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Cancer Treatment Service in Hong Kong and Mainland China

Service Features

  • Medical network has been extended to include Oncology speciality. Eligible customers could choose to receive cancer treatment at designated medical centres in Hong Kong or mainland China to use the Medical Expenses Direct Billing Service.
  • Under the "Cancer Patients Shared Care" model^ which allows customers to receive support through face-to-face medical consultation or remote video consultation from designated medical centres (please check with our network medical specialist list) during their cancer treatment.

^ Operated by attending doctors and healthcare professionals from both regions, the "Cancer Patients Shared Care" model aims to provide coordinated and patient-centred healthcare services throughout the entire cancer treatment process. Medical centres in Hong Kong and mainland China will collaborate in developing treatment plans for patients in need. Eligible Prudential customers can choose to receive cancer treatment services from designated centres in Hong Kong or mainland China, to gain support from both oncology centres during their cancer treatment journey through face-to-face medical consultation or remote video consultation.

Remark: Medical Expenses Direct Billing Service is only applicable to Covered Plans. Medical Expenses Direct Billing Service is an administrative arrangement in respect of covered medical expenses incurred and is provided by third-party service providers. Prudential shall not accept any responsibility or liability for the services provided by the service providers. Terms and conditions apply.

Simple steps to the "Instant pre-authorisation" Medical Expenses Direct Billing Service in our medical network

Step 1

Make an appointment for network doctor and register a “H2P” number
  • Call medical network booking and pre-authorisation hotline at (852) 2281 1345#. If you are in Mainland China, please contact us at 400 820 0125 or if you are in Macau, please contact us at 080 0406 for network doctor booking and “H2P” number registration; or
  • Contact your financial consultant for “H2P” number registration and make an appointment for network doctor

Step 2

Instant pre-authorisation Step 2
Register for consultation
  • Present your medical eCard, identification document, “H2P” number registration SMS or doctor booking SMS upon visit to the network medical specialist
  • The network medical specialist will submit the application
  • Accept the terms & conditions via the link in SMS received
  • The pre-authorisation result will be provided immediately

Step 3

Instant pre-authorisation Step 2
Arrange medical expenses direct billing service
  • We will settle the pre-approved bill directly after you completed your medical treatment or diagnostic imaging test
Our Medical Network Medical Expenses Direct Billing Service covers the following areas of treatment:

Our extensive medical network covers 21 private hospitals in Hong Kong, Mainland China and Macau, more than 500 network medical specialists and more than 30 diagnostic imaging centres.

As a Life Assured with an inforce medical policy, all you need to do is dial our medical network booking and pre-authorisation hotline at (852) 2281 1345, if you are in Mainland China, please contact us at 400 820 0125 or if you are in Macau, please contact us at 080 0406, and our team will assist you in booking an appointment with our network doctor, ensuring a comprehensive, convenient, and reassuring medical service experience.

You can also search our network doctors via "Network Doctor Search".

Frequently asked questions

Network Doctor Booking Service applicable to all Life Assured with an inforce medical policy

For PRUmyhealth prestige medical plan, please contact (852) 2281 1180, if you are in Mainland China, please contact us at 400 820 0192 or if you are in Macau, please contact us at 080 0292.
For other medical plan, please contact (852) 2281 1345, if you are in Mainland China, please contact us at 400 820 0125 or if you are in Macau, please contact us at 080 0406.
We have dedicated personnel to assist customers in scheduling appointments with network doctors

The service time of Network Doctor Booking Service are Monday to Friday from 9 am to 6pm, Saturday from 9 am to 2 pm. (Closed on Sunday and public holiday)

Day surgeries and Hospitalisation

Below medical insurance plans can enjoy this value-added service.

Medical insurance plans applicable for Day Surgery Medical Expenses Direct Billing Service includes:

Medical insurance plans applicable for Hospitalisation Medical Expenses Direct Billing Service includes:

Covered day surgeries include but not limited to:

  • Oesophago-Gastro Duodenoscopy (OGD) / Colonoscopy

  • Ophthalmology

  • Dermatology & Venereology

  • Otorhinolaryngology

  • Urology

  • Obstetrics & Gynaecology

Our network doctor would apply the medical expenses direct billing service for you. Terms and conditions apply.

The approved amount is subject to the benefit limit of individual plan. Please refer to the benefit schedule of related plan for details. 

Diagnostic imaging Test

Medical expenses direct billing service for network diagnostic imaging centres is applicable to PRUmed lifelong care plan, PRUHealth CoreChoice Medical Plan, PRUHealth FlexiChoice Medical Plan, PRUHealth VHIS EasyChoice Plan and PRUHealth VHIS VIP Plan. Covered tests include:

Magnetic Resonance Imaging

Magnetic Resonance Imaging
(MRI)

Magnetic Resonance Imaging

Computed Tomography
(CT)

Magnetic Resonance Imaging

Positron Emission Tomography
(PET)

Our network diagnostic imaging centres would apply the medical expenses direct billing service for you. Terms and conditions apply.

The approved amount is subject to the benefit limit of individual plan, please refer to the benefit schedule of related plan for details.

Medical Expenses Direct Billing Service at non-network hospitals

Applicable to PRUmyhealth prestige medical plan, PRUhealth medical plus and PRUHealth VHIS VIP Plan

 

If you are covered by the below plans and are going to receive medical services from a doctor who is not in the Medical Network, you can enjoy our medical expenses direct billing service too. With our pre-authorisation, we will pay your eligible medical costs directly to private  hospitals. You will also know in advance how we cover you before your visit and we will tell you any costs we don’t cover.

Plan
name

  • PRUmyhealth prestige medical plan
  • PRUHealth VHIS VIP Plan – worldwide except USA
  • PRUhealth medical plus
  • PRUHealth VHIS VIP Plan – Asia / worldwide except USA

Incident location

Worldwide

Worldwide except USA (to replace the highlighted wordings)

Asia (including Australia and New Zealand)

Feature

Available in most private hospitals of major cities around the world, including all of the private hospitals in Hong Kong and Macau.

Available in most private hospitals of major cities around Asia as well as Australia and New Zealand, and all of the private hospitals in Hong Kong and Macau.

Pre-authorisation hotline

(852) 2281 1180# (24-hour service) (Hong Kong)

400 820 0192(Mainland China)

080 0292 (Macau) 

(852) 2281 1345# (Hong Kong)

400 820 0125 (Mainland China)

080 0406 (Macau) 

Email Address

pre-auth.ppm.claims.hkg@prudential.com.hk

pre-auth_claims@prudential.com.hk

How to use medical expenses direct billing service at non-network hospitals:
  1. Please download and fill in the pre-authorisation form part I by yourself.
  2. If your attending doctor recommends hospitalization treatment, please ask your doctor to fill in the form part II.
  3. Please email the form to us for approval at least 3 working days before admission. The pre-authorisation result will be provided in 3 working days.

Terms and conditions apply.

# You will be required to pay the IDD/international roaming service fee to the telecommunications service provider if you call from outside Hong Kong (including Macau).