Payment methods

Please make payments to us directly using the payment methods listed below (applicable to policy issued in Hong Kong only). To protect your interest, you should not pass cash or transfer funds to your financial consultant when making payment.

Autopay

Recommended payment method

You can set up your autopay via myPrudential mobile app or online portal, follow the in-page instructions to complete the set up.

Autopay setup steps:

  1. Log into myPrudential via mobile app or online portal
  2. Select “Payment Settings” on “Quick Links” on your homepage
  3. Click “Please Select Policy” dropdown menu and select the policy for which you want to update the payment method
  4. Input your bank account information and set up autopay
  5. Autopay authorization can take up to 21 days. To ensure successful autopay transfer:
    1. Pay 1 premium installment in advance to avoid policy lapse during autopay setup
    2. Reserve sufficient funds in bank account to cover the premium prior to direct debit date
  6. Once set up, your premium will be debited on 6th of the due month

 

 Bank Account AutopayHong Kong Issued Visa Card Autopay

Applicable to

Renewal premium

Renewal premium

Payment currency​

HKD or RMB

HKD

Eligible account / card type​
  • HKD bank account: for policies in any currency
  • RMB bank account set up in Hong Kong: for RMB policy only
  • Hong Kong issued Visa Card
  • NOT eligible for autopay setup (including new setup or change of credit card number): Non-Hong Kong issued Visa cards and all MasterCard cards (both Hong Kong and non-Hong Kong issued)

Setup lead time

21 days

14 days

Direct debit rule

  • If the first premium debit on 6th of the due month is unsuccessful or rejected, a second direct debit attempt will be made on the 20th of the due month. If the second attempt fails, a third attempt will be made on the 6th of the following month. 
  • If the autopay debit date falls on a Saturday, Sunday, or public holiday, it will be processed on the next working day.
  • For non-HKD policies, the premium will be converted to HKD at the prevailing exchange rate 3 business days (bank accounts) or 1 business day (credit cards) prior to the debit date (including the debit date and Saturday).
  • Please note that the above autopay arrangement is not applicable for policies that were applied through our direct marketing channel (i.e. policy numbers that begin with the prefix FP, MA, SB, SC, SM, LB or LC)
Note
  • Please ensure your bank account supports Electronic Direct Debit Authorization (eDDA). Some bank account types (e.g. ICBC (Asia)’s integrated account) or ID types of account holder (e.g. PRC ID or travel permit) may not support this service. Your Direct Debit Authorization set up request might be directly cancelled by the bank or your premium might not be collected successfully. It is recommended to check with your bank in advance to ensure your account supports this service.
  • Some banks (such as Citibank, DBS Bank, WeLab Bank, etc.) require customers to confirm the autopay request via the bank’s mobile application on the same day after receiving Prudential’s autopay application. If the confirmation is not completed in time, the autopay application will be cancelled and please resubmit the application.
  • If the insurance policy is applied through Standard Chartered Bank (Hong Kong) Limited, please use the bank’s online banking platform bill payment service to pay premium via bank account or credit card.

 

Frequently asked questions

Yes. Bank account owned by designated group of third parties (i.e. spouse/ parent/ child/ sibling/ grandparent/ legal guardian/ company solely owned by the Policyowner or Life Assured (please provide a copy of Business Registration Certificate or Certificate of Incorporation and Annual Return) ) of the Policyowner/ Life Assured are acceptable.

Faster Payment System (FPS)

Recommended payment method

We currently only accept payments made through scanning the FPS QR code. You can obtain the FPS QR code through the following channels:

 

ChannelWhere to locate the FPS QR code

myPrudential

  1. Login to your myPrudential via mobile app or online portal
  2. Go to Menu, and click “Pay Premium” under “Payment”
  3. Select the policy number in “Pay Premium” page, and select “Faster Payment System (FPS)”
  4. Update the payment amount if needed and click "Generate QR Code"

Premium notification email

  1. Open the premium notification email sent to your registered email at the beginning of the month prior to premium due date
  2. Click “FPS QR Code” button under the “How to pay?” section to generate QR code

Proposal Outstanding Premium Notice

Premium Notice

Premium Reminder Notice

Premium Overdue Notice

(Applicable to HKD and USD policies only)
  1. Open your premium notice, which is posted by mail or can be accessed via myPrudential (click the “eStatement & eAdvice” button under “Quick Links” on homepage-> select  your policy number and “premium notice” under the “type” dropdown list)
  2. The FPS QR code is located at the front page of the notices 

 

Payments made via FPS are debited from your bank account instantly, but please allow up to 3 working days for the transaction to be reflected in your policy records.

