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How to Change the Payment Mode of Life Policy

Customer can change the payment mode of life policy via myPrudential

 Step 1 

After logon myPrudential, please select “Change Payment Options”.


 Step 2  

Please click “Please select policy” and select the policy you want to update the payment mode.

Please note that change payment mode function is not applicable to the following types of policy:

  1. Single Pay products
  2. Policy not in force
  3. Policy is with change payment mode request already submitted and not yet completed



 Step 3  

After understanding the reminder on notification about policy change request, and ensure the contact information is correct.

Please click “Continue”.


 Step 4 

Please select new payment mode.


 Step 5 

Please input / update your email address.

Please click “Next” when finished.


 Step 6 

Please confirm the accuracy, and select the checkbox to agree with the Personal Information Collection Statements.

Please click “Confirm and send OTP”.


 Step 7 

Please check your mobile phone and enter the One-Time passcode provided in SMS message.

When finished, please click “Submit”.


 Step 8 

Your request has been successfully submitted.