What help we can offer

We understand it would be distressing if you or your loved one suffered from serious injury or sudden illness when travelling overseas. Therefore, we offer Worldwide Emergency Assistance Services to all the life assureds covered under our applicable insurance plans as shown below.

This valued-added services package provides:

  • Emergency medical evacuation / repatriation

  • Repatriation of mortal remains

  • Compassionate visits

  • Return of dependent child(ren)

  • Travel information

 

All services are subject to the services terms specified in the service leaflet. In case you need help during your trip or in emergency and would like to seek help immediately, you may contact our provider below.

 

Applicable insurance plans

Provider’s name

Contact number

Online enrolment portal
PRUmyhealth prestige medical plan

Europ Assistance Hong Kong Limited (EAHK)

(852) 2281 1195

Please click here

 

  • PRUHealth CoreChoice Medical Plan

  • PRUHealth VHIS EasyChoice Plan

  • PRUHealth FlexiChoice Medical Plan

  • PRUHealth VHIS VIP Plan

  • PRUhealth medical plus

  • PRUhealth secure top-up plan

  • PRUmed better care plan

  • PRUmed care plan

  • PRUmed health care plan

  • PRUmed lifelong care plan

  • PRUmedisave account

  • PRUparent medical care plan

  • Accident Death and Dismemberment

  • Personal Accident Benefit

  • PRUCare Accident Essential Cover

  • PRUCare Accident Advanced Cover

  • PRUCare Accident Premier Cover

  • PRUmyprotection 10-Pay Accident Plan

  • Refundable Hospital Cash Plan

Europ Assistance Hong Kong Limited (EAHK)

(852) 2862 0123

Please click here

 

 

  • Worldwide Emergency Assistance Services is provided by Europ Assistance Hong Kong Limited (“EAHK”), which is an independent third party service provider designated by us. It offers 24 hour worldwide emergency assistance services for the life assured of designated medical insurance plans.

  • The service content between EAHK and the Life Assured is separate and independent from designated insurance plan issued by Prudential. Worldwide Emergency Assistance Services will take effect on the effective date of the attached eligible designated insurance plan and will remain valid until the termination of that plan.

  • The Worldwide Emergency Assistance Services are subject to the terms and conditions of EAHK. For more details, please contact the Worldwide Emergency Assistance Services hotline.

  • Worldwide Emergency Assistance Services is provided by Europ Assistance Hong Kong Limited (“EAHK”), which is an independent third-party service provider designated by us. 

  • We maintain sole discretion to change the scope of the services offered by the Worldwide Emergency Assistance Services and the service provider from time to time, without advance notice. We may also cease and/or suspend the Worldwide Emergency Assistance Services at our sole discretion.

  • We are not the service provider for this Worldwide Emergency Assistance Services. The relevant service provider EAHK is not our agent, and vice versa. We make no representation, warranty or undertaking as to the quality and availability of the Worldwide Emergency Assistance Services and shall not accept any responsibility or liability for the Worldwide Emergency Assistance Services provided by EAHK. Under no circumstance shall we be responsible or liable for the acts or omissions of EAHK in the provision of the Worldwide Emergency Assistance Services.