Payment methods

Please make payments to us directly using the payment methods listed below (applicable to policy issued in Macau only). To protect your interest, you should not pass cash or transfer funds to your financial consultant when making payment.

Setup bank account autopay authorization

Here's how to setup bank account autopay authorization:

  • Contact your financial consultant, or

  • Download, complete and submit the direct debit authorization form

Application Method

Only applicable to HKD/MOP Account set up in Bank of China Macau Branch or Bank of China (Macau). The signature on the “Direct Debit Authorization Form” should match with your specimen signature in our records. Please send the form to us by mail to set up autopay.

Bank Account Direct Debit Authorization Form

Download

Please include a crossed cheque made payable to “Prudential Hong Kong Limited” for 1 payment installment in advance, as it takes 21 days to set up the direct debit authorization. 

Please send the form and the cheque to us by mail for processing (Address: P.O. Box 3093, General Post Office, Macau).

On the back of the cheque, please write

  1. Name of the Policyowner

  2. Policy Number/ Billing Number

  3. Purpose of the Payment

  4. Contact Number

The transaction amount will be calculated in HKD equivalent at the prevailing exchange rate on 3 business days  (including Saturday) prior to the direct debit date for non-HKD policies.  If the premium will be debited from your MOP bank account, your bank will convert the sum or sums to be transferred to the account of Prudential into HKD at a rate determined by the Bank. If the policy currency is HKD, the premium will be settled in HKD directly. If the policy currency is not HKD, the HKD amount will be converted to the policy currency at a rate determined by Prudential to for settlement.

Frequently asked questions

Yes. Bank account owned by designated group of third parties (i.e. spouse/ parent/ child/ sibling/ grandparent/ legal guardian/ company solely owned by the Policyowner or Life Assured (please provide a copy of Business Registration Certificate or Certificate of Incorporation and Annual Return) ) of the Policyowner/ Life Assured are acceptable.

How to make payment?

You can make premium payment via BOC Macau app or ebanking website. Please allow at least three working days for processing the premium payment through Internet Banking.

Institution or Company namePrudential (Macau Branch)
PaymentInitial/Renewal Premium
Billing Number10-digit Billing Number
(e.g. BN0123456789, enter only the number underlined)
Payment AmountPremium amount due in HKD

  • Accept payment in HKD only.

  • Accept payment for initial premium, single premium and renewal premium only.

  • The daily transaction limit may vary depending on individual account settings and the bank’s default setting. Please contact your bank for assistance.

  • Third party payment is not accepted.

Remit the premium to the bank account

You may make payment by telegraphic transfer in policy currency to the bank account in the corresponding currency. Local bank transfer is not accepted. Please allow at least seven working days for processing the premium payment. Please note that the following account numbers are only applicable to payments for policies issued in Macau.

Account NamePrudential Hong Kong Limited
Account Currency and NumberHKD account: 183-8003-75023433
USD account: 183-8000-00023698
AUD account: 183-8003-75023488
CAD account: 183-8002-50023909
GBP account: 183-8000-00023723
RMB account: 183-8000-00023701
SWIFT codeBKCHMOMX
Bank NameBank of China Macau Branch
Bank AddressAvenida Doutor Mario Soares, Bank of China Building, Macau

Submit TT Form

After remittance, please submit the “Notification for Telegraphic Transfer and Local for Telegraphic Transfer payment” (“TT form”), original/ copy of TT remittance advices and other supporting documents (if applicable) via your financial consultant or submit the relevant form and documents to us directly. For details, please contact your financial consultant.

