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Claims | Claims & Support

Making a death claim

Let us guide you through our easy claims process

Documents you’ll need

  • Death certificate#

  • Original policy document*

  • ID copy of life assured and claimant#

  • Relationship proof, e.g. marriage certificate, birth certificate, letter of administration or probate

     

* Lost the original policy document? Please complete the necessary fields for ‘Declaration of Loss of Policy and Indemnity’ within the death claim form.

# Please present the related original copy during collection of death claim payment for verification.

Forms to download

Life Assurance Death claim form

Please ensure the form is completed and signed by the claimant (beneficiary / trustee / estate administrator / assignee).
You should also indicate your cheque currency in Part I of the claim form.

Death claim form

 

Supplementary form for business insurance

Are you a company claiming for your employee? Please also fill in the form below.

Supplementary form for business insurance

Submission instructions

Via post and in person 

Our mailing address
P.O. Box No. 28058, Gloucester Road Post Office, Hong Kong
You can also visit us at one of our customer service centres near you.

 

Via your financial consultant 

Send claim form and relevant documents to your financial consultant and they will manage the claims for you

Frequently asked questions

How do I fill in death claim form?

Sample death claim form


This sample is for reference only. They do not guarantee successful claims or constitute any contract or any part thereof between Prudential Hong Kong Limited and any other parties.

Must a doctor complete part 2 of the claim form?

Yes, it is mandatory in order for us to assess your claim. Unfortunately, you bear the cost of consultation. However, should your condition meet a selected criteria, we can do without this part of the claim form. Do reach out to your financial consultant for more details.

What documents are needed to file a death claim?

Here is the list of documents required:

  • Claim form (part 1 and part 2)
  • Original Death certificate
  • Original policy document*
  • ID copy of life assured and claimant
  • Relationship proof, e.g. marriage certificate, birth certificate, letter of administration or probate

 

*Lost the original policy document? Just make sure you complete the necessary fields for ‘Declaration of Loss of Policy and Indemnity’ within the death claim form.

For juvenile policies, who gets paid upon death?

Should the life assured for a juvenile policy passes away unfortunately, we will pay the death benefit to the assured (person who purchased and paid for the policy).

Who's paid when a beneficiary is not appointed?

If there has not been a trustee or beneficiary appointed, we pay the death benefit to the assured's estate administrator, as stated in the Letters of Administration. To release the claims proceeds, we require the aforementioned letters of administration.

Can I have my death proceeds to go to charities?

Yes, of course. If you've changed your beneficiary to an organisation and we've processed the change, we'll pay your death proceeds to the charity fund you've selected.

I filed for a waiver of premiums. Do I still pay?

To keep your policy in force, you're obliged to still pay your premiums during the interim period, while waiting to waiting to hear from us about your application. Once we've reached a decision and if your application is approved, we'll refund the premiums paid during this interim period.