What is HealthCare+?

HealthCare+ is a third-party e-platform you can access through our official WeChat account that is available to persons covered under PremierFlex Medical Plan. It allows you access [Rare-in-Hong Kong market] one-stop dedicated value-added services. HealthCare+ also provides 24/7 hotline for your inquiries about the services provided.

 

Good to know: Exclusive privileges of Outpatient Care Benefit

If you opt for the Outpatient Care Benefit and you are in mainland China, you can access the [Rare-in-Hong Kong market] "24/7 Telemedicine" using HealthCare+ (under the "Personalised Treatment Assistance" section) and get virtual consultations and prescribed medicines from registered doctors there together with medication delivery.

For any enquiry, please call the following hotline

  • Mainland China: +86 021-63305795
  • Hong Kong SAR: +852 3008-3296
  • Macau: +853 8791-3797

You may be required to pay the IDD / international roaming service fee to the telecommunications service provider if you call from outside the locations above (including Macau).

General enquiry is available 24-hour, 365-day. Enquiry on specific services may be subject to the specific service hour of the relevant service.

For details on each dedicated value-added services, please refer to the product brochure of PremierFlex Medical Plan.

Services Highlights

Medical Green Channel in mainland China

Applicable to both outpatient and inpatient visits, covering over 1700 3A-Grade hospitals, in around 300 cities, allowing you to get proper treatment early. Escort service is also provided.

Medical Green Channel in mainland China

Medical Expenses Direct Billing

If you receive medical treatment at a designated medical institution, you do not need to pay out-of-pocket for the approved medical costs the policy covers, saving you from the worry about cash flow. In addition, through the collaboration with specific medical institutions in Hong Kong and Greater Bay Area, we provide seamless cross-border medical coordination and medical expenses direct billing.

Medical Expenses Direct Billing

Treatment assistance home and abroad

Through Global Drug Search and Second Medical Opinion, we help you source high-quality drugs globally and connects you with leading experts, allowing you to benefit from world-class medical achievements.

Treatment assistance home and abroad

24/7 Telemedicine (only applicable to “Outpatient Care Benefit”)

If you are in mainland China, you can access [Rare-in-Hong Kong market] 24/7 Telemedicine and get virtual consultations and prescribed medication from registered doctor there, together with medication delivery.

24/7 Telemedicine (only applicable to “Outpatient Care Benefit”)

How to use HealthCare+?

Open WeChat and enter into the official account of Prudential Hong Kong Limited by scanning the following QR code to or browsing contact list. Click ‘follow official account’ for receiving relevant notifications in future.

 

In the official account of Prudential Hong Kong Limited, click ‘customer service’ and click ‘HealthCare+’ to enter the login page. Please use your myPrudential credentials (including ID card number and password) to enter the landing page of HealthCare+.

 

After logging in HealthCare+, first time usage requires confirmation of service provider’s terms and conditions and Personal Information Collection Statement, and provide Life Assured’s personal information (including name, identity card number, gender, date of birth etc.) for Prudential’s verification. First time registration is successful once verification is complete.

For subsequent usage of HealthCare+, you only need to click ‘customer service’ followed by clicking ‘HealthCare+’ in the official account of Prudential Hong Kong Limited, and use your myPrudential credentials to log in HealthCare+ service platform. You may then be able to access a range of dedicated value-added services.

 

HealthCare+
Dedicated Value-Added Services Video
 


How HealthCare+ work?

Learn more

HealthCare+ and dedicated value-added services are applicable only to life assureds of PremierFlex Medical Plan. Life Assured may use HealthCare+ and dedicated value-added services 30 days after the effective date of PremierFlex Medical Plan and its supplementary benefit, or in the case of reinstatement, the effective date of such reinstatement (whichever is later). HealthCare+ and dedicated value-added services may be used due to accidental cause starting from the effective date of PremierFlex Medical Plan and its supplementary benefit.

 

Some services have a limit on the number of uses per policy year. They may also restrict where and when you can apply or use these services. For details please refer to "Usage conditions of HealthCare+ and dedicated value-added services".

  • HealthCare+ and dedicated value-added services are subject to the terms and conditions of the relevant service providers. Please refer to the information shown in HealthCare+ for latest detailed terms and conditions.

  • HealthCare+ and dedicated value-added services (except SmartAppoint*) are provided by third-party service provider(s) we have designated. They do not form part of the PremierFlex Medical Plan. We will not be responsible for the accuracy of any third-party information provided.
  • We maintain sole discretion to change the scope of these services (including but not limited to the list of “Medical Green Channel in Mainland China”, “Public hospitals within medical network in mainland China”, “Private hospitals and medical institutions”, “Medical institutions outside network”, “Overseas hospitals” and “Global drugs search” and the service provider(s) from time to time without advance notice. We may also cease and / or suspend these services at our sole discretion.
  • We are not the service provider(s) for these services. The relevant service provider(s) is(are) not our agent, and vice versa. We make no representation, warranty or undertaking as to the quality and availability of the service and shall not accept any responsibility or liability for the services provided by the service provider(s). Under no circumstance shall we be responsible or liable for the acts or omissions of the service provider(s) in the provision of such services.

*For service and enrolment details of the SmartAppoint service, please visit pruhk.co/smartappoint-en.

  • We base our statements about the benefit of our plan being “Rare-in-Hong Kong market” and “rare-in-Hong Kong and the mainland China market” on our understanding and interpretation of current market information, by comparing with other publicly available and similar medical insurance products provided by major Hong Kong and the mainland China life insurance companies for individual customers as of June 2024.
  • Please take note that HealthCare+ and dedicated value-added services are solely services and the actual claim reimbursement shall be subject to the provision of complete claim documents, life assured’s benefits entitlement, exclusions, terms and condition of the relevant policy that the life assured is covered under.