Payment methods

Please make payments to us directly using the payment methods listed below (applicable to policy issued in Hong Kong only). To protect your interest, you should not pass cash or transfer funds to your financial consultant when making payment.

Online credit card payment via myPrudential

Only Visa issued in Hong Kong and Visa / MasterCard issued outside Hong Kong can be accepted for payment.

From 1 May 2020, only accept registered Hong Kong issued MasterCard for paying renewal premium for policy issued on or before 30 Apr 2020.

  • Credit cards can only be used for paying the renewal premium and levy for your life insurance policy. It cannot be used for paying the "Change / Regular Top-up Premium", "Lump Sum Top Up Premium", "Premium Payment with Premium Deposit Account" and "Loan Repayment".

  • Only HKD payments are accepted. If the policy currency is in USD or if the currency of the credit card account is not in HKD, then foreign currency exchange will be involved.

  • Cardholder must be the policyowner.

  • A 2.8% "Administration Fee on Overseas Premium Payment" will be charged upon each successful online payment transaction by VISA / MasterCard issued outside Hong Kong. This fee may not be refunded upon premium refund. In addition, individual banks may have certain limits on each single transaction and daily cumulative transactions. Please contact your designated bank for more details.

  • If the insurance policy is applied through Standard Chartered Bank (Hong Kong) Limited, please pay the insurance premium through the online banking platform of the bank.

  • China issued UnionPay Cards can only be used to make renewal payment of life insurance policy without a savings or investment element. It cannot be used for paying "Lump Sum Top Up Premium", "Premium Payment with Premium Deposit Account" and "Loan Repayment".

  • We accept payment in HKD only. If the policy currency is in USD or if the currency of the UnionPay account is not in HKD, then foreign currency exchange will be involved.

  • You must submit "Registration Form for Pay Premium Online with UnionPay Debit Card / Credit Card via myPrudential" or register online via myPrudential to pay your renewal payment with a UnionPay Credit Card / Union Pay Debit Card. Registration results will be sent to you via email.

  • The Debit Card Account / Credit Card Holder must be the policyowner. Joint accounts or company accounts will not be accepted.

  • All payment using individual credit / debit card will be subject to an administration fee. The administration fee for the UnionPay card is 1.2% of the payment amount and it may not be refunded upon premium refund. In addition, individual banks may have certain limits on each single transaction and daily cumulative transactions. Please contact your designated bank for details.

  • Third party payment is not accepted.

Autopay

Here’s how to setup bank account autopay authorization:

  • Apply on myPrudential (Demo), or

  • Contact your financial consultant, or

  • Download, complete and submit the direct debit authorization form

Please ensure your bank account supports Electronic Direct Debit Authorization (eDDA). Some bank account types (e.g. ICBC (Asia)’s integrated account) or ID types of account holder (e.g. PRC ID or travel permit) may not support this service. Your Direct Debit Authorization set up request might be directly cancelled by the bank or your premium might not be collected successfully. It is recommended to check with your bank in advance to ensure your account supports this service.

The signature on the "Direct Debit Authorization Form" should match with your specimen signature in our records. You can set up autopay immediately via myPrudential.  In addition, please pay 1 payment installment in advance, as it takes 21 days to set up the direct debit authorization. Please allow at least 3 working days for payment processing.

Effective from 1 May 2020, new credit card autopay authorization by using VISA / MasterCard (including change of credit card number for existing autopay authorization) is not accepted. For details, please contact your financial consultant.

The autopay direct debit day will be on the 6th of each month for all life insurance policies. For unsuccessful or rejected transactions, the 2nd attempt of direct debit will be executed on the 20th of the current month and 3rd attempt will be executed on the 6th of the next month. If the direct debit day falls on a Saturday, Sunday or a public holiday, the debit date will be postponed to the next business day. In general, most banks will follow our stipulated direct debit dates but some may be unable to adopt our scheduled dates due to operational reasons. If the premium is paid by HKD account through autopay for non-HKD policies, the transaction amount will be calculated in HKD equivalent at the prevailing exchange rate on 1 business day (including Saturday) prior to the direct debit date. To ensure the autopay can be carried out successfully, please reserve sufficient funds for paying premium and insurance levy prior to the aforementioned dates. After 3 unsuccessful or rejected transactions, our collection attempts via autopay will be put on hold until the current premium is settled by other payment methods. To avoid autopay collection failure in the future, please contact your bank for the reason for rejection or refer to the above methods to reset the bank account autopay authorization (if necessary). 

