Payment Instructions

Payment Instructions
- Life Insurance

To protect your interest, please avoid passing cash or transferring funds (e.g. via bank transfer, WeChat, Alipay, etc) to your Financial Consultant when making your payments. Please make the payment to us directly using the payment methods listed below.

 

Please allow 3 working days for payment processing. (Applicable to PPS, Payment by ATM (JETCO), Payment by Internet Banking, PayThruPost, Autopay, Cheque Payment by Mail, Bank of China (Hong Kong) (BOCHK) Cheque Deposit Machine and Pay the payment at a bank in Hong Kong). Official Receipt will be issued and can be viewed on myPrudential once the payment is verified.

 

Third party payment is not allowed unless the payer is designated group of 3rd party (i.e. spouse / parent / child / sibling / grandparent / grandchild   / parents-in-law / legal guardian) of the Proposer / Policyowner / Life Assured and the payment is submitted together with a "Third Party Payment Declaration Form" duly signed by the payer and the Proposer / Policyowner / Life Assured. If the amount of the third party payment is over designated amount, the payor has to submit "Third Party Payment Declaration Form", relationship proof and / or identity document of payor.   For payment to individual policy by company cheque / cashier order / bank draft or telegraphic transfer payment / local telegraphic transfer payment remitted from a company account, the company must be solely / partially owned by the Proposer/ Policyowner / Life Assured or their spouse, parents or children, please provide (i) a copy of Business Registration Certificate or Certificate of Incorporation and (ii) a copy of latest Annual Return. For partially owned company, the payor has also to submit supporting document with consent from the directors (e.g. board minutes). Third party payment is subject to terms and conditions. Please refer to the "Third Party Payment Declaration Form" for details.

 

United States Dollar policy (USD policy) can accept payments paid in United States Dollars (USD) or Hong Kong dollars (HKD) only. Hong Kong Dollar policy (HKD policy) can accept payments paid in Hong Kong dollars only. The payment currency of Renminbi (RMB) policies is subject to the terms and conditions of the individual schemes.

 

For enquiry, please contact your Financial Consultant or Life Insurance Customer Service Hotline at (852) 2281 1333.

 

 

Autopay Bank of China (HK) Cheque Deposit Machine
PPS JETCO ATM
Hong Kong Post (PayThruPost) Internet Banking
Faster Payment System (FPS) Designated bank in Hong Kong
Online Payment via myPrudential (VISA / MasterCard / UnionPay Card) Payment by VISA / MasterCard
Cheque Payment by Mail Payment in Person at Cashier
FAQ  

 

 

 

Autopay

To setup a bank account or credit card autopay authorization, you can:
The signature on the Direct Debit Authorization Form should match with your specimen signature in our record. Please send the form to us by mail to set up the autopay.
In addition, please include a crossed cheque made payable to "Prudential Hong Kong Limited" for 1 payment installment (for non-monthly mode policy) or 2 payment installments (for monthly mode policy) in advance as it takes 30-45 days to set up the Direct Debit Authorization. On the back of the cheque, please write the name of the Policyowner, the Billing Number of the policy and the purpose of the payment.
The autopay direct debit day for both bank account and credit card payment will be the 6th of each month for all life insurance policies. For unsuccessful or rejected transaction, the 2nd attempt of direct debit will be executed on the 20th of each month. If the direct debit day falls on Saturday, Sunday or a public holiday, the debit date will be postponed to the next business day. Generally speaking, banks will follow our stipulated debit dates but individual banks may not always conform to our scheduled dates due to operational reasons. To ensure the autopay can be carried out successfully, please reserve sufficient funds in the bank account / credit card prior to the aforementioned dates.
Please note that the above autopay arrangement are not applicable to policies that were applied through the direct marketing channel (i.e. policies with policy numbers that begin with FP/MA/SB/SC/SM/LB/LC).