  • Please check all remittance related information (such as account currency, account number, amount and etc.) to ensure the correctness of the information before remittance.
  • You should bear any bank charges incurred by TT. The remittance amount should cover one installment of renewal premium / the balance of the initial premium and its bank charge. You should be aware that your own country’s exchange control policy may impose a ceiling amount on remittance.
  • HKD policies only accept HKD payment. For non-HKD policies, payments can be made in either the policy currency or HKD. You should ensure your premium payment are sent to the correct bank account above in respective currency acceptable to the policy. If the TT remittance is not in the correct currency, our bank may still accept your TT remittance and perform the foreign exchange conversion automatically according to the prevailing exchange rates as determined by the bank. Our company will not bear the exchange rate risk and the bank charges involved.
  • Please avoid submitting duplicate TT Form including submitting more than one TT form for same payment at the same time.​ If you made multiple remittances of premium for the same policy, please submit form for each remittance separately.
  • You must submit the TT form within 3 months after the remittance of premium payment. If no relevant documents are submitted before that, the remittance will be refunded automatically. All bank charges will be deducted from the refund amount.

Notification for Telegraphic Transfer Payment and Local Telegraphic Transfer of Policy Premium

Download

How to make payment?

You can bring along the Premium Notice and make payment at our cashier using one of the following methods. Payor must provide relevant identification documents for staff verification at the cashier. An administration fee may apply for credit card or debit card payments. Please refer to the following payment methods for details.

Crossed cheque

We accept HKD or MOP crossed cheques issued by banks in Macau made payable to “Prudential Hong Kong Limited”. Please write the Name of the Policyowner, Policy Number/ Billing Number, Purpose of the Payment and Contact Number on the back of the cheque.

 

We only accept HKD or MOP cheques, cashier’s orders or bank drafts issued by banks in Macau. USD/AUD/CAD/GBP/RMB cheques, cashier’s orders or bank drafts will not be accepted. Post-dated cheques and payment for policies under different policyowners or different payment natures under the same policy by the same cashier’s order / cheque will not be accepted. Company cheques will not be accepted unless the company is the policyowner of the policy.

 

If you pay premium by Cashier’s Order / Bank Draft, and the aggregate payment amount through Cashier’s Order / Bank Draft for the past 12 months exceeds the equivalent of HKD 400,000 (per policy), relevant supporting documents for the source of funds must be provided (e.g. Bank receipt or bank endorsement on the back of the cashier's order / bank draft showing the name of the purchaser of the cashier's order / bank draft to prove that the cashier's order / bank draft was issued via the bank account of the Proposer / Policyowner / Life Assured). If the aggregate amount exceeds HKD 120,000 to HKD 400,000 or equivalent, please properly keep all relevant payment receipts or documents for at least 12 months for future random sampling.

 

If the payment is above HKD 1,000,000 or equivalent , a copy of the identity card or passport of the payor and policyowner must be provided.

Cash

Cash is only accepted in HKD, USD or MOP. Maximum HKD 120,000 / MOP 123,700 / USD 15,000 per payment installment per policy.

 

To protect your interest, you should not pass cash or transfer funds to your financial consultant when making payment. If you prefer to pay in cash, you should pay directly at our cashier.

Credit Card (VISA / MasterCard)

For credit card payments, only MOP payment by VISA or MasterCard are accepted.

 

Please note that we do not accept payment by credit card for “Renewal Premium”, “Policy Change”, "Loan Repayment" and "Advance Premium into Premium Deposit Account (PDA)".

China UnionPay Card

For China UnionPay Card, we can only process payment in MOP.

 

Please note that we do not accept payment by China UnionPay Card for “Renewal Premium”, “Policy Change”, "Loan Repayment" and "Advance Premium into Premium Deposit Account (PDA)".

 

China issued UnionPay Cards are accepted for initial premium payment of life insurance policies without investment or saving elements only. All payment using individual credit / debit card will be subject to an administration fee and it may not be refunded upon premium refund. For details, please contact your financial consultant or call our customer service hotline for assistance.

Macau
Address12 Andar A, FIT Center of Macau, Avenida Doutor Mario Soares, Macau
Business hoursMonday to Friday: 9am to 5pm
Saturday, Sunday and Public Holidays: Closed

Third party payment is not allowed unless the payor is a designated group of third parties (i.e. spouse / parent / child / sibling / grandparent / grandchild / parents-in-law / legal guardian), designated by the Proposer / Policyowner / Life Assured, and the payment is submitted together with a "Third Party Payment Declaration Form" duly signed by the payor and the Proposer / Policyowner / Life Assured.

