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Worldwide emergency assistance services

Get immediate help for any serious injury and illness sustained while travelling overseas (applicable to life insurance)
Worldwide emergency assistance services

What help we can offer

We understand it would be distressing if you or your loved one suffered from serious injury or sudden illness when travelling overseas. Therefore, we offer Worldwide Emergency Assistance Services to all the life assureds covered under our applicable insurance plans as shown below.

  • Emergency medical evacuation / repatriation

  • Repatriation of mortal remains

  • Compassionate visits

  • Return of dependent child(ren)

  • Travel information


All services are subject to the services terms specified in the service leaflet. In case you need help during your trip or in emergency and would like to seek help immediately, you may contact our provider below.


Applicable insurance plans

Provider’s name

Contact number

  • PRUhealth medical plus

  • PRUmed lifelong care plan

Europ Assistance Hong Kong Limited (EAHK)

(852) 2862 0123

(853) 8293 0833