Easy to connect your Macau policy online

24/7 access to your policy anytime, anywhere

PRUServices (Macau) features

Secure login

We provide a secure environment to manage your policy because your online security matters

24/7 access to your policy

View your policy details coverage

Easy review your policy document

View all policy letters, statements, payment receipts and claims records of the past 3 years in a single platform

Your online self-service portal

PRUServices (Macau) gives you the flexibility to do more. Discover their functions and features.

Explore policy details

View basic policy information

View coverage details

View life assured and beneficiary(ies)

View contact and payment information

Past 3 years policy documents

Policy endorsement & letters

Regular statements

Premium notice & payment receipts

Claims records

Login to
PRUServices (Macau) Now

You may also login PRUServices (Macau) by scanning the QR code.

Frequently asked questions

Do I have to pay for PRUServices (Macau)?

No, this service is available to you, completely free of charge.

How do I register for PRUServices (Macau)?

Open PRUServices (Macau), select your preferred registration method (Macau mobile number or email) and follow the instructions.

If you’re registering with your Macau mobile number or email address, PRUServices will send a One-Time Password (OTP) to the mobile number or email address provided. Please input the OTP to complete your registration.

Please note that the registered mobile number and email address cannot be changed.

I forgot my PRUServices (Macau) password. What should I do?

If you registered with your mobile number

Select “Sign in with mobile” and enter your registered mobile number on the Homepage; in the enter password page, tap “Forgot Password” and enter your mobile number again to receive a 6-digit verification code via SMS (please note this verification code is not a password). Input the 6-digit verification code, then you are required to set your new password.

If you registered with your email address

Select “Sign in with email” and enter your registered email address; in the enter password page on the Homepage; tap “Forgot Password” and enter your email address again to receive a 6-digit verification code via email (please note this verification code is not a password). Input the 6-digit verification code, then you are required to set your new password.

If the problem persists, please email us at service_mac@prudential.com.hk.

How do I change my PRUServices (Macau) password?

Go to Account > Reset password.

Can I manage my policies on PRUServices (Macau)?

You may view policy information, benefits and agent details on PRUServices (Macau). We will continue to enhance the webpage with more functions. Please stay tuned for updates.

How do I manage my policies on PRUServices (Macau)?

Select “Link Policy” and enter the policy number.
Receive an OTP via SMS to the mobile number registered in the policy and enter this OTP to link your policy.