Worldwide emergency assistance service for Individual Life Insurance

We understand it would be distressing if you or your loved one suffered from serious injury or sudden illness when travelling overseas. Therefore, we offer Worldwide Emergency Assistance Services to all the life assureds covered under our applicable insurance plans as shown below. This valued-added services package provides:

  • Emergency medical evacuation / repatriation
  • Repatriation of mortal remains
  • Compassionate visits
  • Return of dependent child(ren)
  • Travel Information


All services are subject to the services terms specified in the service leaflet. In case you need help during your trip or in emergency and would like to seek help immediately, you may contact our provider directly according to the following table.


Applicable insurance plans Provider's name Contact number
PRUmyhealth prestige medical plan Assistance Alliance International (HK) Ltd (AAI) (852) 2281 1195
PRUHealth CoreChoice Medical Plan
PRUHealth FlexiChoice Medical Plan
PRUhealth medical plus
PRUhealth secure top-up plan
PRUmed better care plan
PRUmed care plan
PRUmed health care plan
PRUmed lifelong care plan
PRUmedisave account
PRUparent medical care plan
Accident Death and Dismemberment
Personal Accident Benefit
PRUmyprotection 10-pay accident plan
Refundable Hospital Cash Plan
Inter Partner Assistance Hong Kong Limited (I.P.A.) (852) 2862 0123