Benefits of using myPrudential

  • stepper icon

    Pay premiums anytime anywhere

    Manage your premium payments effortlessly with a simple process.

  • stepper icon

    Fast & transparent claims

    Submit claims easily and track your claim status with timely updates.

  • stepper icon

    Easy policy updates

    Update your details quickly with simple, hassle‑free steps.

  • stepper icon

    Everything digitally accessible

    View your latest eStatements, eAdvices and letters anytime, all in one place.

Discover how myPrudential’s features can serve your needs

Enjoy a simple and convenient self-service experience—view and manage your policy anytime through our online platform.

  • View coverage details and policy value

  • View ePolicy contract

  • View eStatements, eAdvices & Letters

  • Make payment

  • Confirm receipt of policy contract

  • Apply for policy loan (Demo)

  • Update contact information (Demo)

  • Change payment frequency (yearly/ half-yearly/ quarterly/ monthly payment) (Demo)

  • Change payment method (direct billing/ autopay) (Demo)

  • Set up autopay (Demo)

  • Change dividend allocation

  • Change dividend payout option

  • Change benefit protection option

  • Appoint beneficiary (Demo)

  • Submit claims

  • View claim records

  • View / download e-medical card

  • Switch existing investment choice (Demo)

  • Change premium allocation (Demo)

  • Set up target price alerts

How to log in to online platforms

Don’t have myPrudential account?

Don’t have myPrudential account?

For policyowners who have not registered / activated their myPrudential account

Register Now icon
Existing myPrudential user

Existing myPrudential user

Simply login to access online services anytime, anywhere

Log In Now icon

Earn ePoints and enjoy rewards

Use our online services and earn ePoints, which you can redeem for rewards like eCoupons and more.

How to redeem eCoupons How to use eCoupons
Earn ePoints and gain rewards

How do I download the myPru mobile app?

The myPru mobile app is available for download on the App Store / Google Play.

If you are unable to access Google Play, you may visit https://www.prudential.com.hk/myPruAPK in a browser to download the app.

Apple, the Apple logo, and iPhone are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc., registered in the U.S. and other countries.

Google Play and the Google Play logo are trademarks of Google LLC.

Frequently asked questions

What information is in eStatements, eAdvices & Letters?

You can view the following statements and receipts (where applicable) for your life insurance plan:

  • Anniversary statements

  • Fund trading advices

  • Premium notices, premium reminder notices and premium overdue notices

  • Official receipts

  • Change request letters

What are the key features of eStatements, eAdvices & Letters?

You can view your life insurance policy statements 24/7 via your myPrudential account. These are the same as paper statements, but in digital format. eStatements can be retained and viewed for up to 3 years from the statement issue date.

Do I have to pay for eStatements, eAdvices & Letters?

No, this service is available to you, completely free of charge.

How do I know when my latest eStatements and eAdvices are available?

You'll receive an email from us ( e+Alert@prudential.com.hk) at your designated email address when a new eStatement or eAdvice is available for viewing on your myPrudential account. You can also change the subject line to remind yourself.

Can I cancel eStatements and eAdvices?

We strongly advise our customers to adopt eStatements and eAdvices. Compared to traditional paper statements and mailing methods, eStatements are more reliable, faster and more convenient and can be viewed online in real time. Should you require paper statements, please contact your financial consultant.

Simply log in to myPrudential. You can easily view your policy details and various policy records.

Register now if you don't have an account .

Please click here to find out more about life claims.

Please click here to find out more about premium payment for life insurance.

Bank Account Autopay

Here’s how to setup bank account autopay authorization:

  • Apply on myPrudential, or

  • Contact your financial consultant, or

The signature on the "Direct Debit Authorization Form" should match your specimen signature in our records. Please send the form to us by mail to set up autopay.

Credit Card Autopay

From 1 May 2020, new autopay authorizations using VISA/ MasterCard credit cards(including change of credit card number for existing autopay authorizations) will not be accepted. For details, please contact your financial consultant.

Please fill in and submit the Application for Change section in the Policy Form (along with the health questionnaire). 

A late fee will be charged if there is a lapse in coverage of more than three months. We require direct debit authorization through a bank account or credit card, in case coverage was cancelled/stopped. 

We may require a medical examination to be performed at your expense or other medical evidence. Please contact your financial consultant for details.

Browsers:

  • Chrome 66 or above

  • Edge

  • Safari 10.14 or above (MacOS)

Mobile device systems:

  • iOS 12 or above

  • Android OS 10 or above

Please email your account removal request to our life insurance Customer Service at service@prudential.com.hk by stating your myPrudential username, policyowner name, and contact mobile number in the email for our follow-up.

Looking for more policy services?

Ready to start a conversation?

Share your contact details and let our expert team guide you through the best options for your needs

Get in touch
Contact Us