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Self-services

  1. Apply for change of existing premium allocation or switch of existing investment choice(s)

  2. Apply for change of contact details (mobile telephone number, correspondence address, email, etc.)

  3. Apply for change of Benefit Protector Option

  4. Opt-out Physical Copy of Statement, Advice and Receipt

  1. Change payment mode and apply for direct debit authorization of bank account

Policy services

Change payment method & manage autopay

Change payment mode & frequency
Suppress autopay
Submit third party payment declaration of life insurance
Notify Prudential for telegraphic transfer payment and local telegraphic transfer of policy premium

Change of contact details
Change of personal particulars (ID type / number, nationality, date of birth, name, etc.) (Policyowner / Life assured)
Change signature

Beneficiary appointment
Transfer of policy ownership
Appoint or change of contingent owner for juvenile policy
Appoint or change of policyowner for Voluntary Health Insurance Scheme (VHIS) plans
Apply or change for SmartAppoint service

Change of electronic direct payout account
Apply for policy loan
Withdrawal from Premium Deposit Account (PDA)
Cash Value of Reversionary Bonus Withdrawal
Withdraw dividend
Withdrawal from Yearly Cash Back Account
Change dividend payout option
Apply for death benefit settlement option

Switch existing investment choice
Change premium allocation
Fund Withdrawal
Change dividend allocation
Apply for commencement of premium holiday
Cessation of premium holiday or resumption of payment

Change of Benefit Protector Option
Deletion or reduction of benefit
Change medical benefit option

Declare loss of policy and apply for reissue

Life and Health Insurance Claim

1. Make a claim for life insurance death

2. Make a claim for accident

3. Make a claim for hospitalisation

4. Make a claim for crisis cover

5. Make a claim for disability

6. Make a claim for lady prudence

7. Make a claim for dental benefit

8. Make a claim for prumyhealth prestige medical plan hospital

9. Make a claim for prumyhealth prestige medical plan outpatient

10. Make a claim for long term care

11. Apply for medical network pre-authorisation for medical expenses direct billing service

12. Apply for Non-network pre-authorisation for medical expenses direct billing service

13. Make a claim for smartappoint service

14. Make a claim for designated person

15. Request for certified true copy of medical receipts

16. Estimate my claimable amount

Crisis Cover Claim Form Part II (Medical Certificate)