Please note that the above autopay arrangement is not applicable for policies that were applied through our direct marketing channel (i.e. policy numbers that begin with the prefix FP, MA, SB, SC, SM, LB or LC).

Frequently asked questions

Yes. Bank account owned by designated group of third parties (i.e. spouse/ parent/ child/ sibling/ grandparent/ legal guardian/ company solely owned by the Policyowner or Life Assured (please provide a copy of Business Registration Certificate or Certificate of Incorporation and Annual Return) ) of the Policyowner/ Life Assured are acceptable.

Bank of China (BOC) Cheque Deposit Machine

You may make your payment by depositing crossed cheques in HKD / USD / RMB issued by banks in Hong Kong into the BOCHK cheque deposit machine (currency for payment is subject to the terms and conditions of individual insurance products).

For more information, download the BOCHK cheque deposit machine user guide

SelectBill Payment Service
CategoryInsurance/ Pension
MerchantPrudential-Life Insurance (HKD) / (USD) / (CNY)

Bill type

01 - Life-Initial Premium
02 - Life-Others
03 - Life-Renewal Premium
04 - Life-Loan Repayment
Payment referencePlease enter the 10-digit Billing Number at the Cheque Deposit Machine. (e.g. BN0123456789, enter only the number underlined)
Amount  Amount Payable

  • Only crossed cheques made payable to "Prudential Hong Kong Limited" can be accepted. Please state clearly the policyholder name, policy number/billing number, bill type and the contact telephone number at the back of the cheque. 

  • You can only pay for one item per policy with each cheque.

  • If the cheque payment cannot meet the requirements set by the company, you may suffer losses due to overdue payments.

  • Third party payment is not accepted.

Frequently asked questions

Regardless of which method you use to hand in the cheque, these restrictions apply.

  • Financial consultants cannot issue the cheques. Unless he / she is the customer himself / herself, or the financial consultant is a direct relative to the policyholder and can provide associated proof of document (e.g. copies of birth certificate / marriage certificate) or a letter of authorization.

  • A cheque issued by a third-party is not acceptable. Unless the payee is a direct relative of the policyholder and can provide associated proof of document (e.g. copies of birth certificate / marriage certificate), with a “third party authorization letter” signed by the payee and the policyholder. If the cheque is over HK$200,000, the payee must also submit his / her copies of HKID, passport and visa support. If the third party payment is over HKD500,000 or the HKD equivalent, a copy of the relationship proof, such as marriage certificate / birth certificate / household register must be submitted to verify the relationship between the Third Party Payor and Proposer / Policyowner / Life Proposed / Life Assured.

  • Companies cannot issue cheques unless the company is the policyholder.

  • Dated cheques / one cheque to settle different policies under different policyholders’ names are also not acceptable.

  • If you pay premium by Cashier’s Order / Bank Draft, if the aggregate payment amount through Cashier’s Order / Bank Draft for the past 12 months exceeds HKD 400,000 (or USD 50,000 or HKD equivalent) (per policy), relevant supporting documents for the source of funds must be provided (e.g. Bank receipt or bank endorsement on the back of the cashier's order / bank draft showing the name of the purchaser of the cashier's order / bank draft to prove that the cashier's order / bank draft was issued via the bank account of the Proposer / Policyowner / Life Assured). If the aggregate amount exceeds HKD 120,000 (or USD 15,000 or HKD equivalent) to HKD 400,000 (or USD 50,000 or HKD equivalent), please properly keep all relevant payment receipts or documents for at least 12 months for future random sampling.

  • Any payment should not be placed into the Drop In Box. If you've accidentally placed your payment into such a box, you're fully responsible to alert the staff within the branch.

In addition, if under one policy with 2 separate payment items, i.e. renewal premium and Loan repayment, customer is required to pay the related premium via 2 individual cheques. If for instance, a customer pay more than one item using only one cheque, system will not be able to split the payment by item. In this case, customers may suffer from subsequent loss due to delay in payment.

  • Make sure you put the correct payee name on the cheque. For life insurance plans, please make the cheque payable to "Prudential Hong Kong Limited". For general insurance plans, please make the cheque payable to "Prudential General Insurance Hong Kong Limited".

  • Deposited cheques must be verified and approved to be valid.

