When illness strikes, it brings a variety of emotions that can feel overwhelming, as well as an urgency that can make patients feel impatient. At Prudential, we hear you and respond with care. Our comprehensive plans offer more than coverage — they provide end-to-end support throughout your treatment journey. From medical solutions to family concerns, we address what matters most to you.
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Prudential Health Insurance Solutions
Value-Added Services
To enhance your cover
PRUHealth Office Benefit Highlights
- Arrange appointments at selected specialist network clinics – Simply text the PRUHealth Office, and our professional nurse team will respond you within one working day and make an appointment with selected Prudential network specialist as soon as possible
- Health enquiry support – Our professional nurse team will answer your health enquiries and provide support^
- Value-added Service Navigation – We are dedicated to understanding your health needs and delivering value-added service navigation
Medical Expenses Direct Billing Service▲Benefit Highlights
- The pre-authorisation medical expenses direct billing service makes it easy for you to enjoy direct billing medical treatment at our medical network.
- Medical Expenses Direct Billing Cancer Treatment Service in Hong Kong and Greater Bay Area – Medical network has been extended to include Oncology specialty. Eligible customers could choose to receive cancer treatment at designated medical centre in Hong Kong or the Greater Bay Area to use the Medical Expenses Direct Billing Service.
Products, offers and value-added services are subject to applicable terms and conditions. For details, please refer to the relevant product brochures, promotional flyers, or terms or service.
# Coverage area varies depending on different plans and their plan levels.
* Source of information on 2-Grade and above hospitals: 2022 China Health Statistical Yearbook (中國衛生健康統計年鑑). We base our statements about this coverage being “best-in-market” on our understanding and interpretation of current market information, by comparing with similar medical insurance plans publicly offered to individual customers by major Hong Kong and Macau life insurance companies as of July 2025.
+ The above statement that this plan is 'first-in-market' refers to it being the first hospital cash plan offering whole life protection with growth opportunities for wealth. We base our statements on our understanding and interpretation of current market information regarding hospital cash protection basic plans that provide daily hospitalisation cash benefits, issued by major Hong Kong and Macau life insurance companies for individual customers, as at 28 May 2025.
▲ The Medical Expenses Direct Billing Service is only applicable to eligible medical insurance plans. It is an administrative arrangement in respect of covered medical expenses incurred and is provided by third-party service providers designated by Prudential. Prudential accepts no responsibility or liability for any acts or omissions of the services providers in providing the services. Terms and conditions apply.
^ PRUHealth Office only provides general information on health-related enquires and Medical Expenses Direct Billing Service, assistance with appointment booking for specialist consultations at Prudential network doctors, and support in arranging Medical Expenses Direct Billing Service. PRUHealth Office is only applicable to the life assured under the policy. PRUHealth Office provides general health information and does not constitute medical advice. If you feel unwell or have any health conditions, please seek advice from a qualified medical professional as soon as possible. Please refer to the terms and conditions for details.