Customer Services Hotline at Hong Kong: (852) 2281 1333 (Life Insurance)/Macau: (853) 8293 0833 (Life Insurance) or (852) 3656 8362 (General Insurance and Employee Benefits) or email (Hong Kong) service@prudential.com.hk /(Macau) service_mac@prudential.com.hk
The official website/platforms of Prudential are:
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Social Platforms |
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prudential.hongkong |
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Prudential Hong Kong Limited |
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Youtube |
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Prudential Hong Kong Limited |
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Account Name: 保誠保險有限公司 Prudential Hong Kong Ltd |
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Account Name: 保誠保險 - 健康辦公室 PRUHealth Office |
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Xiaohongshu |
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Account Name: 保誠保險（香港及澳門） |
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Domain name |
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@prudential.com.hk |
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@info.prudential.com.hk |
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@servicing.prudential.com.hk |
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@marketing.prudential.com.hk |
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@prudential-community.prudential.com.hk |
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@gogreen.prudential.com.hk |
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Prudential Hong Kong financial planner’s domain name |
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@pruhk.com |
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SMS |
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Sender ID |
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#Prudential |
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Phone Numbers |
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Life Insurance |
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Hong Kong: (852) 2281 1333 |
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General Insurance and Employee Benefits |
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(852) 3656 8362 |
Beware of Scam and Protect Yourself
You may receive suspicious information purporting to be sent from Prudential through electronic message (e.g. SMS, WhatsApp, WeChat, etc), emails, calls, websites, or any other channels. Prudential wishes to alert the public to be cautious. To protect your personal information, please access your account by entering our Prudential's official website (https://www.prudential.com.hk) or using Prudential's mobile application (myPru mobile app).
- If you have doubts about the links (or attachments) in the electronic message or email, do not click on the links or open the attachments.
- Do not enter any personal information on any websites or mobile applications linked through electronic message or email links.
- Prudential will not call or send any electronic message to obtain your Prudential mobile application account and password. Please keep your login credentials and other personal information private and secure.
If customers are concerned that they may have disclosed credit card information/ personal bank details and/or other personal information or carried out transactions through these websites/ platforms/emails etc., or have received information purporting to be sent from Prudential, they should
- Report to the Police and regulator
- Contact Prudential's Customer Services Hotline Hong Kong: (852) 2281 1333 (Life Insurance)/Macau: (853) 8293 0833 (Life Insurance) or (852) 3656 8362 (General Insurance and Employee Benefits)
- Email to (Hong Kong) service@prudential.com.hk /(Macau) service_mac@prudential.com.hk
How to spot fraudulent emails and SMS
Example: If you receive an email claiming to be from Prudential, please note the following points:
- Suspicious email address: The email address is not listed in the Prudential official email address and may be misspelled.
- Urgent matters: Usually creating urgent matters so that there is no time to think
- Request for sensitive personal information, such as credit card information, Prudential mobile app account password and personal ID
- Suspicious links: You will be asked to click on the link, but the link does not connect to the Prudential official website, and the spelling of the link may be wrong
Example: In Hong Kong, if you receive a SMS claiming to be from Prudential, please note the following points:
- Suspicious sender: The message was not sent by #Prudential
- Urgent matters: Usually creating urgent matters so that there is no time to think
- Request for sensitive personal information, such as credit card information, Prudential mobile app account password and personal ID
- Suspicious links: You will be asked to click on the link, but the link does not connect to the Prudential official website, and the spelling of the link may be wrong
Fraudulent Websites and Unauthorised Sales Platforms
Fraudulent Websites
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Website Name |
Website URL |
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Not available |
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香港保诚保险-香港保诚保险官网 |
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保诚保险-香港保诚保险官网 |
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不適用 |
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源泉金服 |
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辰宇投资 |
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保诚保险-香港保诚保险官网 |
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保誠國際 BAOCHENG |
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保誠國際 BAOCHENG |
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保誠國際 BAOCHENG |
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保誠國際 BAOCHENG |
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保誠國際 BAOCHENG |
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保誠國際 BAOCHENG |
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香港英國保誠保險總部 |
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保誠國際 BAOCHENG |
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保誠國際 BAOCHENG |
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PRUDENTIAL 保誠‧中國 |
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保誠（深圳）咨詢中心 |
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香港保誠投保網 |
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英國保誠 保誠保險 |
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英國保誠集團公司 |
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英國保誠集團 |