  • When depositing cheques, please do not attach the cheque with other paper, paper clips, elastic bands etc.

  • Insert the unfolded cheque into the cheque insertion slot.

  • Place the front of cheque facing the top when inserting the cheque and place the section with signature to the right hand side of the cheque insertion slot.

If you've completed your cheque deposit before the payment cut off time, the transaction will be reflected in your policy account on the following working day. Cheques deposited from Monday to Friday (after 5 p.m.) including Saturdays or Sundays, and public holidays will be handled on the next working day.

PPS

You may choose to pay by PPS through the internet or a touch-tone phone.

PPS by internetPlease visit www.ppshk.com
PPS by phonePlease dial 18031 (English) or 18033 (Cantonese)
Our merchant code25

Bill type

1 – Initial Premium / Balance of Initial Premium
2 – Deposit for Change / Revival / Administration Fee
3 – Renewal Premium
Bill account numberPlease enter 10-digit Billing Number (e.g. BN0123456789, enter only the number underlined)
Payment amountPayment amount due in HKD

  • It is required to register your bill by using the Billing Number before payment.

  • Third party payment is not accepted.

JETCO ATM

Select serviceBill Payment
Our merchant code9228

Bill type

01 – Initial Premium / Balance of Initial Premium / Single Premium
02 – Deposit for Change / Revival / Administration Fee
03 – Renewal Premium
04 – Loan Repayment
Bill account numberPlease enter 10-digit Billing Number (e.g. BN0123456789, enter only the number underlined)
Payment amountPayment amount due in HKD

  • Third party payment is not accepted.

Hong Kong Post (PayThruPost)

Proposer / Policyowner / Life Assured may make payment by using cash, their personal EPS or crossed cheque / cashier’s order / bank draft issued by banks in Hong Kong in HKD by presenting the "Premium Notice*", "Premium Reminder Notice*", "Premium Overdue Notice*", "Proposal Outstanding Premium Notice*" or "e-Payment Notice” issued by Prudential at any Hong Kong post offices. You can download the latest e-Payment Notice via myPrudential for renewal premium payment.

  • Present the "Premium Notice*", "Premium Reminder Notice*", "Premium Overdue Notice*", "Proposal Outstanding Premium Notice*" or "e-Payment Notice" issued by Prudential.

  • The cardholder must be the Proposer / Policyowner / Life Assured. Otherwise, the payment will not be accepted.

  • Present the "Premium Notice*", "Premium Reminder Notice*", "Premium Overdue Notice*", "Proposal Outstanding Premium Notice*" or "e-Payment Notice" issued by Prudential.

  • Only HKD cheques issued by the Proposer / Policyowner / Life Assured drawn from banks in Hong Kong can be accepted.

  • Only HKD crossed cheques made payable to "Prudential Hong Kong Limited" will be accepted.

  • For cashier’s order / bank draft, a bank receipt or bank endorsement, which shows that the purchaser of the cashier’s order / bank draft is the Proposer / Policyowner / Life Assured, has to be presented. Otherwise, the payment will not be accepted.

  • Only HKD payment will be accepted.

  • Maximum transaction limit for cash payment is below HKD 120,000 per premium instalment per policy.

  • Present the "Premium Notice*", "Premium Reminder Notice*", "Premium Overdue Notice*", "Proposal Outstanding Premium Notice*" or "e-Payment Notice" issued by Prudential.

  • The Payer must be the Proposer / Policyowner / Life Assured. Otherwise, the payment will not be accepted.

  • *This payment method is applicable to HKD and USD policy only.

  • Third party payment is not accepted.

Frequently asked questions

Regardless of which method you use to hand in the cheque, these restrictions apply.

  • Financial consultants cannot issue the cheques. Unless he / she is the customer himself / herself, or the financial consultant is a direct relative to the policyholder and can provide associated proof of document (e.g. copies of birth certificate / marriage certificate) or a letter of authorization.

  • A cheque issued by a third-party is not acceptable. Unless the payee is a direct relative of the policyholder and can provide associated proof of document (e.g. copies of birth certificate / marriage certificate), with a “third party authorization letter” signed by the payee and the policyholder. If the cheque is over HK$200,000, the payee must also submit his / her copies of HKID, passport and visa support. If the third party payment is over HKD500,000 or the HKD equivalent, a copy of the relationship proof, such as marriage certificate / birth certificate / household register must be submitted to verify the relationship between the Third Party Payor and Proposer / Policyowner / Life Proposed / Life Assured.

