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Claims & Services

Medical Network - Cashless Service

We pre-approve your medical expense, so that you can enjoy a hassle-free treatment
Medical Network - Cashless Service

Our Cashless Service covers the following areas of treatment:

 

Cashless Service at non-network hospitals:

Applicable to PRUmyhealth prestige medical plan and PRUhealth medical plus

Day surgeries and Hospitalisation

Eligible medical insurance plans

Medical insurance plans applicable for Day Surgery Cashless Service:

 

Medical insurance plans applicable for Hospitalisation Cashless Service:

 
What day surgeries are covered?
  • Oesophago-Gastro Duodenoscopy (OGD) / Colonoscopy

  • Ophthalmology

  • Dermatology & Venereology

  • Otorhinolaryngology

  • Urology

  • Obstetrics & Gynaecology

 

Our network doctor would apply the cashless arrangement for you. Terms and conditions apply.

The approved amount is subject to the benefit limit of individual plan. Please refer to the benefit schedule of related plan for details.

Diagnostic imaging Test

Cashless service for diagnostic imaging test is applicable to PRUmed lifelong care plan. Covered tests includes:

Magnetic Resonance Imaging

Magnetic Resonance Imaging
(MRI)

Computed Tomography

Computed Tomography
(CT)

Positron Emission Tomography

Positron Emission Tomography
(PET)

 

Our network centre would apply the cashless arrangement for you. Terms and conditions apply.

The approved amount is subject to the benefit limit of individual plan, please refer to the benefit schedule of related plan for details.

Cashless Service at non-network hospitals

 

If you are covered by the below plans and are going to receive medical services from a doctor who is not in the Medical Network, you can enjoy our cashless service too.  With our pre-authorisation, we will pay your eligible medical costs directly to private  hospitals. You will also know in advance how we cover you before your visit and we will tell you any costs we don’t cover.

  

PRUmyhealth prestige medical plan

PRUhealth medical plus

Feature

Available in most private hospitals of major cities around the world, including all of the private hospitals in Hong Kong.

Available in most private hospitals of major cities around Asia as well as Australia and New Zealand, and all of the private hospitals in Hong Kong.

Pre-authorisation hotline

(852) 2281 1180
(24-hour service)

(852) 2281 1345

Email Address

pre-auth_ppm_claims@prudential.com.hk

pre-auth_claims@prudential.com.hk

 

How to use cashless service at non-network hospitals:
  1. Please download and fill in the pre-authorisation form part I by yourself.
  2. If your attending doctor recommends hospitalization treatment, please ask your doctor to fill in the form part II.
  3. Please email the form to us for approval at least 3 working days before admission. The pre-authorisation result will be provided in 3 working days.

 

Terms and conditions apply.