Medical & hospital / surgical cash
For hospitalization, surgical, outpatient and other medical expenses
Crisis cover claim form
ID copy of life assured and policyowner
Copy of laboratory report, and pathology report
Critical illness Claim
- Documents you will need
- Claim forms to download
- Submission instructions
- Documents you will need
- Claim forms to download
- Submission instructions
Documents you will need
ID copy of life assured and policyowner
Copy of laboratory report, and pathology report
ID copy of eligible family member
Relationship proof between life assured and eligible family member(s), for example, birth certificate, marriage certificate
Proof of full time education for eligible family member (if applicable)
Along with the completed SmartAppoint service claim form, please also include these additional documents:
ID copy of life assured and policyowner
Copy of laboratory report, and pathology report
Proof on mental incapacity of policyowner by 2 medical practitioners (one should be from the policy owner’s attending doctor)
ID copy of designated person
Relationship proof between the policyowner and designated person
Frequently asked questions
Need help with the forms? We’ve prepared some sample claim forms to assist you.
These samples are for reference only. They do not guarantee successful claims or constitute any contract or any part thereof between Prudential Hong Kong Limited and any other parties.
Yes, you can. Remember to complete the Request form for certified true copy of medical receipts and submit it along with your claim form and original medical receipt(s).
Please specify your preferred return delivery option and provide a valid correspondence address.
If you’re from Mainland China, you can only request for the return if your medical receipt is issued by a hospital in Mainland China. Do reach out to your financial consultant for more details.
Yes, it is mandatory in order for us to assess your claim. Unfortunately, you bear the cost of consultation. However, should your condition meet a selected criteria, we can do without this part of the claim form. Do reach out to your financial consultant for more details.
Claim forms to download
Lady Prudence claim form (Also applicable to PRUhealth Lady Care)
- Family Premium Waiver for Cancer Claim Form (Applicable for PRUhealth medical plus only)
According to your diagnosis, you can locate the relevant part 2 of your claim form from our download library.
Are you the designated person assigned via SmartAppoint, by the policyowner?
This form helps you claim on behalf of the policyowner for specific products, should he / she be mentally incapacitated.
Frequently asked questions
Need help with the forms? We’ve prepared some sample claim forms to assist you.
These samples are for reference only. They do not guarantee successful claims or constitute any contract or any part thereof between Prudential Hong Kong Limited and any other parties.
Yes, you can. Remember to complete the Request form for certified true copy of medical receipts and submit it along with your claim form and original medical receipt(s).
Please specify your preferred return delivery option and provide a valid correspondence address.
If you’re from Mainland China, you can only request for the return if your medical receipt is issued by a hospital in Mainland China. Do reach out to your financial consultant for more details.
Yes, it is mandatory in order for us to assess your claim. Unfortunately, you bear the cost of consultation. However, should your condition meet a selected criteria, we can do without this part of the claim form. Do reach out to your financial consultant for more details.
Submission instructions
Mail us your completed forms & relevant documents
Our mailing address
P.O. Box No. 28058, Gloucester Road Post Office, Hong Kong
Send claim form and relevant documents to your financial consultant and they will manage the claims for you
Frequently asked questions
Need help with the forms? We’ve prepared some sample claim forms to assist you.
These samples are for reference only. They do not guarantee successful claims or constitute any contract or any part thereof between Prudential Hong Kong Limited and any other parties.
Yes, you can. Remember to complete the Request form for certified true copy of medical receipts and submit it along with your claim form and original medical receipt(s).
Please specify your preferred return delivery option and provide a valid correspondence address.
If you’re from Mainland China, you can only request for the return if your medical receipt is issued by a hospital in Mainland China. Do reach out to your financial consultant for more details.
Yes, it is mandatory in order for us to assess your claim. Unfortunately, you bear the cost of consultation. However, should your condition meet a selected criteria, we can do without this part of the claim form. Do reach out to your financial consultant for more details.
Our Claims Promise
Our commitment to you is to pay your claim as quickly as possible, with compassion and care.
Claims guides
Step-by-step instructions for everyclaim.
