(13 July 2023, Hong Kong) Prudential Hong Kong Limited (‘Prudential’) today welcomed the appointment of Candy Au Yeung as Chief Customer Operation Officer and Felix Fung as Chief Product Officer, both are members of the Prudential Hong Kong Executive Committee, reporting to Hong Kong Chief Executive Officer Lawrence Lam.

Candy oversees the re-alignment of the integrated Customer Operation Division in a drive to deliver an enhanced customer experience covering the full range of operational functions including underwriting, customer services, health assessment, claims and policy administration.

Candy re-joined Prudential from Manulife Hong Kong where she was Chief Operating Officer. Prior to that, she spent eight years working for Prudential in senior customer servicing, policy administration and claims servicing roles. Candy also has gained sector experience with AIA HK, Bupa HK, MetLife HK and Zurich Insurance.

With a strong focus on driving customer excellence, Felix will leverage every opportunity available to sharpen Prudential Hong Kong’s product development and innovation expertise. A seasoned insurance professional, Felix is also not entirely new to Prudential, having worked in Prudential’s actuarial and finance function between 2013 and 2015. He brings to his new role 20 years of industry experience specialising in product management and innovation, as well as actuarial and finance.

Before re-joining Prudential, Felix worked for AIA Hong Kong where he led product innovation, development and strategy since 2015. Earlier in this career, he worked with HSBC Life, AXA and Commonwealth Bank of Australia. He is a qualified actuary and holds graduate degrees in mathematics and actuarial science.

Lawrence Lam, Chief Executive Officer of Prudential Hong Kong Limited, said: “Both Candy and Felix bring with them proven track record of successful leadership in their respective fields, and I am very pleased to welcome them back to Prudential. They will play vital roles as we strive for service excellence and drive Prudential’s product innovation, as well as bracing for the future with an evolving, innovation-led business strategy.”

“I’m thrilled to be re-joining Prudential and to have the opportunity to work with such a strong team. Prudential has a long and admired heritage in Hong Kong with its mission to help people get the most out of life. I’m looking forward to working with my colleagues to deliver on a clear and ambitious strategy that will benefit customers and business alike.” said Candy Au Yeung, new Chief Customer Operation Officer of Prudential.

Felix Fung, new Chief Product Officer, said: “Prudential has a well-deserved reputation for always listening to its customers and delivering comprehensive health and wealth solutions to meet their evolving needs. I’m very excited to be working with the team to continue this customer-centric approach to innovation, and to grow the Prudential footprint in Hong Kong.”

Candy started in her role on 1 June 2023, while Felix’s appointment was effective 1 July 2023.


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About Prudential Hong Kong Limited

Prudential has been serving the people of Hong Kong since 1964. Through Prudential Hong Kong Limited and Prudential General Insurance Hong Kong Limited, we provide a range of financial planning services and products including individual life insurance, investment-linked insurance, retirement solutions, health and medical protection, general insurance and employee benefits. In 2023, Prudential established its Macau branch to offer health insurance and financial solutions for the Macau community, completing its footprint in the Greater Bay Area. In 2023, Prudential established its Macau branch to offer health insurance and financial solutions for the Macau community, completing its footprint in the Greater Bay Area.
Please visit www.prudential.com.hk for more information.