What is Medical Green Channel?

If you were to fall sick and need medical services in Mainland China (including outpatient and / or hospitalisation), the following questions may run through your mind:

  • How do I make an appointment for medical services quickly?

  • Is there a suitable hospital for me?

 

Medical Green Channel is a one-stop booking service for medical appointment provided by Teladoc Health, our partner provider, which allows you to receive treatment more quickly by saving you from long waiting times and clumsy booking procedures.

Benefit Highlights

Priority booking at selected hospitals in Mainland China

Get priority booking for outpatient and/or hospitalisation appointment at Medical Green Channel's selected hospitals in Mainland China. It covers around 1,200 hospitals in Mainland China, located in major cities such as Beijing, Shanghai, Shenzhen and Guangzhou.

Multiple channels of enrollment

You can enrol to make medical appointment through our online platform or 24-hour service hotline anytime to receive treatment quickly.

Dedicated case manager

Your dedicated case manager will follow up on your entire service journey with you*.

Escort service

An escort staff will go to the appointed hospital to assist you on the registration process for outpatient and / or hospitalisation service.

* The case manager will not provide any medical advice

How to Use the Medical Green Channel Service Video

Learn More

Medical Green Channel is available to life assured after expiry of the cooling-off period of any of Prudential’s designated medical plans below:

  • PRUHealth CoreChoice Medical Plan

  • PRUHealth FlexiChoice Medical Plan

  • PRUHealth medical plus

  • PRUHealth secure top-up plan

  • PRUHealth VHIS EasyChoice Plan

  • PRUHealth VHIS VIP Plan

  • PRUmed better care plan

  • PRUmed care & PRUmed major

  • PRUmed health care plan

  • PRUmed lifelong care plan

  • PRUmyhealth prestige medical plan

  • PRUparent medical care & medical major plan

  • Acute medical conditions

  • Accidents

  • Conditions requiring emergency or immediate medical assistance

Looking for more information or would like to activate the service?

Online enrolment portal

 

Medical Green Channel service hotline* (24-hour, 365-day service)

  • Hong Kong SAR: (852) 8229 2880

  • Mainland China: (86) 400 920 6012

* You may be required to pay the IDD/international roaming service fee to the telecommunications service provider if you call from outside the locations above (including Macau)

  • Medical Green Channel is provided by Teladoc Health, which is an independent third-party service provider designated by us. This service offers priority booking for outpatient and/or hospitalisation appointment at Medical Green Channel’s selected hospitals in Mainland China for the life assured of designated medical insurance plans.

  • Medical Green Channel’s case managers and escort staff are appointed by Teladoc Health.

  • The life assured is responsible for all registration fees, diagnosis/treatment fees, examination fees, prescription fees, hospitalisation fees, and all administration fees and medical expenses incurred on the relevant outpatient and/or hospitalisation services at the relevant hospital. The amount of medical expenses the life assured can claim is subject to the terms and conditions, and the benefit limit of the life assured’s medical insurance plan.

  • Medical Green Channel is not suitable for a life assured who has an acute medical condition, has been involved in an accident, or has conditions requiring emergency or immediate medical assistance.

  • It is subject to the terms and conditions of the relevant service provider.

  • Medical Green Channel service is provided by third party service provider we have designated.

  • We maintain sole discretion to change the scope of this service (including the list of Medical Green Channel hospitals) and the service provider from time to time without advance notice. We may also cease and/or suspend this service at our sole discretion.

  • We are not the service provider for this service. The relevant service provider is not our agent, and vice versa. We make no representation, warranty or undertaking as to the quality and availability of the service and shall not accept any responsibility or liability for the service provided by the service provider. Under no circumstance shall we be responsible or liable for the acts or omissions of the service provider in the provision of such service.

PRUHealth Team is dedicated to understanding your health needs and delivering value-added service navigation.

Text via WhatsApp Messager or WeChat to speak with our professional nurse team.

  

*WeChat only available in Traditional Chinese and Simplified Chinese