If you believe you should have received an insurance benefit settlement payment or refund, please contact our Customer Service so we can assist in verifying the details and arrange the reissue for you.

 

Life Insurance

  • Phone (Hong Kong): +852 2281 1333
    Office Hours:
    Monday to Friday: 9:00 AM – 6:00 PM
    Saturday, Sunday & Public Holidays: Closed
 
  • Phone (Macau): +853 8293 0833
    Office Hours:
    Monday to Friday: 9:00 AM – 5:00 PM
    Saturday, Sunday & Public Holidays: Closed

Direct Marketing

  • Phone: +852 3413 6000
    Office Hours:
    Monday to Friday: 9:00 AM – 5:30 PM
    Saturday, Sunday & Public Holidays: Closed

Complete the Application Form for Reissue Cheque / TT Handling and return it to us by mail or email.

Mailing Address:

  • (Hong Kong Customers) P.O. Box 28058, Gloucester Road Post Office, Hong Kong
  • (Macau Customers) P.O. Box 3093, Macau General Post Office

 

Email Address:

There is no handling fee for reissuing a cheque.