 

 

Bank of China (Hong Kong) (BOCHK) Cheque Deposit Machine

You may make your payment by depositing crossed cheques in HKD / USD / RMB issued by banks in Hong Kong to the BOCHK Cheque Deposit Machine (Currency for payment is subject to the terms and conditions of individual insurance product).
Select  Bill Payment Service
Category Insurance/ Pension
Merchant Prudential-Life Insurance (HKD) / (USD) / (CNY)
Bill Type 01 - Life-Initial Premium
02 - Life-Others
03 - Life-Renewal Premium
04 - Life-Loan Repayment
Payment Reference

Please enter the 10-digit Billing Number at the Cheque Deposit Machine. (e.g. BN0123456789, enter only the number underlined)

Amount   Amount Payable
Please note:
  • Only crossed cheque made payable to "Prudential Hong Kong Limited" can be accepted. Please write the name of the Policyowner, the Policy Number, the Billing Number, Bill Type and Contact Number on the back of the cheque.
  • Each cheque can be used to pay for one item in one policy only.
  • If the cheque payment cannot meet the requirements set by the company, you may suffer loss due to payment overdue.
  • BOCHK Cheque Deposit Machine User Guide: Download

 

 

PPS

You may choose to pay by PPS through the internet or a touch-tone phone.
PPS By Internet Please visit www.ppshk.com
PPS By Phone Please dial 18031 (English) or 18033 (Cantonese)
Our Merchant Code 25
Bill Type 1 – Initial Premium / Balance of Initial Premium
2 – Deposit for Change / Revival / Administration Fee
3 – Renewal Premium
Bill Account Number Please enter 10-digit Billing Number (e.g. BN0123456789, enter only the number underlined)
Payment Amount Payment amount due in HKD
Please note:
  • It is required to register bill by using the Billing Number before payment.

 

 

JETCO ATM

Select Service Bill Payment
Our Merchant Code 9228
Bill Type 01 – Initial Premium / Balance of Initial Premium
02 – Deposit for Change / Revival / Administration Fee
03 – Renewal Premium
04 – Loan Repayment
Bill Account Number Please enter 10-digit Billing Number (e.g. BN0123456789, enter only the number underlined)
Payment Amount Payment amount due in HKD

 

 

Hong Kong Post (PayThruPost)

Proposer / Policyowner / Life Assured may make payment by using cash, their personal EPS or crossed cheque / cashier’s order / bank draft issued by banks in Hong Kong by presenting the "Premium Notice", "Premium Reminder Notice", "Premium Overdue Notice" or "Proposal Outstanding Premium Notice" issued by Prudential at any of Hong Kong Post offices.
Payment by EPS
  • Present the "Premium Notice", "Premium Reminder Notice", "Premium Overdue Notice" or "Proposal Outstanding Premium Notice" issued by Prudential
  • The Cardholder must be the Proposer / Policyowner / Life Assured. Otherwise, the payment will not be accepted.
Payment by Cheque (including Cashier’s order / bank draft)
  • Present the "Premium Notice", "Premium Reminder Notice", "Premium Overdue Notice" or "Proposal Outstanding Premium Notice" issued by Prudential
  • Only HKD cheque issued by the Proposer / Policyowner / Life Assured drawn from bank in Hong Kong can be accepted.
  • Only HKD crossed cheque made payable to “Prudential Hong Kong Limited” will be accepted.
  • For cashier’s order / bank draft, a bank receipt or bank endorsement, which shows that the purchaser of the cashier’s order / bank draft is the Proposer / Policyowner / Life Assured, has to be presented. Otherwise, the payment will not be accepted.
Payment by Cash
  • Only HKD payment will be accepted
  • Maximum HKD 120,000 per premium installment per policy
  • Present the "Premium Notice", "Premium Reminder Notice", "Premium Overdue Notice" or "Proposal Outstanding Premium Notice" issued by Prudential
  • The Payer must be the Proposer / Policyowner / Life Assured. Otherwise, the payment will not be accepted.

 

 

Internet Banking

You may choose bill payment service of the internet banking offered by the following banks:
*HSBC Bank of East Asia ICBC (Asia) Bank of China (Hong Kong)
China Construction Bank Hang Seng Bank Citibank China CITIC Bank International
Dah Sing Bank DBS Bank Fubon Bank Bank of Communications
AEON Credit Service Chong Hing Bank Nanyang Commercial Bank OCBC Wing Hang Bank
Public Bank (HK) Shanghai Commercial Bank Standard Chartered Bank (Hong Kong) Wing Lung Bank

* Policyowners can make payment for initial premium, renewal premium, deposit for policy changes/revival and loan repayment through HSBC bank account. This payment method is eligible to Hong Kong dollar and US dollar policies. The bank account for payment must be in HKD and held by the policyowner. Under normal circumstances, the maximum daily transaction limit for the bill payment category is HKD 100,000 (note: this limit applies to all bill payments made by the bank account holder on the same day and not only payments to Prudential). The maximum daily transaction limit may vary according to individual account setting. To enquire about or change the daily limit of the internet banking transactions, please contact HSBC directly.

