Critical illness Claim

Documents you will need

  • ID copy of life assured and policyowner

  • Copy of laboratory report, and pathology report

  • ID copy of eligible family member

  • Relationship proof between life assured and eligible family member(s), for example, birth certificate, marriage certificate

  • Proof of full time education for eligible family member (if applicable)

Along with the completed SmartAppoint service claim form, please also include these additional documents:

  • Proof on mental incapacity of policyowner by 2 medical practitioners (one should be from the policy owner’s attending doctor)

  • ID copy of designated person

  • Relationship proof between the policyowner and designated person

Frequently asked questions

Need help with the forms? We’ve prepared some sample claim forms to assist you.

These samples are for reference only. They do not guarantee successful claims or constitute any contract or any part thereof between Prudential Hong Kong Limited (Macau Branch) and any other parties.

Yes, it is mandatory in order for us to assess your claim. Unfortunately, you bear the cost of consultation. However, should your condition meet a selected criteria, we can do without this part of the claim form. Do reach out to your financial consultant for more details.

Yes, you can. Remember to complete the Request form for certified true copy of medical receipts and submit it along with your claim form and original medical receipt(s).

Please specify your preferred return delivery option and provide a valid correspondence address.

If you’re from Mainland China, you can only request for the return if your medical receipt is issued by a hospital in Mainland China. Do reach out to your financial consultant for more details.

Claim forms to download

Please contact us through +853 8293 0833, or service_mac@prudential.com.hk to obtain relevant part 2 of your critical illness claim.

Are you the designated person assigned via SmartAppoint, by the policyowner?​

This form helps you claim on behalf of the policyowner for specific products, should he / she be mentally incapacitated.​

Frequently asked questions

Need help with the forms? We’ve prepared some sample claim forms to assist you.

These samples are for reference only. They do not guarantee successful claims or constitute any contract or any part thereof between Prudential Hong Kong Limited (Macau Branch) and any other parties.

Yes, it is mandatory in order for us to assess your claim. Unfortunately, you bear the cost of consultation. However, should your condition meet a selected criteria, we can do without this part of the claim form. Do reach out to your financial consultant for more details.

Yes, you can. Remember to complete the Request form for certified true copy of medical receipts and submit it along with your claim form and original medical receipt(s).

Please specify your preferred return delivery option and provide a valid correspondence address.

If you’re from Mainland China, you can only request for the return if your medical receipt is issued by a hospital in Mainland China. Do reach out to your financial consultant for more details.

Submission instructions

Our mailing address ​
12 Andar A, FIT Center of Macau, Avenida Doutor Mario Soares, Macau

Send claim form and relevant documents to your financial consultant and they will manage the claims for you

Frequently asked questions

Need help with the forms? We’ve prepared some sample claim forms to assist you.

These samples are for reference only. They do not guarantee successful claims or constitute any contract or any part thereof between Prudential Hong Kong Limited (Macau Branch) and any other parties.

Yes, it is mandatory in order for us to assess your claim. Unfortunately, you bear the cost of consultation. However, should your condition meet a selected criteria, we can do without this part of the claim form. Do reach out to your financial consultant for more details.

Yes, you can. Remember to complete the Request form for certified true copy of medical receipts and submit it along with your claim form and original medical receipt(s).

Please specify your preferred return delivery option and provide a valid correspondence address.

If you’re from Mainland China, you can only request for the return if your medical receipt is issued by a hospital in Mainland China. Do reach out to your financial consultant for more details.

Our Claims Promise

Our commitment to you is to pay your claim as quickly as possible, with compassion and care.

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Our Claims Promise

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