Important notice:

  • The FPS transaction amount of each Internet Banking Account is subject to a daily limit. The daily transaction limit may differ according to your bank and individual account settings. Please contact your bank for any question relating to the daily limit.
  • Third party and joint account payment are not accepted.
  • Only HKD or RMB payments are accepted. HKD policy and non-HKD policy accept HKD for payment only. RMB policy accepts RMB and HKD for payment.
  • By making payments via FPS, your payment details will be transferred from the relevant service provider to Prudential. The details received will be stored and used by Prudential for various purposes, including but without limitation to, making future refunds and payments to you. If you do not agree to the aforesaid transfer, use, disclosure and processing of this necessary information, we will not be able to process a payment and recommend you to use other payment methods. Please visit our corporate website at www.prudential.com.hk for our Privacy Policy.

Online banking

Recommended payment method

Payment steps:

  1. Please login to your bank’s Internet Banking platform and select Online Bill Payment service
  2. Select "Prudential Hong Kong Limited" under Merchant Name
  3. Enter your 10-digit Billing Number (without "BN") and payment amount, which can be found on your premium notification email or premium notice
  4. Input correct bill type based on your bank account type and payment purpose:
     
Bill Type:

HKD Bank Account(s)

1 - Initial premium / Balance of Initial premium
2 - Deposit for Change / Revival / administration fee
3 - Renewal Premium
4 - Loan Repayment

USD Bank Account(s) (Only limited to Internet Banking service provided by Bank of China (Hong Kong))

21 - Initial premium / Balance of Initial premium
22 - Deposit for Change / Revival / administration fee
23 - Renewal Premium
24 - Loan Repayment

RMB Bank Account(s) (Only limited to Internet Banking service provided by Bank of China (Hong Kong))

31 - Initial premium / Balance of Initial premium
32 - Deposit for Change / Revival / administration fee
33 - Renewal Premium
34 - Loan Repayment

5.Payments via online banking are debited from your bank account instantly, but please allow up to 3 working days for the transaction to be reflected in your policy records. 

Important notice:

  • Third party payment is not accepted.
  • Payments are accepted in HKD only. Individual banks may allow clients to make payments through their foreign currency bank accounts but at the bank’s discretion.
  • Some bank may not allow loan repayment – please contact your bank for details. 

Supported banks for online banking:

 Accept payment via Bank Account Accept payment via Credit Card Account 
AEON Credit ServiceX✔
Bank of China (Hong Kong)**✔✔
Bank of Communications✔✔
Bank of East Asia✔✔
China CITIC Bank International✔✔
China Construction Bank✔✔
Chiyu Bank✔✔
Chong Hing Bank✔✔
Citibank✔✔
CMB Wing Lung Bank✔✔
Dah Sing Bank✔✔
DBS Bank✔✔
Fubon Bank✔✔
Hang Seng BankX✔
HSBC*✔✔
ICBC (Asia)✔✔
Mox Bank Limited✔X
Nanyang Commercial BankX✔
OCBC Bank (Hong Kong)✔✔
Public Bank (HK)✔✔
Shanghai Commercial Bank✔✔
Standard Chartered Bank (Hong Kong)✔✔

 

* Policyowners can make payment for initial premium, renewal premium, deposit for policy changes / revival and loan repayment through a HSBC bank account. This payment method is eligible for Hong Kong dollar and US dollar policies. The bank account for payment must be in HKD and held by the policyowner. Under normal circumstances, the maximum daily transaction limit for the bill payment category is HKD 100,000 (note: this limit applies to all bill payment made by the bank account holder on the same day and not only payments to Prudential Hong Kong Limited ("Prudential")). The maximum daily transaction limit may vary depending on individual account setting. To enquire about or change your daily limit for internet banking transactions, please contact HSBC directly.

** Policyowners can make payment for initial premium, renewal premium, deposit for policy changes / revival and loan repayment through a Bank of China (Hong Kong) bank account.

The daily transaction limit may vary depending on the type of accounts at different banks. Please contact your bank or financial consultant for assistance. The internet banking bill payment service offered by banks and whether the bank accepts payment via Bank Account or Credit Card Account may be subject to change without prior notice.

PPS

Recommended payment method, HKD Payment Only 

You may choose to pay by PPS through the internet or a touch-tone phone.

