(Hong Kong, 29 June 2026) – Prudential Hong Kong Limited (“Prudential”) today announced the deepening of its strategic partnership with Union Hospital. Building on their existing collaboration in Medical Expenses Direct Billing Service, the partnership now extends the arrangement to cover eligible oncology-related expenses incurred by eligible Prudential customers at the hospital’s Union Oncology Centre (the “Centre”). This initiative broadens access to Prudential’s Medical Expenses Direct Billing Service for eligible oncology-related care, enhancing both the convenience and comprehensiveness of its cancer-related support, and providing customers with greater peace of mind throughout their treatment journey.
Prudential’s 2025 Individual Life Claims Report indicates that cancer is the disease posing the most significant threat to health, ranking first among the causes of both critical illness and death claims last year. Meanwhile, according to the latest statistics from the Hong Kong Hospital Authority, a new cancer case is diagnosed in the city every 14 minutes on average. Before the age of 75, the lifetime risk of developing cancer stands at 25% for men and 20% for women1. These figures highlight the growing prevalence of cancer, as well as the substantial financial burden it places on patients and their families.
Eligible Prudential customers may use Medical Expenses Direct Billing Service for eligible oncology-related medical expenses
In response to the growing demand for specialised oncology care and related financial support, Prudential has further deepened its strategic partnership with Union Hospital by including the Union Oncology Centre as a service provider under its Medical Expenses Direct Billing Service arrangement. Eligible Prudential customers may consult the Union Oncology Centre in advance to obtain medical expense estimates for cancer treatment. Based on individual needs, the Centre will assist in submitting pre-approval requests for medical expenses to Prudential. Upon approval, Prudential will settle the approved medical expenses directly with the Centre after treatment, so eligible customers do not need to pay these expenses out of pocket. This arrangement alleviates immediate cash-flow pressure, enabling patients to focus fully on their recovery.
Located at H Zentre in Tsim Sha Tsui, Union Oncology Centre offers exceptional transport connectivity, sparing day-patients the hassle of daily hospital commutes. It provides comprehensive oncology services in the heart of the city, spanning radiotherapy, drug therapy and oncology consultations. Equipped with advanced radiotherapy facilities and supported by an experienced medical team, the Centre delivers high-quality, personalised and integrated cancer care.
Candy Au Yeung, Chief Customer Operations and Health Officer, Prudential Hong Kong Limited, said: “Facing the prolonged treatment and uncertainties of cancer requires a protection partner who truly walks alongside patients to support both their medical and financial needs. By extending our Medical Expenses Direct Billing Service to eligible treatment at the Union Oncology Centre, we aim to ease the psychological and financial pressure on customers during treatment, giving them peace of mind so they can focus on combating cancer. Through a more seamless direct billing and claims support arrangement, we hope to deliver genuine care and practical support to patients and their families, bringing our customer-centric commitment to life.”
Dr. Yannie Soo, Assistant Chief Hospital Manager of Union Hospital, said: “Battling cancer is a formidable challenge, especially for the growing number of younger patients who are supporting families. Today’s patients need more than exceptional clinical care—they need peace of mind and the flexibility to maintain their daily lives. Union Hospital is proud to partner with Prudential to deliver a truly patient-centric experience. By bringing advanced oncology care to our highly accessible Day Procedure Centre at H Zentre in Tsim Sha Tsui, we offer a convenient alternative to overnight hospitalization. Supported by Prudential’s seamless insurance solutions, we ease our patients’ financial anxiety and the burden of complex claim procedures, allowing them to undergo treatment with peace of mind.”
Dr. Harry Cheng, Director of Union Oncology Service, Union Hospital, said: “As population ageing accelerates and cancer incidence continues to rise, demand for accessible, high-quality oncology services is increasing. Union Oncology Centre is located in the city centre, enhancing convenience. We are pleased to deepen our collaboration with Prudential Hong Kong Limited to expand the oncology care network and further integrate clinical services with insurance support. The Centre offers a comprehensive range of services, including radiotherapy, drug therapy, and specialist consultations, supported by advanced facilities and a multidisciplinary team. It also features a dedicated Ladies’ Area for breast cancer patients, improving privacy and providing a supportive care environment. Together with nutritional counselling and psychological support, the Centre delivers holistic, coordinated cancer care throughout the patient journey.”
Disclaimer
Medical network services are provided by third party service providers designated by Prudential. The Medical Expenses Direct Billing Service is only applicable to eligible medical insurance plans. We may change the scope of the services, change the designated service providers, or cease providing such services at any time without prior notice. We are not the service provider nor the agent of any service provider. We make no representation, warranty or undertaking regarding the quality, availability or suitability of the services, and we accept no responsibility or liability for any services provided by the service providers. Under no circumstances will we be responsible or liable for any acts, omissions or services of the service providers.
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1 Hong Kong Cancer Registry, Overview of Cancer Statistics in Hong Kong, Hong Kong Hospital Authority；August 2025. Link：https://www3.ha.org.hk/cancereg/
About Prudential Hong Kong Limited
Prudential has been serving the people of Hong Kong since 1964. Through Prudential Hong Kong Limited and Prudential General Insurance Hong Kong Limited, we provide a range of financial planning services and products including individual life insurance, investment-linked insurance, retirement solutions, health and medical protection, general insurance, and employee benefits to protect over 1.4 million customers in Hong Kong. Prudential established its Macau branch to offer health insurance and financial solutions for the Macau community, completing its footprint in the Greater Bay Area. Please visit www.prudential.com.hk for more information.
About Union Hospital
Established in 1995, Union Hospital is a private hospital in Tai Wai, Shatin, committed to delivering accessible, personalised, and high-quality healthcare services, with accreditation from multiple local and international bodies. Its comprehensive services include family medicine, specialist outpatient care, surgery, medical imaging, inpatient services, and Hong Kong’s first private 24-hour Emergency Medicine Centre. The Hospital is strengthening integration and collaboration in oncology services to enhance its one-stop cancer care capabilities, delivering more coordinated, patient-centric care from diagnosis through treatment. It also operates a network of polyclinics across Hong Kong and medical centres in Tsim Sha Tsui, including Mira Place and H Zentre. Its Extension Block, launched in 2025, further expands clinical capacity and facilities. For details, visit www.union.org.
About Union Oncology Centre
Union Oncology Centre, established by Union Hospital, is committed to providing professional, comprehensive, and patient-centred oncology services, including radiotherapy, drug therapy, and oncology consultations. Conveniently located at H Zentre in Tsim Sha Tsui, the Centre enables patients to receive treatment without the need for daily travel to the hospital. It is equipped with advanced radiotherapy technology and supported by an experienced medical team, delivering high-quality, personalised, and seamless cancer care.
The Centre also features a dedicated Women’s Area for female breast cancer patients, offering enhanced privacy and a more comfortable treatment environment. A range of patient support services, including nutritional counselling and psychological support, is also available to support patients throughout their treatment journey. For more information, please visit: https://www.uniononcology.org/en/.
