No more claims and reimbursements
Simple steps to the "Instant pre-authorisation" Cashless Service in our medical network
Register a “H2P” number and make an appointment
- Contact your financial consultant or call medical network hotline (852) 2281 1345 to register a “H2P” number
- Login myPrudential and select the network medical specialist list under "Claims"
- Call the network medical specialist to make an appointment
Register for consultation
- Present your medical eCard, ID and and “H2P” number upon visit to the network medical specialist
- The network medical specialist will submit the application
- The pre-authorisation result will be provided immediately
Arrange cashless service
- We will settle the pre-approved bill directly after you completed your medical treatment or diagnostic imaging test
Day surgeries and Hospitalisation
Below medical insurance plans can enjoy this value-added service.
Medical insurance plans applicable for Day Surgery Cashless Service includes:
Medical insurance plans applicable for Hospitalisation Cashless Service includes:
Covered day surgeries include:
Oesophago-Gastro Duodenoscopy (OGD) / Colonoscopy
Dermatology & Venereology
Obstetrics & Gynaecology
Our network doctor would apply the cashless arrangement for you. Terms and conditions apply.
Diagnostic imaging Test
Cashless service for diagnostic imaging test is applicable to PRUmed lifelong care plan, PRUHealth CoreChoice Medical Plan, PRUHealth FlexiChoice Medical Plan and PRUHealth VHIS VIP Plan. Covered tests include:
Magnetic Resonance Imaging
Positron Emission Tomography
Our network centre would apply the cashless arrangement for you. Terms and conditions apply.
The approved amount is subject to the benefit limit of individual plan, please refer to the benefit schedule of related plan for details.
Cashless Service at non-network hospitals
Applicable to PRUmyhealth prestige medical plan, PRUhealth medical plus and PRUHealth VHIS VIP plan
If you are covered by the below plans and are going to receive medical services from a doctor who is not in the Medical Network, you can enjoy our cashless service too. With our pre-authorisation, we will pay your eligible medical costs directly to private hospitals. You will also know in advance how we cover you before your visit and we will tell you any costs we don’t cover.
PRUmyhealth prestige medical plan
PRUHealth VHIS VIP plan and
Available in most private hospitals of major cities around the world, including all of the private hospitals in Hong Kong.
Available in most private hospitals of major cities around Asia as well as Australia and New Zealand, and all of the private hospitals in Hong Kong.
(852) 2281 1180
How to use cashless service at non-network hospitals:
- Please download and fill in the pre-authorisation form part I by yourself.
- If your attending doctor recommends hospitalization treatment, please ask your doctor to fill in the form part II.
- Please email the form to us for approval at least 3 working days before admission. The pre-authorisation result will be provided in 3 working days.
Terms and conditions apply.