Payment steps:

  1. Please login to PPS
  2. Select PPS merchant code 25
  3. Select bill type according to your intended payment purpose
  4. Enter your 10-digit Billing Number (without "BN") and payment amount, which can be found on your premium notification email or premium notice
  5. Follow PPS instructions to complete the payment. Payments via PPS are debited from your account instantly, but please allow up to 3 working days for the transaction to be reflected in your policy records. 
PPS by internetPlease visit www.ppshk.com
PPS by phonePlease dial 18031 (English) or 18033 (Cantonese)
Our merchant code25

Bill type

1 – Initial Premium / Balance of Initial Premium
2 – Deposit for Change / Revival / Administration Fee
3 – Renewal Premium
Bill account numberPlease enter 10-digit Billing Number (e.g. BN0123456789, enter only the number underlined)
Payment amountPayment amount due in HKD

Important notice:

  • It is required to register your bill by using the Billing Number before payment.
  • Third party payment is not accepted.
  • Only HKD payment can be accepted

Credit card and UnionPay card

HKD Payment Only 

You can proceed with credit card or UnionPay card online payment in myPrudential mobile app or online portal.

Payment steps:

  1. Login to your myPrudential via mobile app or online portal.
  2. Go to Menu, and click “Pay Premium” under “Payment”
  3. Select your intended payment method under Pay Premium page, and follow the in-page instructions to complete your payment
  4. Credit card payments made via myPrudential are charged to your account instantly, but please allow up to 3 working days for the transaction to be reflected in your policy records. 

 

Credit card and UnionPay cardEligibility for online payment on myPrudential

Hong Kong issued Visa cards

Eligible

Hong Kong issued MasterCard cards

Not eligible (except the Hong Kong issued MasterCard register before 1 May 2020 and only accept for paying renewal premium for policy issued on or before 30 Apr 2020.)

Non Hong Kong issued  Visa and MasterCard cards

Eligible. A 2.8% "Administration Fee on Overseas Premium Payment" will be charged upon each successful online payment. This fee may not be refunded upon premium refund.

UnionPay credit / debit cards

Eligible. An administration fee of 1.2% of the payment amount applies to UnionPay card payments and is non-refundable once the premium is paid.

You must register online via myPrudential in order to pay your renewal premium with a UnionPay Credit Card / Debit Card. Registration result will be sent to you via email.

China issued UnionPay Cards can only be used to make renewal payment of life insurance policy without a savings or investment element.

 

Important notice:

  • Can only be used for paying the renewal premium and levy for your life insurance policy. It cannot be used for paying the "Change / Regular Top-up Premium", "Lump Sum Top Up Premium", "Premium Payment with Premium Deposit Account" and "Loan Repayment".
  • Only HKD payments are accepted. If policy / credit card account currency is not HKD, transaction amount will be converted to HKD at the applicable exchange rate on the transaction date.
  • The Debit Card Account / Credit Card Holder must be the policyowner. Joint accounts or company accounts will not be accepted.
  • Individual banks may have certain limits on each single transaction and daily cumulative transactions. Please contact your designated bank for details.
  • If the insurance policy is applied through Standard Chartered Bank (Hong Kong) Limited, please pay the premium through the bank’s online banking platform.
  • Third party payment is not accepted.

Cheque

You may make your payment by depositing crossed cheques in HKD / USD / RMB issued by banks in Hong Kong.

  1. Please write a crossed cheque made payable to "Prudential Hong Kong Limited"
  2. Please state clearly the policyholder name, policy number/billing number, bill type and the contact telephone number at the back of the cheque. 
  3. You may submit cheques through the following methods:

1. Bank of China (Hong Kong) cheque deposit machine (user guide) – Please allow up to 3 working days for the transaction to be reflected in your policy records. 

SelectBill Payment Service
CategoryInsurance/ Pension
MerchantPrudential-Life Insurance (HKD) / (USD) / (CNY)

Bill type

01 - Life-Initial Premium
02 - Life-Others
03 - Life-Renewal Premium
04 - Life-Loan Repayment
Payment referencePlease enter the 10-digit Billing Number at the Cheque Deposit Machine. (e.g. BN0123456789, enter only the number underlined)
Amount  Amount Payable

2. For other submission options, please refer to “Payment in Person at cashier” section

Important notice:

  • If the cheque payment cannot meet the requirements set by the company, you may suffer losses due to overdue payments.
  • Third party payment is not accepted.
  • Payment is accepted via crossed cheques in HKD, USD, or RMB only. USD/RMB cheques must match the policy’ currency.
  • You can only pay for one item per policy with each cheque.
  • Currency for payment is subject to the terms and conditions of individual insurance products

Frequently asked questions

Regardless of which method you use to hand in the cheque, these restrictions apply.

  • Financial consultants cannot issue the cheques. Unless he / she is the customer himself / herself, or the financial consultant is a direct relative to the policyholder and can provide associated proof of document (e.g. copies of birth certificate / marriage certificate) or a letter of authorization.