  • Companies cannot issue cheques unless the company is the policyholder.

  • Dated cheques / one cheque to settle different policies under different policyholders’ names are also not acceptable.

  • If the amount of the cashier order or bank draft is above HKD 100,000 or the HKD equivalent, relevant supporting documents for the source of funds must be provided (e.g. Bank receipt or bank endorsement on the back of the cashier order / bank draft showing the name of the purchaser of the cashier order / bank draft to confirm that the cashier order / bank draft was issued via the bank account of the Proposer / Policyowner / Life Assured). For any queries regarding supporting documents, please contact your financial consultant for assistance.

  • Any payment should not be placed into the Drop In Box. If you've accidentally placed your payment into such a box, you're fully responsible to alert the staff within the branch.

 

In addition, if under one policy with 2 separate payment items, i.e. renewal premium and Loan repayment, customer is required to pay the related premium via 2 individual cheques. If for instance, a customer pay more than one item using only one cheque, system will not be able to split the payment by item. In this case, customers may suffer from subsequent loss due to delay in payment.

  • If you've completed your cheque deposit before the payment cut off time, the transaction will be reflected in your policy account on the following working day. Cheques deposited from Monday to Friday (after 5 p.m.) including Saturdays or Sundays, and public holidays will be handled on the next working day.

Internet banking

You can make payments via Internet Banking.  Please allow at least three working days for processing the premium payment through Online Bill Payment.

Steps to use Online Bill Payment service

For details, please contact your bank or financial consultant.

  • stepper icon

    Please login to the Internet Banking and use Online Bill Payment service

  • stepper icon

    Select "Prudential Hong Kong Limited" under Merchant Name

  • stepper icon

    Enter your 10-digit Billing Number (without "BN"), correct bill type, payment amount, and other payment information

Bill Type:

HKD Bank Account(s)

1 - Initial premium / Balance of Initial premium
2 - Deposit for Change / Revival / administration fee
3 - Renewal Premium
4 - Loan Repayment

USD Bank Account(s) (Only limited to Internet Banking service provided by Bank of China (Hong Kong))

21 - Initial premium / Balance of Initial premium
22 - Deposit for Change / Revival / administration fee
23 - Renewal Premium
24 - Loan Repayment

RMB Bank Account(s) (Only limited to Internet Banking service provided by Bank of China (Hong Kong))

31 - Initial premium / Balance of Initial premium
32 - Deposit for Change / Revival / administration fee
33 - Renewal Premium
34 - Loan Repayment

 

Individual bank may allow clients to make payments through their foreign currency bank accounts but at the bank’s discretion. Respective bill type(s) is available for customers to select, some bank may not allow loan repayment. For details of acceptable payment currency for your policy and available bill type(s) through internet banking, please contact your financial consultant.

You can use internet banking offered by the following banks:

 Accept payment via Bank Account Accept payment via Credit Card Account 
AEON Credit ServiceX✔
Bank of China (Hong Kong)**✔✔
Bank of Communications✔✔
Bank of East Asia✔✔
China CITIC Bank International✔✔
China Construction Bank✔✔
Chiyu Bank✔✔
Chong Hing Bank✔✔
Citibank✔✔
CMB Wing Lung Bank✔✔
Dah Sing Bank✔✔
DBS Bank✔✔
Fubon Bank✔✔
Hang Seng BankX✔
HSBC*✔✔
ICBC (Asia)✔✔
Mox Bank Limited✔X
Nanyang Commercial BankX✔
OCBC Bank (Hong Kong)✔✔
Public Bank (HK)✔✔
Shanghai Commercial Bank✔✔
Standard Chartered Bank (Hong Kong)✔✔

 

* Policyowners can make payment for initial premium, renewal premium, deposit for policy changes / revival and loan repayment through a HSBC bank account. This payment method is eligible for Hong Kong dollar and US dollar policies. The bank account for payment must be in HKD and held by the policyowner. Under normal circumstances, the maximum daily transaction limit for the bill payment category is HKD 100,000 (note: this limit applies to all bill payment made by the bank account holder on the same day and not only payments to Prudential Hong Kong Limited ("Prudential")). The maximum daily transaction limit may vary depending on individual account setting. To enquire about or change your daily limit for internet banking transactions, please contact HSBC directly.

