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Claims & Services

Worldwide emergency assistance services

Get immediate help for any serious injury and illness sustained while travelling overseas (applicable to life insurance)

What help we can offer

We understand it would be distressing if you or your loved one suffered from serious injury or sudden illness when travelling overseas. Therefore, we offer Worldwide Emergency Assistance Services to all the life assureds covered under our applicable insurance plans as shown below.

This valued-added services package provides:

  • Emergency medical evacuation / repatriation

  • Repatriation of mortal remains

  • Compassionate visits

  • Return of dependent child(ren)

  • Travel information


All services are subject to the services terms specified in the service leaflet. In case you need help during your trip or in emergency and would like to seek help immediately, you may contact our provider below.


Applicable insurance plans

Provider’s name

Contact number

PRUmyhealth prestige medical plan

Inter Partner Assistance Hong Kong Limited (I.P.A.)

(852) 2281 1195

  • PRUHealth CoreChoice Medical Plan

  • PRUHealth VHIS EasyChoice Plan

  • PRUHealth FlexiChoice Medical Plan

  • PRUHealth VHIS VIP Plan

  • PRUhealth medical plus

  • PRUhealth secure top-up plan

  • PRUmed better care plan

  • PRUmed care plan

  • PRUmed health care plan

  • PRUmed lifelong care plan

  • PRUmedisave account

  • PRUparent medical care plan

  • Accident Death and Dismemberment

  • Personal Accident Benefit

  • PRUCare Accident Essential Cover

  • PRUCare Accident Advanced Cover

  • PRUCare Accident Premier Cover

  • PRUmyprotection 10-Pay Accident Plan

  • Refundable Hospital Cash Plan

Inter Partner Assistance Hong Kong Limited (I.P.A.)

(852) 2862 0123