  • A cheque issued by a third-party is not acceptable. Unless the payee is a direct relative of the policyholder and can provide associated proof of document (e.g. copies of birth certificate / marriage certificate), with a “third party authorization letter” signed by the payee and the policyholder. If the cheque is over HK$200,000, the payee must also submit his / her copies of HKID, passport and visa support. If the third party payment is over HKD500,000 or the HKD equivalent, a copy of the relationship proof, such as marriage certificate / birth certificate / household register must be submitted to verify the relationship between the Third Party Payor and Proposer / Policyowner / Life Proposed / Life Assured.

  • Companies cannot issue cheques unless the company is the policyholder.

  • Dated cheques / one cheque to settle different policies under different policyholders’ names are also not acceptable.

  • If you pay premium by Cashier’s Order / Bank Draft, if the aggregate payment amount through Cashier’s Order / Bank Draft for the past 12 months exceeds HKD 400,000 (or USD 50,000 or HKD equivalent) (per policy), relevant supporting documents for the source of funds must be provided (e.g. Bank receipt or bank endorsement on the back of the cashier's order / bank draft showing the name of the purchaser of the cashier's order / bank draft to prove that the cashier's order / bank draft was issued via the bank account of the Proposer / Policyowner / Life Assured). If the aggregate amount exceeds HKD 120,000 (or USD 15,000 or HKD equivalent) to HKD 400,000 (or USD 50,000 or HKD equivalent), please properly keep all relevant payment receipts or documents for at least 12 months for future random sampling.

  • Any payment should not be placed into the Drop In Box. If you've accidentally placed your payment into such a box, you're fully responsible to alert the staff within the branch.

In addition, if under one policy with 2 separate payment items, i.e. renewal premium and Loan repayment, customer is required to pay the related premium via 2 individual cheques. If for instance, a customer pay more than one item using only one cheque, system will not be able to split the payment by item. In this case, customers may suffer from subsequent loss due to delay in payment.

  • Make sure you put the correct payee name on the cheque. For life insurance plans, please make the cheque payable to "Prudential Hong Kong Limited". For general insurance plans, please make the cheque payable to "Prudential General Insurance Hong Kong Limited".

  • Deposited cheques must be verified and approved to be valid.

  • When depositing cheques, please do not attach the cheque with other paper, paper clips, elastic bands etc.

  • Insert the unfolded cheque into the cheque insertion slot.

  • Place the front of cheque facing the top when inserting the cheque and place the section with signature to the right hand side of the cheque insertion slot.

If you've completed your cheque deposit before the payment cut off time, the transaction will be reflected in your policy account on the following working day. Cheques deposited from Monday to Friday (after 5 p.m.) including Saturdays or Sundays, and public holidays will be handled on the next working day.

Telegraphic Transfer

Step 1: Remit the premium to the bank account

Please note that the following account numbers are only applicable to payments for policies issued in Hong Kong:

Account NamePrudential Hong Kong Limited

Account Currency and Number

All the accounts below are only applicable for telegraphic transfers and not applicable for standing instructions
HKD account: 003-447-0-781007-0
USD account: 003-447-0-781003-8
AUD account: 003-368-0-787826-6
CAD account: 003-368-0-787830-4
GBP account: 003-368-0-787821-5
SWIFT codeSCBLHKHHXXX
Bank NameStandard Chartered Bank (Hong Kong) Limited
Bank Address15/F, Standard Chartered Tower, 388 Kwun Tong Road, Kwun Tong, Hong Kong

Please allow at least 7 working days for processing the premium payment.

Step 2: Submit TT Form

After completing the remittance, please inform your Financial Consultant and provide the original or a copy of the telegraphic transfer (TT) remittance advice. Your consultant will then assist you in completing the remaining procedures.

If you are unable to contact your Financial Consultant, you may also submit the following documents directly via email to service@prudential.com.hk to complete the premium remittance process:

Important notice:

  • Payments are accepted in HKD or foreign currencies; however, foreign currencies must match the policy’s currency (e.g., USD is only for USD policies).
  • Please check all remittance related information (such as account currency, account number, amount, etc.) to ensure the correctness of the information before remittance.
  • You should bear any bank charges incurred by TT. The remittance amount should cover one installment of renewal premium / the balance of the initial premium and its bank charge. You should be aware that your own country’s exchange control policy may impose a ceiling amount on remittance.
  • HKD policies only accept HKD payment. For non-HKD policies, payments can be made in either the policy currency or HKD. You should ensure your premium payment is sent to the correct bank account above in the respective currency acceptable to the policy. If the TT remittance is not in the correct currency, our bank may still accept your TT remittance and perform the foreign exchange translation automatically according to the prevailing exchange rates as determined by our bank. PHKL will not bear these exchange rate risk and the bank charges involved.
  • Please avoid submitting duplicate TT Form, including submitting more than one TT form for same payment at the same time. If you made multiple remittances of premium for the same policy, please submit form for each remittance separately.
  • You must submit the TT form within 3 months after the remittance of premium payment. If no relevant documents are submitted before that, the remittance will be refunded automatically. All bank charges will be deducted from the refund amount.