** Policyowners can make payment for initial premium, renewal premium, deposit for policy changes / revival and loan repayment through a Bank of China (Hong Kong) bank account.

The daily transaction limit may vary depending on the type of accounts at different banks. Please contact your bank or financial consultant for assistance. The internet banking bill payment service offered by banks and whether the bank accepts payment via Bank Account or Credit Card Account may be subject to change without prior notice.

  • Third party payment is not accepted.

Faster Payment System (FPS)

You can make payments via the Faster Payment System (FPS) provided by your bank or nominated service provider. If you are using FPS, please scan the QR code shown on the front page of Proposal Outstanding Premium Notice*, Premium Notice*, Premium Reminder Notice* or Premium Overdue Notice*, or the QR code shown on myPrudential FPS payment screen for payment. You can also contact your FPS provider for more information.

By making payments via FPS, your payment details will be transferred from the relevant service provider to Prudential. The details received will be stored and used by Prudential for various purposes, including but without limitation to, making future refunds and payments to you. If you do not agree to the aforesaid transfer, use, disclosure and processing of this necessary information, we will not be able to process a payment and recommend you to use other payment methods. Please visit our corporate website at www.prudential.com.hk for our Privacy Policy.

*Applicable to HKD and USD policies only

  • The FPS transaction amount of each Internet Banking Account is subject to a daily limit. The daily transaction limit may be different according to your bank and individual account settings.

  • Third party payment is not accepted.

Designated bank in Hong Kong

  • If the policy has been applied through financial consultant / broker / independent financial advisor, please contact your financial consultant / broker / independent financial advisor to make payment in designated banks and branches with appointment in advance.

  • Counter service for payment at Standard Chartered Bank Hong Kong branches by bank account transfer (cash payment not accepted) is only applicable for policies applied through Standard Chartered Bank (Hong Kong) Limited.

Telegraphic Transfer

Step 1: Remit the premium to the bank account

You may make payment by telegraphic transfer ("TT") in policy currency to the bank account in the corresponding currency. Please allow at least seven working days for processing the premium payment. Please note that the following account numbers are only applicable to payments for policies issued in Hong Kong:

Account NamePrudential Hong Kong Limited

Account Currency and Number

All the accounts below are only applicable for telegraphic transfers and not applicable for standing instructions
HKD account: 003-447-0-781007-0
USD account: 003-447-0-781003-8
AUD account: 003-368-0-787826-6
CAD account: 003-368-0-787830-4
GBP account: 003-368-0-787821-5
SWIFT codeSCBLHKHHXXX
Bank NameStandard Chartered Bank (Hong Kong) Limited
Bank Address15/F, Standard Chartered Tower, 388 Kwun Tong Road, Kwun Tong, Hong Kong

Step 2: Submit TT Form

After remittance, please submit the “Notification for Telegraphic Transfer and Local for Telegraphic Transfer payment” (“TT form”), original/ copy of TT remittance advices and other supporting documents (if applicable) via your financial consultant or submit the relevant form and documents to us directly. For details, please contact your financial consultant.

  • Please check all remittance related information (such as account currency, account number, amount and etc.) to ensure the correctness of the information before remittance.

  • You should bear any bank charges incurred by TT. The remittance amount should cover one installment of renewal premium / the balance of the initial premium and its bank charge. You should be aware that your own country’s exchange control policy may impose a ceiling amount on remittance.

  • HKD policies only accept HKD payment. For non-HKD policies, payments can be made in either the policy currency or HKD. You should ensure your premium payment are sent to the correct bank account above in the respective currency acceptable to the policy. If the TT remittance is not in the correct currency, our bank may still accept your TT remittance and perform the foreign exchange translation automatically according to the prevailing exchange rates as determined by our bank. PHKL will not bear these exchange rate risk and the bank charges involved.

  • Please avoid submitting duplicate TT Form, including submitting more than one TT form for same payment at the same time. If you made multiple remittances of premium for the same policy, please submit form for each remittance separately.

  • You must submit the TT form within 3 months after the remittance of premium payment. If no relevant documents are submitted before that, the remittance will be refunded automatically. All bank charges will be deducted from the refund amount.

Payment in person at cashier

You can bring along the Premium Notice and make payment at our cashier using one of the following methods. Payor must provide relevant identification documents for staff verification at the cashier. An administration fee may apply for credit card or debit card payments. Please refer to the following payment methods for details.

