Treatment Sure

Professional Medical Advisory Service - A dedicated Physician Case Manager to support you and answer your questions through your entire medical journey; A team of Physician Case Managers, comprising of over 3000 doctors and speaking in more than 30 languages, to communicate with you in your language; A comprehensive network of over 50000 global medical experts, covering more than 450 specialties, to offer you professional medical advice; Expertise in medical advisory service. Over 35 million customers from over 130 countries served.

Treatment Sure Service – Global Expert Medical Opinion Introductory Video

Treatment Sure Service – Global Expert Medical Opinion Introductory Video


Treatment Sure Service – Medical Concierge Introductory Video

Treatment Sure Service – Medical Concierge Introductory Video


Global Expert Medical Opinion & Medical Concierge - Step-by-Step Guidance by Your Physician Case Manger; Inform Your Medical Condition; Global Medical Experts Identified; Personalized Report with Phone Consultation; Overseas Treatment Guided by Your Physician Case Manager; Treatment Logistics Facilitation and Translation; Follow-up Care after Discharge

Real Life Story

Based on experience, in about 60% of the Global Expert Medical Opinion cases, the experts have recommended alternative treatments to replace the invasive ones such as surgery and drug injections. Here are some real-life cases.

Eligible Conditions

Life assureds of selected Prudential insurance plans with a condition within the applicable medical conditions are eligible to enjoy Treatment Sure service provided by Advance Medical without paying additional service fee upon the completion of the cooling-off period.

Eligible products: 

  • PRUmyhealth prestige medical plan

  • PRUhealth medical plus

Applicable medical conditions: 

Any non-emergency medical conditions, examples are cancer, gastroenteric diseases and orthopaedic issues that may require a second opinion are applicable, while the following are excluded: accidents, medical emergencies, urgent/life-threatening conditions, daily or common medical issues such as colds, fever, flu and occasional rashes, or chronic diseases management such as chronic hepatitis, diabetes and high blood pressure. However, any complications of chronic diseases shall be applicable.

Contact Us

For more information and enrollment, please call Advance Medical’s hotline. Office hour: 9am – 6pm, Monday to Friday.

Hong Kong SAR: 8229 2880

Mainland China: 400 920 6012

Or visit PRUmobile > Manage My Health > Treatment Sure

Download PRUmobile

Download PRUmobile from Apple App Store and register for Treatment Sure Service    Download PRUmobile from Google Play Store and register for Treatment Sure Service

If you are unable to access Google Play, please click here to download the app directly.

Apple, the Apple logo, and iPhone are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc., registered in the U.S. and other countries. Google Play and the Google Play logo are trademarks of Google LLC.

Terms and Conditions

  • Advance Medical provides independent medical advisory services. The report from medical expert is intended to provide you with reference information only and is not a substitute for your physician’s recommendations.
  • Medical Concierge is only available after completion of Global Expert Medical Opinion.
  • The claimable amount of any treatment expenses incurred is subject to the coverage of your insurance plans.


Treatment Sure service is provided by a third party service provider we have designated and we may change both the scope and the service provider or cease to provide the service from time to time at our sole discretion without prior notice. We are not the service provider or the agent of the service provider. We make no representation, warranty or undertaking as to the quality and availability of the service and shall not accept any responsibility or liability for the services provided by the service provider. Under no circumstance shall we be responsible or liable for the acts or omissions or services of the service provider.