Others

Payment steps:

  1. Please go to a nearby JETCO ATM that supports the "Jet Payment" service.
  2. Insert your debit card and enter your PIN as instructed.
  3. Select the "Payment" service, then follow the instructions to enter the Merchant Code, Bill Type, Bill Number, and Payment Amount to complete the transaction.
     
Select serviceBill Payment
Merchant code9228

Bill type

01 – Initial Premium / Balance of Initial Premium / Single Premium
02 – Deposit for Change / Revival / Administration Fee
03 – Renewal Premium
04 – Loan Repayment
Bill account numberPlease enter 10-digit Billing Number (e.g. BN0123456789, enter only the number underlined)
Payment amountPayment amount due in HKD

Important notice:

  • Third party payment is not accepted.

Payment steps:

  1. Please go to a nearby post office with one of the following documents:

    a. "Premium Notice" / "Premium Reminder Notice" /  "Premium Overdue Notice" / "Proposal Outstanding Premium Notice" (applicable to HKD and USD policy only): You may access them via myPrudential (click the “eStatement & eAdvice” button under “Quick Links” on homepage -> select your policy number and “premium notice” under the “type” dropdown list) or the hard copy version posted by mail
    b. e-Payment Notice: You may access them via myPrudential (click “Pay Premium” under “Payment” on menu -> select your policy number> click “Download ePayment Notice” button under “Other Payment Methods” > “Hong Kong Post (PayThruPost)”)

  2. Pay using HKD cash, personal EPS or crossed cheque / cashier’s order / bank draft issued by banks in Hong Kong

Important notice:

Payment by EPS

 

The cardholder must be the Proposer / Policyowner / Life Assured. Otherwise, the payment will not be accepted.

Payment by cheque (including cashier’s order / bank draft)

 

  • Only HKD cheques issued by the Proposer / Policyowner / Life Assured drawn from banks in Hong Kong can be accepted.
  • Only HKD crossed cheques made payable to "Prudential Hong Kong Limited" will be accepted.
  • For cashier’s order / bank draft, a bank receipt or bank endorsement, which shows that the purchaser of the cashier’s order / bank draft is the Proposer / Policyowner / Life Assured, has to be presented. Otherwise, the payment will not be accepted

Payment by cash

  • Only HKD payment will be accepted.
  • Maximum transaction limit for cash payment is below HKD 120,000 per premium instalment per policy.
  • The Payer must be the Proposer / Policyowner / Life Assured. Otherwise, the payment will not be accepted.
  • Third party payment is not accepted.

Frequently asked questions

Regardless of which method you use to hand in the cheque, these restrictions apply.

  • Cheques issued by Financial Consultants or third parties will not be accepted, unless the policyholder and the Financial Consultant are the same person
  • Companies cannot issue cheques unless the company is the policyholder.

  • Dated cheques / one cheque to settle different policies under different policyholders’ names are also not acceptable.

  • If the amount of the cashier order or bank draft is above HKD 100,000 or the HKD equivalent, relevant supporting documents for the source of funds must be provided (e.g. Bank receipt or bank endorsement on the back of the cashier order / bank draft showing the name of the purchaser of the cashier order / bank draft to confirm that the cashier order / bank draft was issued via the bank account of the Proposer / Policyowner / Life Assured). For any queries regarding supporting documents, please contact your financial consultant for assistance.

  • If the policy has been applied through financial consultant / broker / independent financial advisor, please contact your financial consultant / broker / independent financial advisor on instructions to make payment via bank counter service in designated banks and branches in Hong Kong.
  • Counter service for payment at Standard Chartered Bank Hong Kong branches by bank account transfer (cash payment not accepted) is only applicable for policies applied through Standard Chartered Bank (Hong Kong) Limited.

You can visit our cashier to make a payment in person using cheque, cash, credit card, UnionPay card, or EPS. 

 

Cashier address:

Tsim Sha Tsui

8/F, Prudential Tower, The Gateway, Harbour City, 21 Canton Road, Tsim Sha Tsui, Kowloon, Hong Kong

 

Business hours:

  • Monday to Friday: 9am to 5:30pm
  • Saturday, Sunday and Public Holidays: Closed

 

Please bring along your Premium Notice and provide relevant identification documents for staff verification at the cashier. Please refer to the following payment methods for details.

Crossed cheque /any overseas cheque

Please make payable to "Prudential Hong Kong Limited" and state clearly the policyholder name, policy number/billing number, purpose of the payment and the contact telephone number at the back of the cheque.

 

For HKD policies, we accept HKD crossed cheques, cashier’s orders or bank drafts issued by banks in Hong Kong.

 

For USD policies, we accept HKD crossed cheques, cashier’s orders or bank drafts issued by banks in Hong Kong, or USD crossed cheques, cashier’s orders or bank drafts issued by banks in Hong Kong or overseas. 

 

For RMB policies, we accept RMB cheques or cashier’s orders issued by banks in Hong Kong; or HKD crossed cheques, cashier’s orders or bank drafts issued by banks in Hong Kong; and RMB bank drafts will not be accepted.

 

For AUD policies, we accept HKD crossed cheques, cashier’s orders or bank drafts issued by banks in Hong Kong only.

 

CAD/GBP policies accept bank drafts in the policy currency issued by banks in Hong Kong and cashier’s order/bank draft in the policy currency issued by banks in overseas; or HKD crossed cheques, cashier’s orders or bank drafts issued by banks in Hong Kong; and personal or company cheque in policy currencies will not be accepted.

 

Company cheques will not be accepted unless the company is the policyowner of the policy.

 

Post-dated cheques and payment for policies under different policyowners using the same cashier’s order / cheque are not accepted.

 

If you pay premium by Cashier’s Order / Bank Draft, if the aggregate payment amount through Cashier’s Order / Bank Draft for the past 12 months exceeds HKD 400,000 (or USD 50,000 or HKD equivalent) (per policy), relevant supporting documents for the source of funds must be provided (e.g. Bank receipt or bank endorsement on the back of the cashier's order / bank draft showing the name of the purchaser of the cashier's order / bank draft to prove that the cashier's order / bank draft was issued via the bank account of the Proposer / Policyowner / Life Assured). If the aggregate amount exceeds HKD 120,000 (or USD 15,000 or HKD equivalent) to HKD 400,000 (or USD 50,000 or HKD equivalent), please properly keep all relevant payment receipts or documents for at least 12 months for future random sampling.

 

If the payment is above HKD 1,000,000 or the HKD equivalent, a copy of the identity card or passport of the payer and policyowner must be provided.

Cash

Maximum HKD 120,000 / USD 15,000 per payment installment per policy.

 

To protect your interest, you should not pass cash or transfer funds to your financial consultant when making payment. If you prefer to pay in cash, you should pay directly at our cashier or at any Hong Kong Post Office.

Credit Card

JCB / Visa Card/ MasterCard

Please visit our cashier in person with your card.

  • For credit card payments, only HKD payment by JCB, Visa Card or MasterCard are accepted.
  • If you wish to pay for renewal payment by credit card, please make online payment via myPrudential (Visa Card / MasterCard) or visit our cashier in person (not applicable to setup credit card autopay authorization). The maximum transaction limit is determined by your bank.
  • Please note that we do not accept payment by credit card for "Lump Sum Top Up", "Loan Repayment", "Single Premium for PRUuniversal life" and "Advance Premium into Premium Deposit Account (PDA)".
  • If the insurance policy is applied through Standard Chartered Bank (Hong Kong) Limited, please pay the insurance premium through the online banking platfrom of the bank.
  • Please note the payment made via overseas payment channels (non-HK issued Visa Card / MasterCard) is subject to a fixed rate at 2.8% of “Administration Fee on Overseas Premium Payment” on payment amount and it may not be refunded upon premium refund.

UnionPay Card

Please visit our cashier in person with your card.

For UnionPay Card, we can only process payment in HKD. To pay renewal payment by UnionPay Card, please visit our cashier in person. The maximum transaction limit is determined by your bank. Please note that we do not accept payment by UnionPay Card for "Lump Sum Top-Up", "Loan Repayment", "Single Premium for PRUuniversal life" and "Advance Premium into Premium Deposit Account (PDA)".

 

China issued UnionPay Cards are accepted for premium payment of life insurance policies without investment or saving elements only. All payment using individual credit / debit card will be subject to an administration fee. The administration fee for the UnionPay card is 1.2% of the payment amount and it may not be refunded upon premium refund.

EPS

Please visit our cashier in person with your card.

For payment by EPS, we accept only payments in HKD. Only bank cards or credit cards issued by an EPS member bank that has withdrawal through the EPS function enabled can be used. The maximum payment amount is subject to the limit determined by your designated bank.

Third party payment is not allowed unless the payer is a designated group of third parties (i.e. spouse / parent / child / sibling / grandparent / grandchild / parents-in-law / legal guardian), designated by the Proposer / Policyowner / Life Assured, and the payment is submitted together with a "Third Party Payment Declaration Form" duly signed by the payer and the Proposer / Policyowner / Life Assured.