Crossed cheque /any overseas cheque

We accept HKD crossed cheques, cashier’s orders or bank drafts issued by banks in Hong Kong for HKD policies. We accept HKD crossed cheques , cashier’s orders or bank drafts issued by banks in Hong Kong, or USD crossed cheques, cashier’s orders or bank drafts issued by banks in Hong Kong or overseas for USD policies. For RMB policies, we accept RMB cheques or cashier’s orders issued by banks in Hong Kong; or HKD crossed cheques, cashier’s orders or bank drafts issued by banks in Hong Kong; and RMB bank drafts will not be accepted. AUD/CAD/GBP policies accept cashier’s orders or bank drafts in the policy currency issued by banks in Hong Kong; or HKD crossed cheques, cashier’s orders or bank drafts issued by banks in Hong Kong; and personal or company cheque in policy currencies will not be accepted. Company cheques will not be accepted unless the company is the policyowner of the policy.
Please make payable to "Prudential Hong Kong Limited" and write 1) the Name of the Policyowner, 2) Policy Number/ Billing Number , 3) Purpose of the Payment and 4) Contact Number on the back of the cheque.
Post-dated cheques and payment for policies under different policyowners using the same cashier’s order / cheque are not accepted.
If you pay premium by Cashier’s Order / Bank Draft, if the aggregate payment amount through Cashier’s Order / Bank Draft for the past 12 months exceeds HKD 400,000 (or USD 50,000 or HKD equivalent) (per policy), relevant supporting documents for the source of funds must be provided (e.g. Bank receipt or bank endorsement on the back of the cashier's order / bank draft showing the name of the purchaser of the cashier's order / bank draft to prove that the cashier's order / bank draft was issued via the bank account of the Proposer / Policyowner / Life Assured). If the aggregate amount exceeds HKD 120,000 (or USD 15,000 or HKD equivalent) to HKD 400,000 (or USD 50,000 or HKD equivalent), please properly keep all relevant payment receipts or documents for at least 12 months for future random sampling.
If the payment is above HKD 1,000,000 or the HKD equivalent, a copy of the identity card or passport of the payer and policyowner must be provided.

Cash

Maximum HKD 120,000 / USD 15,000 per payment installment per policy.
To protect your interest, you should not pass cash or transfer funds to your financial consultant when making payment. If you prefer to pay in cash, you should pay directly at our cashier or at any Hong Kong Post Office.

Credit Card
JCB / Visa / MasterCard

For credit card payments, only HKD payment by JCB, Visa Card or MasterCard are accepted.
If you wish to pay for renewal payment by credit card, please make online payment via myPrudential (Visa Card / MasterCard) or visit our cashier in person (not applicable to setup credit card autopay authorization). The maximum transaction limit is determined by your bank.
Please note that we do not accept payment by credit card for "Lump Sum Top Up", "Loan Repayment", "Single Premium for PRUuniversal life" and "Advance Premium into Premium Deposit Account (PDA)".
If the insurance policy is applied through Standard Chartered Bank (Hong Kong) Limited, please pay the insurance premium through the online banking platfrom of the bank.
Please note the payment made via overseas payment channels (overseas credit card) is subject to a fixed rate at 2.8% of “Administration Fee on Overseas Premium Payment” on payment amount and it may not be refunded upon premium refund.
Credit Card Autopay
Effective from 1 May 2020, new credit card autopay authorization by using Visa Card / MasterCard and change of Visa Card / MasterCard credit card number for existing autopay authorization are not accepted.
Online credit card payment via myPrudential
Visa Card issued in Hong Kong and Visa Card / MasterCard issued outside Hong Kong can be accepted for payment.
For paying premium with a registered Hong Kong issued MasterCard, only accept for paying renewal premium of policy issued on or before 30 Apr 2020.

China UnionPay Card

For China UnionPay Card, we can only process payment in HKD. To pay renewal payment by China UnionPay Card, please visit our cashier in person. The maximum transaction limit is determined by your bank. Please note that we do not accept payment by China UnionPay Card for "Lump Sum Top-Up", "Loan Repayment", "Single Premium for PRUuniversal life" and "Advance Premium into Premium Deposit Account (PDA)".
China issued UnionPay Cards are accepted for premium payment of life insurance policies without investment or saving elements only. All payment using individual credit / debit card will be subject to an administration fee. The administration fee for the UnionPay card is 1.2% of the payment amount and it may not be refunded upon premium refund.
EPSFor payment by EPS, we accept only payments in HKD. Only bank cards or credit cards issued by an EPS member bank that has withdrawal through the EPS function enabled can be used. Please visit our cashier in person with your card. The maximum payment amount is subject to the limit determined by your designated bank.

Tsim Sha Tsui

Address8/F, Prudential Tower, The Gateway, Harbour City, 21 Canton Road, Tsim Sha Tsui, Kowloon, Hong Kong
Business hoursMonday to Friday: 9am to 5:30pm
Saturday, Sunday and Public Holidays: Closed

Third party payment is not allowed unless the payer is a designated group of third parties (i.e. spouse / parent / child / sibling / grandparent / grandchild / parents-in-law / legal guardian), designated by the Proposer / Policyowner / Life Assured, and the payment is submitted together with a "Third Party Payment Declaration Form" duly signed by the payer and the Proposer / Policyowner / Life Assured.

If the amount of the third-party payment is over a designated amount, the payor has to submit a "Third Party Payment Declaration Form", relationship proof and / or the identity document of the payor.  

For payment to an individual policy by company cheque / cashier order / bank draft or telegraphic transfer payment / local telegraphic transfer payment remitted from a company account, the company must be solely / partially owned by the Proposer/ Policyowner / Life Assured or their spouse, parents or children.

Please provide (i) a copy of the Business Registration Certificate or Certificate of Incorporation and (ii) a copy of the latest Annual Return. For a partially owned company, the payor also has to submit supporting documents with the consent from the directors (e.g. board minutes). Third-party payment is subject to terms and conditions. Please refer to the "Third Party Payment Declaration Form" for details.

For Hong Kong Dollar (HKD) policies, payments can only be made in HKD. For non-HKD policies, payments can be made in either the policy currency or HKD. The payment currency of non-HKD policies is subject to the terms and conditions of the individual payment methods. Please refer to the acceptable payment currencies for each payment method.

If you paid for a foreign currency policy in HKD by non-cheque payment, the transaction amount will be settled at the applicable exchange rate on the transaction date and converted into the equivalent amount of policy currency (except autopay and cheque / cashier’s order / bank draft payment). If the premium is paid through autopay from an HKD account, the transaction amount will be collected in HKD equivalent which is calculated based on the exchange rate of 3 business days (including Saturday) prior to the direct debit date. If you pay by cheque / cashier’s order / bank draft in HKD, the transaction amount will be settled at the applicable exchange rate on the day of receipt by Prudential and converted into the equivalent amount of policy currency. Please visit Premium Exchange Rates for our prevailing exchange rate in different currencies.

Your payments in HKD for foreign currency policies may be subject to change in view of exchange rate market fluctuation, and you should be aware of the exchange rate risks. You may need to pay any shortfall in the premium to maintain your coverage without being affected if there is any discrepancy in premium due to exchange rate fluctuations. Any overpayment of premium will be credited to the premium deposit account.

Frequently asked questions

The company would issue premium related notification according to the payment status of the policy, type of notification and issue date are as follows.  Policyholder should check eStatements regularly. If you do not receive the payment notice as scheduled, please contact your financial consultant or call our customer service hotline for enquiries.

 

Type of Notification (if applicable)Issue Date
Before Premium Due
Premium Notice (Not applicable to monthly mode policy)Around 1 month before premium due
After Premium Due
Autopay Collection Failure NoticeMiddle / Late of the month after premium due
Premium Reminder NoticeMiddle of the month after premium due
Premium Reminder SMSAround 21st - 25th of the month after premium due
Premium Overdue NoticeEnd of the month after premium due
After Premium Overdue
Autopay Collection Failure NoticeMiddle of the month after premium overdue
Lapse Notice

2 months after premium due

Lapse / Reduced Paid-up Notice
Automatic Premium Loan Notice
Every month
Insufficient Fund Balance Reminder
(Only applicable to specific investment-linked product policy)		Middle of the month

RMB policies accept payment in RMB and HKD. For HKD payment, please refer the above payment methods which supported HKD payment. For payment in RMB, you may refer to the following payment methods.