The daily transaction limit may be different for different accounts at different banks. Please contact your bank or financial consultant for assistance. The internet banking bill payment service offered by banks may be subject to change without prior notice.

 

 

Faster Payment System (FPS)

You can make payments via Faster Payment System "(FPS)" provided by your bank or nominated service provider. Please contact your FPS provider for more information. By making payments via FPS, your payment details will be transferred from the relevant service provider to Prudential. The details received will be stored and used by Prudential for various purposes, including but without limitation to, making future refunds and payments to you. If you do not agree to the aforesaid transfer, use, disclosure and processing of this necessary information, we will not be able to process a payment and recommend you to use other payment channels. Please visit our corporate website at www.prudential.com.hk for our Privacy Policy to you.
Note: FPS transaction amount of each Internet Banking Account is subject to a daily limit. The daily transaction limit may be different by bank and individual account settings.

 

 

Designated bank in Hong Kong

Policyowner can contact your Financial Consultant to make payment in designated banks and branches with appointment in advance.
Standard Chartered Bank (Hong Kong) Limited
  • If the policy is applied through Standard Chartered Bank (Hong Kong) Limited, you may make the payment at Standard Chartered Bank (Hong Kong) branches by Standard Chartered Bank / Manhattan Credit card or bank account transfer (not accept cash payment).

 

 

Online Payment via myPrudential (VISA / MasterCard / UnionPay Card)

VISA / MasterCard
  • Credit Card can only be used for paying renewal premium and levy for life insurance policy. It cannot be used for paying “Change / Regular Top-up Premium”, "Lump Sum Top Up Premium", "Premium Payment with Premium Deposit Account" and "Loan Repayment".
  • Only HKD payment is accepted. If the policy currency is USD or if the currency of the credit card account is not HKD, then foreign currency exchange will be involved.
  • You are required to install PRUmobile app to your mobile device and login myPrudential within PRUmobile to register your VISA / MasterCard.
  • Only successfully registered card is allowed for online payment.
  • Once your card is successfully registered, you can use your card for online payment for any of your policies. You can also register more than one VISA / MasterCard for payment.
  • Cardholder must be the policyowner.
  • If the policy was applied through Standard Chartered Bank (Hong Kong) Limited, only Standard Chartered / Manhattan (VISA / MasterCard) credit card can be used.
  • An administration fee on Overseas Premium Payment will be charged on each successful online payment transaction for VISA / MasterCard issued outside Hong Kong. Please contact our Customer Service Hotline for details. In addition, individual banks may have certain limits on each single transaction and daily cumulative transactions. You may contact your designated bank for details.
Union Pay
  • China issued UnionPay Card can only be used in payment to make renewal payment of life insurance policy without savings or investment element. It cannot be used for paying "Lump Sum Top Up Premium", "Premium Payment with Premium Deposit Account" and "Loan Repayment".
  • We accept payment in HKD only. If the policy currency is USD or if the currency of the UnionPay account is not HKD, then foreign currency exchange will be involved.
  • You must submit "Registration Form for Pay Premium Online with UnionPay Debit Card / Credit Card via myPrudential" or register online via myPrudential to pay renewal payment with UnionPay Credit Card / Union Pay Debit Card. Registration results will be sent to you by email.
  • The Debit Card Account / Credit Card Holder must be the policyowner. Joint account or company account will not be accepted.
  • Making payment via certain credit / debit card may be subject to administration fee. Please contact our Customer Service Hotline for details. In addition, individual banks may have certain limits on each single transaction and daily cumulative transactions. You may contact your designated bank for details.

 

 

Payment by VISA / MasterCard

  • If you wish to make payment for initial premium, revival, or policy change by credit card, please contact your Financial Consultant.
  • If you wish to pay for renewal payment by credit card, please make online payment via myPrudential or visit our Cashier in person. Maximum payment limit is determined by your designated bank.
  • If the policy was applied through Standard Chartered Bank (Hong Kong) Limited, only Standard Chartered / Manhattan (VISA / MasterCard) credit card can be used.
  • Making payment via certain credit card may be subject to administration fee. Please contact our Customer Service Hotline for details.