If the amount of the third-party payment is over a designated amount, the payor has to submit a "Third Party Payment Declaration Form", relationship proof and / or the identity document of the payor.  

For payment to an individual policy by company cheque / cashier order / bank draft or telegraphic transfer payment / local telegraphic transfer payment remitted from a company account, the company must be solely / partially owned by the Proposer/ Policyowner / Life Assured or their spouse, parents or children.

Please provide (i) a copy of the Business Registration Certificate or Certificate of Incorporation and (ii) a copy of the latest Annual Return. For a partially owned company, the payor also has to submit supporting documents with the consent from the directors (e.g. board minutes). Third-party payment is subject to terms and conditions. Please refer to the "Third Party Payment Declaration Form" for details.

For Hong Kong Dollar (HKD) policies, payments can only be made in HKD. For non-HKD policies, payments can be made in either the policy currency or HKD. The payment currency of non-HKD policies is subject to the terms and conditions of the individual payment methods. Please refer to the acceptable payment currencies for each payment method.

If you paid for a foreign currency policy in HKD by non-cheque payment, the transaction amount will be settled at the applicable exchange rate on the transaction date and converted into the equivalent amount of policy currency (except autopay and cheque / cashier’s order / bank draft payment). If the premium is paid through autopay from an HKD account, the transaction amount will be collected in HKD equivalent which is calculated based on the exchange rate of 3 business days (including Saturday) prior to the direct debit date. If you pay by cheque / cashier’s order / bank draft in HKD, the transaction amount will be settled at the applicable exchange rate on the day of receipt by Prudential and converted into the equivalent amount of policy currency. Please visit Premium Exchange Rates for our prevailing exchange rate in different currencies.

Your payments in HKD for foreign currency policies may be subject to change in view of exchange rate market fluctuation, and you should be aware of the exchange rate risks. You may need to pay any shortfall in the premium to maintain your coverage without being affected if there is any discrepancy in premium due to exchange rate fluctuations. Any overpayment of premium will be credited to the premium deposit account.

Frequently asked questions

The company would issue premium related notification according to the payment status of the policy, type of notification and issue date are as follows.  Policyholder should check eStatements regularly. If you do not receive the payment notice as scheduled, please contact your financial consultant or call our customer service hotline for enquiries.

 

Type of Notification (if applicable)Issue Date
Before Premium Due
Premium Notice (Not applicable to monthly mode policy)Around 1 month before premium due
After Premium Due
Autopay Collection Failure NoticeMiddle / Late of the month after premium due
Premium Reminder NoticeMiddle of the month after premium due
Premium Reminder SMSAround 21st - 25th of the month after premium due
Premium Overdue NoticeEnd of the month after premium due
After Premium Overdue
Autopay Collection Failure NoticeMiddle of the month after premium overdue
Lapse Notice

2 months after premium due

Lapse / Reduced Paid-up Notice
Automatic Premium Loan Notice
Every month
Insufficient Fund Balance Reminder
(Only applicable to specific investment-linked product policy)		Middle of the month

RMB policies accept payment in RMB and HKD.

For HKD payment, please refer the above payment methods which supported HKD payment.

For payment in RMB, you may refer to the following payment methods:

Payment MethodPayment Channel

RMB Cheque
(Only applicable to the cheque issued by Hong Kong banks)

Cheque
Payment in person at cashier
Designated bank in Hong Kong1

RMB Cashier's Order
(Only applicable to the cashier's order issued by Hong Kong banks)

Cheque
Payment in person at cashier
Designated bank in Hong Kong1

RMB account setup in Hong Kong banks

RMB Direct Debit Authorization (DDA)
Online banking2
Faster Payment System (applicable to RMB account with banks in Hong Kong only）
Designated bank in Hong Kong1
RMB CashDesignated bank in Hong Kong1

 

1 If the policy has been applied through financial consultant/ broker/ independent financial advisor, please contact your financial consultant/ broker/ independent financial advisor to make payment in designated banks and branches with appointment in advance. Counter service for payment at Standard Chartered Bank Hong Kong branches by bank account transfer (cash payment not accepted) is only applicable for policies applied through Standard Chartered Bank (Hong Kong) Limited.

2 Individual bank may allow clients to make payments through their foreign currency bank accounts but at the bank’s discretion. Respective bill type(s) is available for customers to select, some banks may not allow loan repayment.

The currency that we accept for RMB policy depends on the terms and conditions of specific product.

USD policies accept payment in HKD and USD.

For HKD payment, please refer the above payment methods which supported HKD payment.