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英國保誠集團 |
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英國保誠集團 |
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英國保誠集團 |
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香港保誠保險 |
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香港保險 | 香港保險 香港英國保誠保險 |
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香港保誠集團 |
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不適用 |
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The Prudential Fund Management System |
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英國保誠香港雋陞儲蓄保障計劃 |
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香港保險英國保誠 |
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保誠雋陞保險 |
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雋陞保險官網 |
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香港保險保誠網 |
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香港保誠保險官網 |
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英國保誠保險官網 |
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Prudential |
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保誠保險官網 |
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保誠金融 |
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https://prudential-hk.site/
Companies without business relationship with Prudential
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Unauthorised Sales Websites
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Website Name |
Website URL |
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香港保險_香港重疾險_香港保險代理_港險直通車 |
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理享家──專注海外資產配置 |
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e代理─互聯網海外財富管理專家 |
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不適用 |
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香港保險 – 香港保險咨詢顧問官方網站 – 香港保險咨詢 |
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香港保險行業協會 |
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中融保險 |
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壹宏集團 |
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香港保險直通車 |
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香港金融網 |
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香港保險直通車 |
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香港保險 |
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Unauthorised Sales Platforms
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WeChat Account Name |
WeChat ID |
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保诚香港 |
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香港保诚官网 |
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保诚保险 |
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英國保誠保險 |
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Prudential英國保誠公司 |
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Prudential實習HK |
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英國保誠PRUDENTIAL香港中心 |
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英國保誠香港PRUDENTIAL |
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PrudentialHK |
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香港英國保誠Prudential最優資訊 |
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HK Prudential LTD |
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Prudential私享會 |
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英國保誠Prudential |
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英國保誠Prudential內陸咨詢 |
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香港保誠Prudential |
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Prudential |
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Prudential香港金融 |
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HK保誠Prudential |
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英國保誠官網 |
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PrudentialHK |
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PrudentialHK |
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Fraudulent Email
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Bogus Phone Calls and SMS Sender ID Registration Scheme
Bogus phone calls
We would like to alert customers of suspicious bogus phone calls claiming to be from Prudential Hong Kong Limited, Prudential Hong Kong Limited (Macau Branch) and Prudential General Insurance Hong Kong Limited (collectively referred to "Prudential")
- Please confirm the caller's identity and ask the caller to provide their full name and employee number.
- Please do not provide sensitive personal information such as your account and password for myPrudential
Bogus SMS
Beware of bogus SMS. Prudential will only send SMS to Hong Kong mobile number using a Registered SMS Sender ID that starts with "#Prudential". If you receive any suspicious SMS or links claiming to be from Prudential:
- Do not click on any hyperlinks or provide any personal information in any suspicious messages
- Do not respond to any suspicious messages
If you are in doubt, please contact Prudential's Customer Services Hotline Hong Kong: (852) 2281 1333 (Life Insurance)/Macau: (853) 8293 0833 (Life Insurance) or (852) 3656 8362 (General Insurance and Employee Benefits) or send email to (Hong Kong) service@prudential.com.hk /(Macau) service_mac@prudential.com.hk
SMS Sender ID Registration Scheme
Hong Kong:
To assist customers in verifying the authenticity of SMS sender, Prudential has joined the SMS Sender ID Registration Scheme managed by the Office of the Communications Authority (OFCA). Starting from 8 June 2024, all one-way SMS messages sent by the company (including life insurance, general insurance, and group insurance) will be sent under the following sender ID:
#Prudential
Please note that the SMS Sender Registration Scheme is not appliable to:
- Overseas mobile number
- SMS messages of which receiving parties are expected to reply to the senders via phone numbers (2-way SMS)
- Local subscribers of Single-Card-Multiple-Numbers / One-Card-Two-Numbers mobile service provided by non-Hong Kong operators
Mainland China:
To assist customers in verifying the authenticity of SMS sender, Prudential has registered the SMS Sender ID in Mainland China. Starting from 1 Aug 2024, all SMS messages sent by the company (including life insurance, general insurance, and group insurance) will be sent under the following sender ID:
【保誠香港】 / 【保誠】 / 【Prudential】
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SMS Type |
Sender Signature |
China Long Code |
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Chinese SMS |
【保誠香港】 |
10690300486413255980 / |
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【保誠】 |
10690333073026 |
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English SMS |
【Prudential】 |
10690300486494155980 / |
Sample:
