Listening enables us to help you with your unique needs.

Over the course of 177 years, we’ve valued every second of our conversations with you. Many of these data findings have meaningful significance, and we have transformed these numbers into visualisations to showcase our wonderful journey.

Our Reason is You. You are the reason why we do what we do.

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I didn’t know how to handle or read my policy information, but they helped me with it.
The Direct Billing Service was approved very quickly, alleviating my worries and fears about the waiting time.
Thank you to the staff who attentively and patiently helped me tackle my previous critical illness claim!
The staff at the centre were very enthusiastic, polite, professional and extremely empathetic, making us feel at home. I never thought that by purchasing an insurance policy, one could enjoy such a level of privilege.
The financial advisor was attentive and proactive, making it convenient for me to submit my documents and receive payment for my claim.
They were dedicated to helping us complete every step, and also helped us read the policy terms thoroughly.
Occasionally, elderly customers might repeat themselves during the conversation, but the agent still explains everything patiently and politely.
The front desk provided excellent reception services, and the approval process was convenient and swift.
The agent is very conscientious. When I suddenly developed eye problems, he referred me to a doctor and gave me advice right away, even though he was on leave.
The advisors proactively follow up on my needs. Whenever there is a suitable insurance promotion, they will inform me right away.
Whenever I have an enquiry or question, they respond immediately.
They are sincere and reliable, and they are friends to both me and my family.
They deposited my payment quickly. The staff were very helpful and knowledgeable.
I didn’t need to pay before being admitted to the hospital, so I didn’t need to stress about the money and could focus on my recovery.
The service was seamlessly convenient, allowing me to receive effective treatment without paying.
The product is straightforward and offers high transparency.
They handled the claims process immediately, with great support from the agent and secretary.
The process was smooth, and they explained everything thoroughly.
They are responsible and reassuring.
They were patient throughout the whole process and proactively helped me handle my problems.
They are highly efficient and communicate very clearly.
They answered my questions promptly.
They patiently explained the whole procedure to me.
The agent thoughtfully follows up on everything, so I can go about my life worry-free.
They can design a suitable insurance plan according to my needs.
The financial advisor attentively and proactively helped me, making it easier for me to submit the documents and receive payment for my claim.
They are patient with the elderly and explain every detail thoroughly.
I’ve known my financial advisor for 34 years. He is knowledgeable and provides high-quality services, and that’s why I trust him with my financial plan.
The claims procedure was easy and smooth.
They elaborate on simple products like travel insurance, which is very thoughtful.
The claims procedure is easy and convenient.
They are pleasant and caring, always smiling and treating the elderly with respect.
Even when I travel abroad, I can use the app to enquire about my policy, which is very convenient.
They patiently analysed my needs.
The service is warm and customer friendly.
They are sincere and professional. They respond promptly and answer my enquiries clearly.
They reply to all of my enquiries swiftly, every time.
They actively provide suggestions based on my policy year, so I don’t need to worry about it.
They approach their work with a responsible attitude.
After meeting my agent, I could tell that she was very professional and helpful when answering all my questions.
I am fully satisfied with my customer manager’s attitude and service quality.
My agent understands me well, almost like how my best friend does.
The agent knows that I have a child, so apart from insurance matters, he also shares educational information with me from time to time.
They are familiar with the products and very reliable.
They are efficient and take my personal needs into consideration.
The mobile platform is user-friendly. When I submit an enquiry, the agent receives the notification right away and helps me follow up.
They answer questions clearly and comprehensively with a positive attitude.
We’ve known each other for decades. The agent always listens to my needs.
The financial advisor listens carefully and cares about my needs.
They are polite and professional, earnestly helping me analyse everything.

Notes:

The customer opinions are derived from real customer feedback in Prudential's "Net Promoter Score," with possible minor text modifications. Prudential Hong Kong Limited (“Prudential”) does not guarantee the accuracy of the information on this webpage and advises not to rely on it as a substitute for any professional advice. The videos, photos and graphics on this webpage are produced and provided by an independent third-party service provider using artificial intelligence tools. The videos, photos and graphics are purely fictional and have been computer-edited; any resemblance is coincidental. Prudential assumes no responsibility for any disputes concerning the videos, photos, and graphics.