Customer Service Hotlines
(Service hours of Life Hotline: Monday to Friday 09:00 - 20:00, Saturday 09:00 - 15:00, except public holidays)
Life Insurance*
*You can through our telephone system to request your Telephone Policy Inquiry Service password for any policy enquiries
Tel: +852 2281 1333
General Insurance+
Tel: +852 3656 8362
Employee Benefits+
Tel: +852 3656 8362
Direct Marketing#
Tel: +852 3413 6000
+Hotline Service Hours: Monday to Friday: 09:00 – 12:30 and 13:45 - 17:30, except Saturday, Sunday and public holidays
#Service Hours: Monday to Friday 09:00 - 17:30, except public holidays
Mailing address
(For submission of Policy Service Forms, Claims Forms and Life Insurance Premium by cheque)
P.O. Box No. 28058, Gloucester Road Post Office, Hong Kong
Customer Service Centres
(Service Hours: Monday to Friday 09:00 - 18:00, Saturday and Sunday 09:00 - 15:00)
8/F, Prudential Tower, The Gateway, Harbour City, 21 Canton Road, Tsim Sha Tsui, Kowloon, Hong Kong
(Tsim Sha Tsui MTR Station Exit A1 / East Tsim Sha Tsui MTR Station Exit L5)
28/F, Tower 1, Millennium City 1, 388 Kwun Tong Road, Kwun Tong, Kowloon, Hong Kong#
(Ngau Tau Kok MTR Station Exit A)
12/F, Lee Garden Two, 28 Yun Ping Road, Causeway Bay, Hong Kong
(Causeway Bay MTR Station Exit F1)
#Service Hours: Monday to Friday 09:00 - 18:00, Saturday 09:00 - 15:00, closed on Sunday and public holiday
Prudential General Insurance Hong Kong Limited
(Service Hours: Monday to Friday: 09:00 – 12:30 and 13:45 - 17:30, except Saturday, Sunday and public holidays)
Tel: +852 3656 8362
Fax: +852 2164 8445
Prudential Hong Kong Limited
Medical Department - Health Assessment and VIP Centre
(Service Hours: Monday to Friday 08:30 - 18:00 / Saturday 09:00 - 13:00, except public holidays)
Tel: +852 3413 6133
Fax: +852 2890 6993
Tel: +852 3413 6133
Fax: +852 2641 1009
Customer Complaints
We understand that sometimes you may have feedback regarding our products or services, please let us know the details by sending us an email, fax or post.
Customer Service Department
P.O. Box No. 28058, Gloucester Road Post Office, Hong Kong
Fax: +852 2977 1233
Media Relations Contacts
Corporate Communications Department
Automatic Telephone Enquiry Menu
Please click here fore more details.