If the amount of the third-party payment is over a designated amount, the payor has to submit a "Third Party Payment Declaration Form", relationship proof and / or the identity document of the payor.

For payment to an individual policy by company cheque / cashier order / bank draft or telegraphic transfer payment remitted from a company account, the company must be solely / partially owned by the Proposer/ Policyowner / Life Assured or their spouse, parents or children.

Please provide (i) a copy of the Business Registration Certificate or Certificate of Incorporation and (ii) a copy of the latest Annual Return. For a partially owned company, the payor also has to submit supporting documents with the consent from the directors or shareholders (as applicable) (e.g. board minutes). Third-party payment is subject to terms and conditions. Please refer to the "Third Party Payment Declaration Form" for details.

Hong Kong Dollars (HKD) policies only accept HKD payment. For non-HKD policies, payments can be made in either the policy currency or HKD. The payment currency of non-HKD policies is subject to the terms and conditions of the individual payment methods. Please refer to the acceptable payment currencies for each payment method.

If you paid for a foreign currency policy in HKD or MOP by non-cheque payment, the transaction amount will be settled at the applicable exchange rate on the transaction date and converted into the equivalent amount of policy currency (except autopay and HKD or MOP cheque/cashier’s order/bank draft payment). If the premium is paid through autopay from an HKD account, the transaction amount will be collected in HKD equivalent which is calculated based on the exchange rate on 3 business days (including Saturday) prior to the direct debit date. If you made payment by HKD cheque/cashier’s order/bank draft, the transaction amount will be settled at the applicable exchange rate on the day of receipt by Prudential and converted into the equivalent amount of policy currency. If you wish to make payment in MOP, the transaction amount will be converted into equivalent amount of HKD based on the exchange rate on the transaction date for settlement; If the policy currency is not HKD, then the HKD amount will be further converted to policy currency for settlement. Please visit Premium Exchange Rates for our prevailing exchange rate in different currencies.

Your payments in HKD or MOP for foreign currency policies may be subject to change in view of exchange rate market fluctuation, and you should be aware of the exchange rate risks. You may need to pay any shortfall in the premium to maintain your coverage without being affected if there is any discrepancy in premium due to exchange rate fluctuations. Any overpayment of premium will be credited to the premium deposit account.

Frequently asked questions

The company would issue premium related notification according to the payment status of the policy, type of notification and issue date are as follows.  Policyholder should check eStatements regularly. If you do not receive the payment notice as scheduled, please contact your financial consultant or call our customer service hotline for enquiries.

Type of Notification (if applicable)Issue Date
Before Premium Due
Premium Notice (Not applicable to monthly mode policy)Around 1 month before premium due
After Premium Due
Autopay Collection Failure NoticeMiddle / Late of the month after premium due
Premium Reminder Notice (Not applicable to monthly mode policy)Middle of the month after premium due
Premium Reminder SMSAround 21st - 25th of the month after premium due
Premium Overdue NoticeEnd of the month after premium due
After Premium Overdue
Autopay Collection Failure NoticeMiddle of the month after premium overdue
Lapse Notice
2 months after premium due
Lapse / Reduced Paid-up Notice
Automatic Premium Loan Notice

Regardless of which method you use to hand in the cheque, these restrictions apply.

 

  • Financial consultants cannot issue the cheques. Unless he / she is the proposer/policyowner, or the financial consultant is a direct relative to the proposer/policyholder and can provide a "Third Party Payment Declaration Form" duly signed by the payor and the Proposer / Policyowner / Life Assured.
  • A cheque issued by a third-party is not acceptable. Unless the payor is a direct relative of the policyholder and can provide a "Third Party Payment Declaration Form" duly signed by the payor and the Proposer / Policyowner / Life Assured. If the cheque is over HKD 200,000 or equivalent, the payor must also submit his / her copies of ID, passport and visa support. If the third party payment is over HKD500,000 or equivalent, a copy of the relationship proof, such as marriage certificate / birth certificate / household register must be submitted to verify the relationship between the Third Party Payor and Proposer / Policyowner / Life Proposed / Life Assured.
  • Companies cannot issue cheques unless the company is the policyholder.