Payment MethodPayment Channel

RMB Cheque
(Only applicable to the cheque issued by Hong Kong banks)

Our Cashier Office
Bank of China Hong Kong (BOCHK) Cheque Deposit Machine
Designated bank in Hong Kong1

RMB Cashier's Order
(Only applicable to the cashier's order issued by Hong Kong banks)

Our Cashier Office
Bank of China Hong Kong (BOCHK) Cheque Deposit Machine
Designated bank in Hong Kong1

RMB account setup in Hong Kong banks

RMB Direct Debit Authorization (DDA)
Internet banking2
Faster Payment System (applicable to RMB account with banks in Hong Kong only）
Designated bank in Hong Kong1
RMB CashDesignated bank in Hong Kong1

 

1 If the policy has been applied through financial consultant/ broker/ independent financial advisor, please contact your financial consultant/ broker/ independent financial advisor to make payment in designated banks and branches with appointment in advance. Counter service for payment at Standard Chartered Bank Hong Kong branches by bank account transfer (cash payment not accepted) is only applicable for policies applied through Standard Chartered Bank (Hong Kong) Limited.

2 Individual bank may allow clients to make payments through their foreign currency bank accounts but at the bank’s discretion. Respective bill type(s) is available for customers to select, some banks may not allow loan repayment.

The currency that we accept for RMB policy depends on the terms and conditions of specific product.

You may pay premium by telegraphic transfer or local bank transfer in policy currency to the bank account in the corresponding currency, cashier’s order or bank drafts for AUD / CAD / GBP policies. AUD / CAD / GBP policies can only accept cashier’s order and bank drafts in policy currency; personal or company cheque will not be accepted. You may also pay premium by other payment methods which accept HKD.

Yes. Yearly, Half-Yearly, Quarterly and Monthly payment mode are available for your convenience. Please contact your financial consultant or customer service representative for premium details and application procedures.

Notes: Monthly mode must be paid by Autopay.

The company accepts policyowner to pay advance premium up to the next anniversary plus 1 mode premium (subject to the policy payment mode). If the advance premium is sufficient to settle the premium to the next anniversary, the payment will be used to update the policy paid-to-date automatically.

In case the remaining payment term of the policy is shorter than the period to next anniversary plus 1 mode, the company would only accept policyowner to pay the total premium payable of remaining payment term.

(Not applicable to specific promotion plan)

According to the Policy terms and conditions, grace period is one calendar month from premium due date. To ensure your protection, please settle the premium within grace period and allow 3 working days for payment processing.

Our Company will issue payment receipt to the policyowner upon receipt of the premium, and receipt for premium payment paid via autopay can be viewed and downloaded on myPrudential. If payment was made at cashier in person, an official receipt will be issued to Proposer / Policyowner / Life Assured and a payment acknowledgement receipt will be issued to third party payor after payment. If customer used other payment methods or payment was made by third party, an official receipt will be issued once the payment is verified. Customer can view and download the receipt on myPrudential.

Log in to your myPrudential account, select and click “Payment”, choose “View Payment Record” and then click on the receipt icon of related transaction record to view and download the relevant receipt.

For more details, please refer to the User Guide.

With the cancellation of the Temporary Receipt, the temporary insurance – Death by Accident Cover will commence from the issue date of the Official Receipt, subject to related terms and conditions. Please read the details of accidental death cover in pruhk.co/accidental-death-cover.

Please visit Premium Exchange Rates to view the latest foreign exchange rates and calculate the HKD equivalent for your premium payment.

You can stop receiving the paper-copy of Payment Receipt and view e-Receipt for the latest 3 years at anytime on myPrudential by following the below steps:

  • Login to your myPrudential account

  • Select “Enquiries” in “Policy Services”

  • Select “eStatement, eAdvice & Letter - Change my setting” in “eStatement, eAdvice & Letter”

  • Enter email address and click “Receive eStatement ” under “Payment Receipt”

  • Click “Next” and complete the rest of steps


For more details, please refer to the User Guide.

Please allow 3 working days for payment processing (applicable to PPS, internet banking, Bank of China Hong Kong (BOCHK) cheque deposit machine, ATM (JETCO), Faster Payment System (FPS), PayThruPost and designated bank in Hong Kong).

If payment was made at cashier in person, an official receipt will be issued to Proposer / Policyowner / Life Assured and a payment acknowledgement receipt will be issued to third party payor after payment. If customer used other payment methods or payment was made by third party, an official receipt will be issued once your payment is verified. Customer can view and download the receipt on myPrudential, and also opt-out receiving paper copy of Payment Receipt (if applicable). By just a few simple steps, we can protect the environment together. Please refer to the User Guide for more details. 

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