General Insurance
Payment Instructions

Payment Instructions

For further information, please contact your Financial Consultant or our Customer Service Hotline at (852) 3656-8362。

 

 

Crossed Cheque

Bank of China (BOC) Cheque Deposit Machine

Internet Banking

ATM (JETCO)

Credit Card

Autopay

PPS

 

 

 

Crossed Cheque

We accept HKD crossed cheque, the cheque should be payable to "Prudential General Insurance Hong Kong Limited", please write down the name of the policyowner, the policy number and the premium amount on the back of the cheque.
This method is application to all insurance product(s) of Prudential General Insurance Hong Kong Limited.
Crossed cheque can be mailed together with the completed application from and addressed to

Prudential General Insurance Hong Kong Limited
3/F, Berkshire House,
25 Westlands Road,
Quarry Bay, Hong Kong
Note:
  • Please do not send us cash, post-dated cheque or e-Cheque; and
  • The maximum payment limit is subject to the account balance of the client’s current account.

 

 

Bank of China (BOC) Cheque Deposit Machine

You may make your payment by depositing crossed cheques in HKD issued by Hong Kong banks to the BOC Cheque Deposit Machine. This method is applicable to all insurance product(s) of Prudential General Insurance Hong Kong Limited.
Note:
  • Please state clearly the policyholder name, policy number and the contact telephone number at the back of the cheque;
  • Pay one item per policy with one cheque only. If you do not follow the guidelines set by our company, you may potentially suffer from loss due to outdated payment;
  • This service is not applicable to putting the cheque into Drop In Box of Bank of China (Hong Kong);
  • The maximum payment limit is subject to the account balance of the client’s current account.
Steps
Access Cheque Deposit Machine:
1. Press Start on the screen and select display language
2. Select Bill Payment Service
3. Select Merchant category(Select Insurance / Pension)
4. Select Merchant(Select Prudential - General Insurance)
5. Select Bill Payment type (Select “01” - General Insurance - Premium)
6. Key in Billing Number (i.e. Policy Number : the 12-digit number starts with 9)
7. Enter total amount of the cheque
8. Insert unfolded cheque into the cheque insertion slot
9. Transaction completed, take customer advice

 

 

 

Internet Banking

Applicable to all insurance product(s) of Prudential General Insurance Hong Kong Limited, the maximum payment limit is subject to the account balance of the client’s account. Your premium may be settled through internet banking bill payment services offered by the following banks:
AEON Credit Service Bank of China Bank of Communications
Bank of East Asia China Construction Bank Chong Hing Bank
Citibank China CITIC Bank International Dah Sing Bank
DBS Bank Fubon Bank Hang Seng Bank
HSBC Shanghai Commercial Bank Standard Chartered Bank
Wing Hang Bank Wing Lung Bank

 

Our Merchant Category "Insurance or Pension Service"
Merchant Name Prudential Hong Kong Limited
Bill Type 05 – General Insurance
Bill Account Number Policy Number : the 12-digit number starts with 9
Payment Amount Premium amount due in HKD
Note: Please allow 3 working days for payment processing.

 

 

 

ATM (JETCO)

Our Merchant Code 9228
Bill Type 11 – General Insurance
12 – Employee Benefits
Bill Account Number Policy Number : the 12-digit number starts with 9
Payment Amount Premium amount due in HKD
Note: Please allow 3 working days for payment processing.
Steps
1. Select "Bill Payment"
2. Select "Enter merchant code"
3. Enter merchant code "9228", then press "Enter"
4. Enter bill type and press "Enter"
5. Key in the 12-digit Policy Number for Billing Number and press "Enter"
6. Key in the amount and press "Enter"
7. Review and confirm the payment

 

 

 

Credit Card

Applicable to the following PRUchoice products only:
PRUchoice Personal Accident PRUchoice Motor PRUchoice Personal Accident Plus
PRUchoice Golfers PRUchoice Medical PRUchoice China Accidental Emergency*
PRUchoice Travel PRUchoice HealthCheck PRUchoice Maid
PRUchoice HealthCare PRUchoice Home PRUchoice MediExtra
PRUchoice Clinic PRUchoice Home Deluxe PRUchoice Home Landlord
PRUchoice Travel - Working Holiday PRUchoice Travel - Overseas Study PRUchoice China Protection
PRUchoice Cruise Travel
*Credit Card payment is available for e+Purchase only.
Only one credit card can be used to make payment for each application or policy. Client must provide the credit card holder name, credit card number and the expiry date. The transfer date for Credit Card is on the 6th of each month. If the debit date falls on Saturday, Sunday or a Hong Kong public holiday, it will be postponed to the next business day. Generally speaking, banks will process transfer on our specified debit dates, but there may be delay due to internal arrangement of individual bank. To ensure successful transfer, please reserve sufficient credit in your credit card account before and after the above-mentioned debit days in case the bank postpone our scheduled debit days.

 

 

 

Autopay

Applicable to the following PRUchoice products only:
PRUchoice Personal Accident PRUchoice Personal Accident Plus PRUchoice Medical
PRUchoice MediExtra
If choosing yearly payment mode, please submit a cheque for 1st year’s premium to allow the activation of the Autopay service. If choosing monthly payment mode, please submit a cheque for first 2 months’ premium to allow the activation of the Autopay service. The transfer date for autopay is on the 6th of each month. If the debit date falls on Saturday, Sunday or a Hong Kong public holiday, it will be postponed to the next business day. Generally speaking, banks will process autopay on our specified debit dates, but there may be delay due to internal arrangement of individual bank. To ensure successful autopay, please reserve sufficient amount in your bank account before and after the above-mentioned debit days in case the bank postpone our scheduled debit days.

 

 

PPS

Our Merchant Code 25
Bill Type 05 – General Insurance Premium
Bill Account Number Policy Number : the 12-digit number starts with 9
Payment Amount Premium amount due in HKD
Note: Please allow 3 working days for payment processing.