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myPrudential

Frequently Used Services

  • Update address and residential phone number (Demo)

  • Change the payment mode (yearly/ half-yearly/ quarterly/ monthly payment) (Demo)
  • Change payment method (direct billing/ autopay) (Demo)
  • Set up autopay (Demo)
  • Apply for a policy loan (Demo)
  • Switch existing investment choice (Demo)
  • Change premium allocation (Demo)
  • Appoint beneficiary (Demo)

How to get in touch

Customer Service Hotlines

Life Insurance

Hong Kong

Tel:

+852 2281 1333

Email:

service@prudential.com.hk

Service Hours:

Monday to Friday: 9am to 6pm

Saturday, Sunday and Public Holidays: Closed

If you need to change or request your Telephone Policy Inquiry Service password, please press Option "5" in main menu after language selection.

Macau

Tel:

+853 8293 0833

Email:

service_mac@prudential.com.hk

Service Hours:

Monday to Friday: 9am to 5pm

Saturday, Sunday and Public Holidays: Closed

 

 

General Insurance

Tel:

+852 3656 8362

Service Hours:

Monday to Friday: 9am to 12:30pm and 1:45pm to 5:30pm

Saturday, Sunday and Public Holidays: Closed

 

 

Employee Benefits

Tel:

+852 3656 8362

Service Hours:

Monday to Friday: 9am to 12:30pm and 1:45pm to 5:30pm

Saturday, Sunday and Public Holidays: Closed

 

 

Direct Marketing

 

Tel:

+852 3413 6000

Service Hours:

Monday to Friday: 9am to 5:30pm

Saturday, Sunday and Public Holidays: Closed

Mailing address

For submission of Policy Service Forms, Claims Forms and Life Insurance Premium by cheque.

Hong Kong

P.O. Box No. 28058, Gloucester Road Post Office, Hong Kong

Macau

P.O. Box No. 3093, General Post Office, Macao

Where to find us
Customer Service Centre
  • The Gateway, Tsim Sha Tsui
Medical Department - Prudential Health Office
  • The Gateway, Tsim Sha Tsui
Prudential General Insurance Hong Kong Limited
  • One Island East, Quarry Bay
Customer Service Centre - Macau
  • Avenida Doutor Mario Soares, Macau

Other inquires

Media Relations Contacts
Customer Complaints / Feedback

We understand that sometimes you may have feedback regarding our products or services, please let us know the details by sending us an email or post.

 

Customer Service Department

Prudential Hong Kong Limited

Mail:

P.O. Box No. 28058, Gloucester Road Post Office, Hong Kong

Hotline:

+852 2281 1333

Email:

service@prudential.com.hk

Prudential Hong Kong Limited (Macau Branch)

Mail:

P.O. Box No. 3093, General Post Office, Macao

Hotline:

+853 8293 0833

Fax:

+853 2881 3316

Email:

service_mac@prudential.com.hk

 

 

We understand that we may not always be able to reach an agreement on your case. If you are not satisfied with our response, please tell us on the contact details above or you may contact the relevant organizations listed below for assistant: 

 

Insurance Authority

Mail:

19th Floor, 41 Heung Yip Road, Wong Chuk Hang, Hong Kong

Hotline:

+852 3899 9983

Fax:

+852 3753 3812

Email:

complaints@ia.org.hk

 

 

The Insurance Complaints Bureau

 

Mail:

29/F, Sunshine Plaza, 353 Lockhart Road, Wanchai, Hong Kong

Hotline:

+852 2520 2728

Fax:

+852 2520 1967

Email:

icb.enquiry@icb.org.hk

 

 

Monetary Authority of Macao

Mail:

Calçada do Gaio, No. 24 – 26, Macau

Hotline:

+853 2856 8288

Fxx:

+853 2832 5432

Email:

complaints@amcm.gov.mo

 

 

Below are applicable to Voluntary Health Insurance Scheme (VHIS) only:

 

Voluntary Health Insurance Scheme Office of Health Bureau

 

Mail:

Unit 2902, Millennium City 6, 392 Kwun Tong Road, Kowloon, Hong Kong

Hotline:

+852 2529 8900

Fax:

+852 2529 8982

Email:

vhis_enqiry@healthbureau.gov.hk

 

 

Inland Revenue Department

Mail:

Revenue Tower, 5 Gloucester Road, Wan Chai, Hong Kong

Hotline:

+852 187 8088

Fax:

+852 2519 9316

Email:

taxinfo@ird.gov.hk