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Claims & Services

Medical Network - Cashless Service

The pre-authorisation cashless service makes it easy for you to plan medical expenses and enjoy cashless medical treatment at our medical network.
Medical Network - Cashless Service

Simple steps to enjoy the "Instant pre-authorisation" Cashless Service in our medical network

 

Step 1

Instant pre-authorisation Step 1 

  • Login myPrudential
  • Select the network medical specialist list under "Claims"

 

 

Step 2

Instant pre-authorisation Step 2

  • Call the network medical specialist to make an appointment

 

 

Step 3

Instant pre-authorisation Step 3

  • Present your medical eCard or ID upon visit to the network medical specialist
  • The network medical specialist will submit the application
  • The pre-authorisation result will be provided immediately

 

 

Step 4

Instant pre-authorisation Step 4

  • We will settle the pre-approved bill directly after you completed your medical treatment or diagnostic imaging test

 

 

Our Medical Network Cashless Service covers the following areas of treatment:

Day surgeries and Hospitalisation

Below medical insurance plans can enjoy this value-added service.

Medical insurance plans applicable for Day Surgery Cashless Service includes:

 

Medical insurance plans applicable for Hospitalisation Cashless Service includes:

 
Covered day surgeries includes:
  • Oesophago-Gastro Duodenoscopy (OGD) / Colonoscopy

  • Ophthalmology

  • Dermatology & Venereology

  • Otorhinolaryngology

  • Urology

  • Obstetrics & Gynaecology

 

Our network doctor would apply the cashless arrangement for you. Terms and conditions apply.

The approved amount is subject to the benefit limit of individual plan. Please refer to the benefit schedule of related plan for details.

Diagnostic imaging Test

Cashless service for diagnostic imaging test is applicable to PRUmed lifelong care plan, PRUHealth CoreChoice Medical Plan, PRUHealth FlexiChoice Medical Plan and PRUHealth VHIS VIP Plan. Covered tests includes:

Magnetic Resonance Imaging

Magnetic Resonance Imaging
(MRI)

Computed Tomography

Computed Tomography
(CT)

Positron Emission Tomography

Positron Emission Tomography
(PET)

 

Our network centre would apply the cashless arrangement for you. Terms and conditions apply.

The approved amount is subject to the benefit limit of individual plan, please refer to the benefit schedule of related plan for details.

Cashless Service at non-network hospitals

Applicable to PRUmyhealth prestige medical plan, PRUhealth medical plus and PRUHealth VHIS VIP plan

 

If you are covered by the below plans and are going to receive medical services from a doctor who is not in the Medical Network, you can enjoy our cashless service too.  With our pre-authorisation, we will pay your eligible medical costs directly to private  hospitals. You will also know in advance how we cover you before your visit and we will tell you any costs we don’t cover.

  

PRUmyhealth prestige medical plan

PRUHealth VHIS VIP plan and
PRUhealth medical plus

Feature

Available in most private hospitals of major cities around the world, including all of the private hospitals in Hong Kong.

Available in most private hospitals of major cities around Asia as well as Australia and New Zealand, and all of the private hospitals in Hong Kong.

Pre-authorisation hotline

(852) 2281 1180
(24-hour service)

(852) 2281 1345

Email Address

pre-auth_ppm_claims@prudential.com.hk

pre-auth_claims@prudential.com.hk

 

How to use cashless service at non-network hospitals:
  1. Please download and fill in the pre-authorisation form part I by yourself.
  2. If your attending doctor recommends hospitalization treatment, please ask your doctor to fill in the form part II.
  3. Please email the form to us for approval at least 3 working days before admission. The pre-authorisation result will be provided in 3 working days.

 

Terms and conditions apply.