Policy & Payment

Connect to your policy details online

We offer 24/7 access to your policy, making it easy and convenient to manage your policy your way

myPrudential features

Secure login

Your online security matters to us. We provide a secured environment for you to view and manage your policy details

Policy change request

Maintain your policy change request in an easy way

eStatements, eAdvice & Letter

Go green and switch to paperless eStatements and ePolicy contracts

eClaims

Submit your claims anytime, anywhere and check for status updates whenever you want

How to log in to myPrudential

Don’t have an account?

For policyowners who have not registered / activated your myPrudential account

Existing myPrudential users

Simply login to experience the online services at your fingertips

Your online self-service portal

myPrudential gives you the flexibility to do more. Discover our functions and features.

Explore policy details

View coverage details and policy value
View ePolicy contract
View eStatements, eAdvice & letter

Make changes to your policy

Update contact information
Change payment method, payment frequency and set up autopay
Change dividend allocation
Change dividend payout option
Change benefit protection option
Appoint beneficiary

Make a Claim and view status

Submit claims
View claim records

Keep track of your wealth

Switch existing investment choice
Change premium allocation
Set up target price alerts

Manage policy services

Make a payment
Confirm receipt of policy contract
Apply for a policy loan

Earn ePoints and gain rewards

Use our online services and earn ePoints, which can be redeemed for rewards like eCoupons etc

Frequently asked questions

What would I know about my eStatements, eAdvice & Letter?

What can I see in my eStatements, eAdvice & Letter?

You can view the following statements and receipts for your life insurance plan under this function (if applicable):

Anniversary statement
Fund trading advice
Premium notice, premium reminder notice & premium overdue notice
Official receipt
Change request letter

What are the key features for eStatements, eAdvice & Letter?

The features allow you to view your life insurance policy statements 24/7 via your myPrudential account. It is just the same as the paper statements but in electronic format. eStatements can be retained and viewed for up to 3 years from the statement issue date.

Do I have to pay for eStatements, eAdvice & Letter?

No, this service is available to you, completely free of charge.

How do I know if my latest eStatements and eAdvice are available?

When a new eStatement or eAdvice is available for viewing on your myPrudential account, you'll receive an email from us ( e+Alert@prudential.com.hk) at your designated email address. You can also setup the subject line as you like to remind yourself.

If your eStatements and eAdvice are kept unread for more than 14 days, a reminder email will be sent to your latest designated email address.

Can I cancel eStatement and eAdvice?

We strongly advise our customers to adopt eStatements and eAdvice. Compared to traditional mailing methods and paper statements, eStatements can be viewed online in real time. It's more reliable, faster and more convenient. Should you require paper statements, please contact your financial consultant.

How do I check my transactions and Change Request history online?

Simply Login myPrudential. You can easily view your policy details and various policy records.