For USD payment, please refer to the following payment channels:

Payment MethodPayment Channel

USD Cheque

Cheque
Payment in person at cashier
Designated bank in Hong Kong2

USD Cashier's Order or Bank Draft

Payment in person at cashier
USD Back AccountOnline banking3
Telegraphic transfer
Designated bank in Hong Kong2
USD CashPayment in person at cashier
Designated bank in Hong Kong2

 

1 Bank of China (Hong Kong) Cheque Deposit Machine accepts USD cheque issued by the banks in Hong Kong only.

2 If the policy has been applied through financial consultant/ broker/ independent financial advisor, please contact your financial consultant/ broker/ independent financial advisor to make payment in designated banks and branches with appointment in advance. Counter service for payment at Standard Chartered Bank Hong Kong branches by bank account transfer (cash payment not accepted) is only applicable for policies applied through Standard Chartered Bank (Hong Kong) Limited.

3 Individual bank may allow clients to make payments through their USD bank accounts but at the bank’s discretion. Respective bill type(s) is available for customers to select, some banks may not allow loan repayment.

The currency that we accept for USD policy depends on the terms and conditions of specific product.

Payments are accepted in HKD or in the policy’s currency.

For HKD payment, please refer the above payment methods which supported HKD payment.

For payment in the policy’s currency, please refer to the following payment channels:

Payment MethodPayment Channel

AUD / CAD / GBP Bank Account 

Telegraphic transfer

CAD / GBP Cashier's Order

(Only applicable to the Cashier's Order issued by Hong Kong banks)

Payment in person at cashier

CAD / GBP Bank Draft

Payment in person at cashier

 

The currency that we accept for AUD / CAD / GBP policy depends on the terms and conditions of specific product.

Yes. Yearly, Half-Yearly, Quarterly and Monthly payment mode are available for your convenience. Please contact your financial consultant or customer service representative for premium details and application procedures.

Notes: Monthly mode must be paid by Autopay.

The company accepts policyowner to pay advance premium up to the next anniversary plus 1 mode premium (subject to the policy payment mode). If the advance premium is sufficient to settle the premium to the next anniversary, the payment will be used to update the policy paid-to-date automatically.

In case the remaining payment term of the policy is shorter than the period to next anniversary plus 1 mode, the company would only accept policyowner to pay the total premium payable of remaining payment term.

(Not applicable to specific promotion plan)

According to the Policy terms and conditions, grace period is one calendar month from premium due date. To ensure your protection, please settle the premium within grace period and allow 3 working days for payment processing.

Our Company will issue payment receipt to the policyowner upon receipt of the premium, and receipt for premium payment paid via autopay can be viewed and downloaded on myPrudential. If payment was made at cashier in person, an official receipt will be issued to Proposer / Policyowner / Life Assured and a payment acknowledgement receipt will be issued to third party payor after payment. If customer used other payment methods or payment was made by third party, an official receipt will be issued once the payment is verified. Customer can view and download the receipt on myPrudential.

Log in to your myPrudential account, select and click “Payment”, choose “View Payment Record” and then click on the receipt icon of related transaction record to view and download the relevant receipt.

For more details, please refer to the User Guide.

With the cancellation of the Temporary Receipt, the temporary insurance – Death by Accident Cover will commence from the issue date of the Official Receipt, subject to related terms and conditions. Please read the details of accidental death cover in pruhk.co/accidental-death-cover.

Please visit Premium Exchange Rates to view the latest foreign exchange rates and calculate the HKD equivalent for your premium payment.

You can stop receiving the paper-copy of Payment Receipt and view e-Receipt for the latest 3 years at anytime on myPrudential by following the below steps:

  • Login to your myPrudential account

  • Select “Enquiries” in “Policy Services”

  • Select “eStatement, eAdvice & Letter - Change my setting” in “eStatement, eAdvice & Letter”

  • Enter email address and click “Receive eStatement ” under “Payment Receipt”

  • Click “Next” and complete the rest of steps


For more details, please refer to the User Guide.

Please allow 3 working days for payment processing (applicable to PPS, internet banking, Bank of China Hong Kong (BOCHK) cheque deposit machine, ATM (JETCO), Faster Payment System (FPS), PayThruPost and designated bank in Hong Kong).

If payment was made at cashier in person, an official receipt will be issued to Proposer / Policyowner / Life Assured and a payment acknowledgement receipt will be issued to third party payor after payment. If customer used other payment methods or payment was made by third party, an official receipt will be issued once your payment is verified. Customer can view and download the receipt on myPrudential, and also opt-out receiving paper copy of Payment Receipt (if applicable). By just a few simple steps, we can protect the environment together. Please refer to the User Guide for more details. 

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