  • Dated cheques / one cheque to settle different policies under different policyholders’ names are also not acceptable.

  • If you pay premium by Cashier’s Order / Bank Draft, if the aggregate payment amount through Cashier’s Order / Bank Draft for the past 12 months exceeds HKD 400,000 or equivalent (per policy), relevant supporting documents for the source of funds must be provided (e.g. Bank receipt or bank endorsement on the back of the cashier's order / bank draft showing the name of the purchaser of the cashier's order / bank draft to prove that the cashier's order / bank draft was issued via the bank account of the Proposer / Policyowner / Life Assured). If the aggregate amount exceeds HKD 120,000 to HKD 400,000 or equivalent, please properly keep all relevant payment receipts or documents for at least 12 months for future random sampling.

 

Any cheque should not be placed into the Drop-In Box at the bank. If you've accidentally placed your payment into such a box, you're fully responsible to contact the related bank to get back the cheque.

In addition, if under one policy with 2 separate payment items, i.e. renewal premium and Loan repayment, customer is required to pay the related premium via 2 individual cheques. If for instance, a customer paid more than one item using only one cheque, system will not be able to split the payment by item. In this case, customers may suffer from subsequent loss due to delay in payment and customers may need to rectify the related issues later.

You may pay premium by telegraphic transfer in policy currency to the bank account in the corresponding currency for AUD / CAD / GBP policies or other payment methods which accept HKD.

Yes. Yearly, Half-Yearly, Quarterly and Monthly payment mode are available for your convenience. Please contact your financial consultant or customer service representative for premium details and application procedures.

Notes: Monthly mode must be paid by Autopay.

The company accepts policyowner to pay advance premium up to the next anniversary plus 1 mode premium (subject to the policy payment mode). If the advance premium is sufficient to settle the premium to the next anniversary, the payment will be used to update the policy paid-to-date automatically.

In case the remaining payment term of the policy is shorter than the period to next anniversary plus 1 mode, the company would only accept policyowner to pay the total premium payable of remaining payment term.

(Not applicable to specific promotion plan)

According to the Policy terms and conditions, grace period is one calendar month from premium due date. To ensure your protection, please settle the premium within grace period and allow 3 working days for payment processing.

Our Company will issue payment receipt to the policyowner upon receipt of the premium, except premium payment paid via autopay. If payment was made at cashier in person, an official receipt will be issued to Proposer / Policyowner  / Life Assured and a payment acknowledgement receipt will be issued to third party payor after payment. If customer used other payment methods or payment was made by third party, an official receipt will be issued once the payment is verified. Customer can view and download the receipt on PRUServices (Macau).

PRUServices

  • Log in to your PRUServices (Macau) account and select “PRUServices” in the main page. After the verification code is input and the relevant disclaimers are agreed, choose the policy to be viewed. Then click “Policy Documents” on the menu to view the payment receipt. The format of the receipt file name is "Payment-Receipt(Day)-(Month)-(Year).pdf".

The temporary insurance – Death by Accident Cover will commence from the issue date of the Official Receipt, subject to related terms and conditions. Please read the details of accidental death cover in pruhk.co/accidental-death-cover-mac.

Please visit Premium Exchange Rates to view the latest foreign exchange rates and calculate the HKD equivalent for your premium payment.

Only accepts payment in MOP via credit card and cash at cashier. Please visit Premium Exchange Rates for our prevailing exchange rate in different currencies

For cheque payment by mail, please allow 3 working days for payment processing.

If payment was made at cashier in person, an official receipt will be issued to Proposer / Policyowner / Life Assured and a payment acknowledgement receipt will be issued to third party payor after payment. If customer used other payment methods or payment was made by third party, an official receipt will be issued once your payment is verified. Customer can view and download the receipt on PRUServices (Macau).

 

Ready to start a conversation?

Share your contact details and let our expert team guide you through the best options for your needs

Send Get in touch
Contact Us