 

 

Cheque Payment by Mail

Complete and detach the Payment Slip from the "Premium Notice" / "Premium Reminder Notice" / "Premium Overdue Notice" and return it along with a cheque to us at : P.O. Box No. 28058, Gloucester Road Post Office, Hong Kong.
Please note:
  • Only crossed cheque made payable to "Prudential Hong Kong Limited" will be accepted. Please write the name of the policyowner and the Billing Number on the back of the cheque.
  • Company cheque will not be accepted unless the company is the policyowner of the policy.
  • For HKD policy, we only accept HKD cheque, cashier’s order or bank draft issued by banks in Hong Kong.
  • For USD policy, we only accept HKD cheque, cashier’s order or bank draft issued by banks in Hong Kong, or USD cheque, cashier’s order or bank draft issued by banks in Hong Kong or overseas.
  • For RMB policy, the currency for payment is subject to the terms and conditions of individual insurance product. If payment is to be made in RMB, we only accept RMB cheque or cashier’s order issued by banks in Hong Kong. RMB bank draft will not be accepted.
  • Post-dated cheque and payment for policies under different policyowners by the same cashier’s order / cheque will not be accepted.
  • If the payment is HK $1,000,000 or above, a copy of the identity card or passport of the payer and policyowner must be included.

 

 

Payment in Person at Cashier

You can bring along the Premium Notice and make payment at our Cashier using one of the following methods. Administration fee may apply for credit card or debit card payments. For any enquiries, please contact our Customer Service Hotline.
Crossed cheque /
any overseas cheque
We accept HKD or USD crossed cheque or any overseas cheque made payable to "Prudential Hong Kong Limited". Please write the name of the policyowner and the Billing Number on the back of the cheque.

 

Post-dated cheque and payment for policies under different policyowners using the same cashier’s order / cheque are not accepted.

 

If the payment is HK $1,000,000 or above, a copy of the identity card or passport of the payer and policyowner must be provided.

Cash Maximum HKD 120,000 / USD 15,000 per payment installment per policy.

 

To protect your interest, please avoid passing cash or transferring funds (e.g. via bank transfer, WeChat, Alipay, etc) to your Financial Consultant when making your payments. If you prefer to pay in cash, you should pay directly at our Cashier or at any Hong Kong Post Office in Hong Kong.
Credit Card
JCB / VISA / MasterCard
For credit card payments, only HKD payment by JCB, VISA or MasterCard are accepted. To pay renewal payment by credit card, please make online payment via myPrudential (VISA / MasterCard) or visit our Cashier in person. The maximum transaction limit is determined by your bank. Please note that we do not accept payment by credit card for "lump sum top-up", "loan repayment", "single premium for PRUuniversal life" and "advance premium into Premium Deposit Account (PDA)".

 

If the policy was applied through Standard Chartered Bank (Hong Kong) Limited, only Standard Chartered / Manhattan (VISA / MasterCard) credit card can be used.

 

Making payment via certain Credit / Debit Card may be subject to administration fee. Please contact our Customer Service Hotline for details.
China UnionPay Card For China UnionPay Card, we can only process payment in HKD. To pay renewal payment by China UnionPay Card, please visit our Cashier in person. The maximum transaction limit is determined by your bank. Please note that we do not accept payment by China UnionPay Card for "lump sum top-up", "loan repayment", "single premium for PRUuniversal life" and "advance premium into Premium Deposit Account (PDA)".

 

Making payment via certain Credit / Debit Card may be subject to administration fee. Please contact our Customer Service Hotline for details.
EPS For payment by EPS, we accept only payments in HKD. Only bank card or credit card issued by an EPS member bank that has withdrawal through EPS function enabled can be used. Please visit our Cashier in person with your card. The maximum payment amount is subject to the limit determined by your designated bank.

 

Cashier Address:
Tsim Sha Tsui 8/F, Prudential Tower, The Gateway, Harbour City, 21 Canton Road, Tsim Sha Tsui, Kowloon, Hong Kong

 

Business Hours:
Monday to Friday 09:00 - 18:00, Saturday and Sunday 09:00 - 15:00
Causeway Bay 12/F, Lee Garden Two, 28 Yun Ping Road, Causeway Bay, Hong Kong

 

Business Hours:
Monday to Friday 09:00 - 18:00, Saturday and Sunday 09:00 - 15:00
Kwun Tong 28/F, Tower 1, Millennium City 1, 388 Kwun Tong Road, Kwun Tong, Kowloon, Hong Kong

 

Business Hours:
Monday to Friday 09:00 - 18:00, Saturday 09:00 - 15:00. Closed on Sunday and public holidays