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Claims & Services

Medical Network - Cashless Service

The pre-authorisation cashless service makes it easy for you to plan medical expenses and enjoy cashless medical treatment at our medical network.
Medical Network - Cashless Service

Simple steps to the "Instant pre-authorisation" Cashless Service in our medical network

 

 

Step 1

Instant pre-authorisation Step 1

 

Register a “H2P” number and make an appointment
  • Contact your financial consultant or call medical network pre-authorisation hotline at (852) 2281 1345 for “H2P” number registration
  • Accept the terms & conditions and complete the credit card authorisation via the link in SMS received
  • Login myPrudential, contact your financial consultant or call pre-authorisation hotline for the network doctor details

 

 

Step 2

Instant pre-authorisation Step 2

 

Register for consultation
  • Present your medical eCard, identification document, “H2P” number and SMS confirmation of successful credit card authorisation upon visit to the network medical specialist
  • The network medical specialist will submit the application
  • The pre-authorisation result will be provided immediately

 

 

Step 3

Instant pre-authorisation Step 3

 

Arrange cashless service
  • We will settle the pre-approved bill directly after you completed your medical treatment or diagnostic imaging test

 

 

Our Medical Network Cashless Service covers the following areas of treatment:

Day surgeries and Hospitalisation

Below medical insurance plans can enjoy this value-added service.

Medical insurance plans applicable for Day Surgery Cashless Service includes:

 

Medical insurance plans applicable for Hospitalisation Cashless Service includes:

 
Covered day surgeries include:
  • Oesophago-Gastro Duodenoscopy (OGD) / Colonoscopy

  • Ophthalmology

  • Dermatology & Venereology

  • Otorhinolaryngology

  • Urology

  • Obstetrics & Gynaecology

 

Our network doctor would apply the cashless arrangement for you. Terms and conditions apply.

The approved amount is subject to the benefit limit of individual plan. Please refer to the benefit schedule of related plan for details.

Diagnostic imaging Test

Cashless service for diagnostic imaging test is applicable to PRUmed lifelong care plan, PRUHealth CoreChoice Medical Plan, PRUHealth FlexiChoice Medical Plan and PRUHealth VHIS VIP Plan. Covered tests include:

Magnetic Resonance Imaging

Magnetic Resonance Imaging
(MRI)

Computed Tomography

Computed Tomography
(CT)

Positron Emission Tomography

Positron Emission Tomography
(PET)

 

Our network centre would apply the cashless arrangement for you. Terms and conditions apply.

The approved amount is subject to the benefit limit of individual plan, please refer to the benefit schedule of related plan for details.

Cashless Service at non-network hospitals

Applicable to PRUmyhealth prestige medical plan, PRUhealth medical plus and PRUHealth VHIS VIP plan

 

If you are covered by the below plans and are going to receive medical services from a doctor who is not in the Medical Network, you can enjoy our cashless service too.  With our pre-authorisation, we will pay your eligible medical costs directly to private  hospitals. You will also know in advance how we cover you before your visit and we will tell you any costs we don’t cover.

  

PRUmyhealth prestige medical plan

PRUHealth VHIS VIP plan and
PRUhealth medical plus

Feature

Available in most private hospitals of major cities around the world, including all of the private hospitals in Hong Kong.

Available in most private hospitals of major cities around Asia as well as Australia and New Zealand, and all of the private hospitals in Hong Kong.

Pre-authorisation hotline

(852) 2281 1180
(24-hour service)

(852) 2281 1345

Email Address

pre-auth_ppm_claims@prudential.com.hk

pre-auth_claims@prudential.com.hk

 

How to use cashless service at non-network hospitals:
  1. Please download and fill in the pre-authorisation form part I by yourself.
  2. If your attending doctor recommends hospitalization treatment, please ask your doctor to fill in the form part II.
  3. Please email the form to us for approval at least 3 working days before admission. The pre-authorisation result will be provided in 3 working days.

 

Terms and conditions apply.