Paying your general insurance premium

• Please state clearly the policyholder name, policy number and the contact telephone number at the back of the cheque.

• You can only pay for one item per policy with each cheque. If you do not follow the guidelines set by our company, you may potentially suffer from losses due to overdue payments.

• This service is not applicable for depositing cheques into the Drop In Box of Bank of China (Hong Kong).

• The maximum payment limit is subject to the account balance of the client’s current account.

Regardless of which method you use to hand in the cheque, these restrictions apply.

• Financial consultants cannot issue the cheques. Unless he / she is the customer himself / herself, or the financial consultant is a direct relative to the policyholder and can provide associated proof of document (e.g. copies of birth certificate / marriage certificate) or a letter of authorisation.

• A cheque issued by a third-party is not acceptable. Unless the payee is a direct relative of the policyholder and can provide associated proof of document (e.g. copies of birth certificate / marriage certificate), with a “third party authorization letter” signed by the payee and the policyholder. If the cheque is over HK$200,000, the payee must also submit his / her copies of HKID, passport and visa support.

• Companies cannot issue cheques unless the company is the policyholder.

• Dated cheques / one cheque to settle different policies under different policyholders’ names are also not acceptable.

• Any payment should not be placed into the Drop In Box. If you've accidentally placed your payment into such a box, you're fully responsible to alert the staff within the branch.

In addition, if under one policy with 2 separate payment items, i.e. renewal premium and Loan repayment, customer is required to pay the related premium via 2 individual cheques. If for instance, a customer pay more than one item using only one cheque, system will not be able to split the payment by item. In this case, customers may suffer from subsequent loss due to delay in payment.

• Make sure you put the correct payee name on the cheque. For life insurance plans, please make the cheque payable to "Prudential Hong Kong Limited". For general insurance plans, please make the cheque payable to "Prudential General Insurance Hong Kong Limited".

• Deposited cheques must be verified and approved to be valid.

• When depositing cheques, please do not attach the cheque with other paper, paper clips, elastic bands etc.

• Insert the unfolded cheque into the cheque insertion slot.

• Place the front of cheque facing the top when inserting the cheque and place the section with signature to the right hand side of the cheque insertion slot.

If you've completed your cheque deposit before the payment cut off time, the transaction will be reflected in your policy account on the following working day. Cheques deposited from Monday to Friday (after 5 p.m.) including Saturdays or Sundays, and public holidays will be handled on the next working day.

• Please allow 3 working days for payment processing.

• Please allow 3 working days for payment processing.

• Only one credit card can be used to make payment for each application or policy. The client must provide the credit card holder’s name, credit card number and the expiry date.

• The transfer date for credit cards is on the 6th of each month. If the debit date falls on Saturday, Sunday or a Hong Kong public holiday, it will be postponed to the next business day. Generally speaking, banks will process your transfer on our specified debit dates, but there may be delays due to internal arrangements of individual banks. To ensure successful transfers, please reserve sufficient credit in your credit card account before and after the above-mentioned debit days in case the bank postpones our scheduled debit days.

• Please allow 3 working days for payment processing.

• Please allow 3 working days for payment processing.