Your financial consultant can help hand in your form and manage the process, so you don't have to follow up yourself
Medical claims
- Via Medical Network - Medical Expenses Direct Billing Service
- Via eClaims
- Via your financial consultant
- Via Post
Our team is available to help you book an appointment at one of our network specialists, so you can access treatment with the convenience of direct billing.
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Step 2: Register for consultation
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Step 3: Arrange medical expenses direct billing service
Log onto your myPrudential account to submit a claim online in simple steps
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Step 1: Log onto your myPrudential
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Step 2: Input Information and Upload Supporting Documents
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Step 3: Preview Details
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Step 4: Complete Submission
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Step 1: Send claim form and relevant documents to your financial consultant and they will manage the claims for you
You may also mail the completed form and related documents directly to us
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Step 1: Our mailing address
P.O. Box No. 28058, Gloucester Road Post Office, Hong Kong
Understand your claim type
Claims guides
Step-by-step instructions for everyclaim.
Our Claims Promise
Our commitment to you is to pay your claim as quickly as possible, with compassion and care.
Frequently asked questions
Got a question? Check our FAQs below or get in touch with us for assistance
How do I fill in my claim form?
Need help with the forms? We’ve prepared some sample claim forms to assist you.
Sample forms
These samples are for reference only. They do not guarantee successful claims or constitute any contract or any part thereof between Prudential Hong Kong Limited and any other parties.
Sample SmartAppoint service claim form
Can I get them back?
Yes, you can. Remember to complete the Request form for certified true copy of medical receipts and submit it along with your claim form and original medical receipt(s).
Please specify your preferred return delivery option and provide a valid correspondence address.
If you’re from mainland China, you can only request for the return if your medical receipt is issued by a hospital in mainland China. Do reach out to your financial consultant for more details.
Yes, it is mandatory in order for us to assess your claim. Unfortunately, you bear the cost of consultation. We may waive part II if client can submit sufficient supporting document eg. discharge slip with final diagnosis for Hospital Authority admission.
General submission instructions and overseas hospitalisation
When should I make my hospital claim?
You're required to submit your claim to us within 90 days from your date of discharge.
Can I claim for my hospitalisation overseas?
Yes, just provide us will all the relevant documents along with your claim form. Only under special circumstances will your claim not be processed.
Individual Life Claims Report
Learn more details about the real claims stories and statistics in Prudential for better understanding the gap between your health and protection.
