When you are experiencing stress or emotional concerns and would like professional support to better cope with everyday challenges, you may have questions such as:
How can I effectively manage stress and emotions?
Is there a professional who can provide appropriate guidance?
Through our appointed service provider, the Mental Wellness Support Service offers access to professional support via phone or video consultation. You will receive practical guidance and general advice to help you better understand your situation and manage stress with ease.
Visit the online portal or call the 24-hour Mental Wellness Support Service hotline (supports Cantonese, English, and Mandarin) for enrolment.
You will receive booking confirmation and appointment details via email OR phone.
At the scheduled time, connect with a clinical psychologist via phone or video consultation in your selected language to receive professional guidance#.
You may also receive an SMS reminder approximately 30 minutes before the scheduled consultation.(SMS reminders are provided for reference only and may be subject to delivery limitations due to network, telecommunications carrier or regulatory constraints.)
After the consultation, you will receive practical advice and techniques to help you manage stress and support your mental wellbeing. A written summary may also be provided via email, where available.
You may arrange additional sessions within your entitlement if further support is needed.
#This service provides consultation and general guidance only and does not include referral services.
The life assureds under the following Prudential’s designated medical plans may access the Mental Wellness Support Service after the policy cooling-off period, subject to the applicable policy terms and service arrangements and the Terms and Conditions^ available on this webpage:
PRUHealth CoreChoice Medical Plan
PRUHealth FlexiChoice Medical Plan
PRUHealth medical plus
PRUHealth secure top-up plan
PRUHealth VHIS EasyChoice Plan
PRUHealth VHIS VIP Plan
PRUmed better care plan
PRUmed care & PRUmed major
PRUmed health care plan
PRUmed lifelong care plan
PRUmyhealth prestige medical plan
PRUparent medical care & medical major plan
The service may be considered in situations such as:
Work-related stress or high levels of mental pressure
Relationship or family communication issues, including sleep difficulties
Emotional concerns
Other non-emergency mental wellbeing support needs
Conditions that require ongoing or long‑term psychological treatment
Diagnosed mental health conditions (e.g., depression, anxiety, schizophrenia, bipolar disorder, etc.)
Substance-related concerns, including withdrawal or management of tobacco, alcohol, or drug dependence
Emergency psychological situations (e.g., acute episodes, or situations involving risk of self-harm or harm to others)
If you are experiencing any of the above, please seek appropriate medical or emergency assistance
Online enrolment portal
Mental Wellness Support Service hotline* (24-hour, 365-day service)
Hong Kong SAR: (852) 8229 2880
Chinese Mainland: (86) 400 920 6012
* You may be required to pay the IDD/international roaming service fee to the telecommunications service provider if you call from outside the locations above (including Macau)
Mental Wellness Support Service is a value-added service provided by our appointed independent third-party service provider, Teladoc Health, and is applicable to eligible customers under designated Prudential medical plans.
Clinical psychologists will be assigned based on the customer's location, preferred consultation language and applicable compliance requirements. Customers may select their preferred consultation language (Cantonese, English or Mandarin) during enrolment, but may not select a specific clinical psychologist.
Mental Wellness Support Service is not applicable to life assured with acute illness, accidents, or conditions requiring urgent or immediate medical assistance. For details on situations where the service is not applicable, please refer to the section “What issues are NOT covered by the Mental Wellness Support Service?”.
^The Mental Wellness Support Service is available to eligible life assured under Prudential’s designated medical plans provided that the relevant policy is in force and subject to the applicable service terms and conditions. Service commencement may vary depending on the applicable policy arrangement. For policies issued on or after 1 October 2026, the service will generally be available after the policy cooling-off period. For policies issued before 1 October 2026, the commencement of the service will be communicated through the relevant policy anniversary statement. The service commencement date may vary by policy. For enquiries, please contact your financial consultant or our Customer Service Hotline.
The Mental Wellness Support Service is provided for informational and support purposes only. It does not constitute professional medical diagnosis, treatment or healthcare services, and should not be relied upon as a substitute for professional medical diagnosis, treatment or other healthcare services.
The Mental Wellness Support Service is provided by Teladoc Health, an independent third-party service provider designated by us. We reserve the right, at our sole discretion, to revise the scope of the Mental Wellness Support Service and/or change the service provider from time to time without prior notice. We may also terminate and/or suspend the Mental Wellness Support Service at our sole discretion.
We are not the service provider for this service. The relevant service provider is not our agent, and vice versa. We make no representation, warranty or undertaking as to the quality and availability of the service and shall not accept any responsibility or liability for the services provided by the service provider. Under no circumstances shall we be responsible or liable for the acts or omissions of the service provider in the provision of such services.
PRUHealth Team is dedicated to understanding your health needs and delivering value-added service navigation.
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