HKD500 premium discount for new customer who submits an online appointment in Hong Kong.

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HKD500 premium discount code for new customers who submits an online appointment in Hong Kong

How to get in touch

Customer Service Hotlines

Life Insurance

Hotline Service Hours:
Monday to Friday 09:00 - 20:00,
Saturday 09:00 -15:00,
except Sunday and public holidays

You can use our telephone system to request
for your Telephone Policy Inquiry Service password,
for any policy enquiries

Tel: +852 2281 1333

Fax: +852 2977 1233

Email: service@prudential.com.hk

General Insurance

Hotline Service Hours:
Monday to Friday 09:00 – 12:30 and 13:45 - 17:30,
except Saturday, Sunday and public holidays

Tel: +852 3656 8362

Employee Benefits

Hotline Service Hours:
Monday to Friday 09:00 – 12:30 and 13:45 - 17:30,
except Saturday, Sunday and public holidays

Tel: +852 3656 8362

Direct Marketing

Hotline Service Hours:
Monday to Friday 09:00 - 17:30,
except Saturday, Sunday and public holidays

Tel: +852 3413 6000

 

Mailing address

For submission of Policy Service Forms, Claims Forms and Life Insurance Premium by cheque.

P.O. Box No. 28058, Gloucester Road Post Office, Hong Kong

Where to find us
Customer Service Centre
  • The Gateway, Tsim Sha Tsui
  • Millennium City 1, Kwun Tong
  • Lee Garden Two, Causeway Bay
Health Assessment and VIP Centre
  • Hang Lung Centre, Causeway Bay
  • Hong Kong Pacific Centre, Tsim Sha Tsui
Prudential General Insurance Hong Kong Limited
  • Berkshire House, Quarry Bay

Other inquires

Media Relations Contacts
Customer Complaints / Feedback

We understand that sometimes you may have feedback regarding our products or services, please let us know the details by sending us an email, fax or post.

Prudential Hong Kong Limited - Customer Service Department

Mail: P.O. Box No. 28058, Gloucester Road Post Office, Hong Kong

Hotline: +852 2281 1333

Fax: +852 2977 1233

Email: service@prudential.com.hk

We understand that we may not always be able to reach an agreement on your case. If you are not satisfied with our response, please tell us on the contact details above or you may contact the relevant organizations listed below for assistant: 

Insurance Authority

Mail:

19th Floor, 41 Heung Yip Road, Wong Chuk Hang, Hong Kong

Hotline:

+852 3899 9983

Fax:

+852 3753 3812

Email:

complaints@ia.org.hk

 

The Insurance Complaints Bureau

Mail:

29/F, Sunshine Plaza, 353 Lockhart Road, Wanchai, Hong Kong

Hotline:

+852 2520 2728

Fax:

+852 2520 1967

Email:

icb.enquiry@icb.org.hk

 

The Hong Kong Confederation of Insurance Brokers

Mail:

Room 1504, Tai Tung Building, 8 Fleming Road, Wanchai, Hong Kong

Hotline:

+852 2882 9943

Fax:

+852 2890 2137

Email:

info@hkcib.org

 

 

Professional Insurance Brokers Association

Mail:

Room 2506, 25/F, China Insurance Group Building, 141 Des Voeux Road Central, Central, Hong Kong

Hotline:

+852 2869 8515

Fax:

+852 2770 2372

Email:

info@piba.org.hk

 

Below are applicable to Voluntary Medical Insurance Scheme (VHIS) only

 

Voluntary Health Insurance Scheme Office of Food & Health Bureau

Mail:

Unit 2902, Millennium City 6, 392 Kwun Tong Road, Kowloon, Hong Kong

Hotline:

+852 2529 8900

Fax:

+852 2529 8982

Email:

vhis_enqiry@fhb.gov.hk

 

Inland Revenue Department

Mail:

Revenue Tower, 5 Gloucester Road, Wan Chai, Hong Kong

Hotline:

+852 187 8088

Fax:

+852 2519 9316

Email:

taxinfo@ird.gov.hk