Policy change request
eStatements, eAdvice & Letter
How to log in to myPrudential
Your online self-service portal
myPrudential gives you the flexibility to do more. Discover our functions and features.
Explore policy details
Make changes to your policy
Make a Claim and view status
Keep track of your wealth
Manage policy services
Frequently asked questions
What would I know about my eStatements, eAdvice & Letter?
What can I see in my eStatements, eAdvice & Letter?
You can view the following statements and receipts for your life insurance plan under this function (if applicable):
Fund trading advice
Premium notice, premium reminder notice & premium overdue notice
Change request letter
What are the key features for eStatements, eAdvice & Letter?
The features allow you to view your life insurance policy statements 24/7 via your myPrudential account. It is just the same as the paper statements but in electronic format. eStatements can be retained and viewed for up to 3 years from the statement issue date.
Do I have to pay for eStatements, eAdvice & Letter?
No, this service is available to you, completely free of charge.
How do I know if my latest eStatements and eAdvice are available?
When a new eStatement or eAdvice is available for viewing on your myPrudential account, you'll receive an email from us ( e+Alert@prudential.com.hk) at your designated email address. You can also setup the subject line as you like to remind yourself.
Can I cancel eStatement and eAdvice?
We strongly advise our customers to adopt eStatements and eAdvice. Compared to traditional mailing methods and paper statements, eStatements can be viewed online in real time. It's more reliable, faster and more convenient. Should you require paper statements, please contact your financial consultant.
How do I check my transactions and Change Request history online?
Simply Login myPrudential. You can easily view your policy details and various policy records.
I want to know more about life claims and premium payment for life insurance
How to download PRUmobile app?
PRUmobile app is available for download on App Store / Google Play.
If you are unable to access Google Play, please click here to download the app directly.
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How can I register autopay for my policies？
Bank Account Autopay
Here’s how to setup bank account autopay authorization:
- Apply on myPrudential, or
- Contact your financial consultant, or
- Download, complete and submit the direct debit authorization form
The signature on the "Direct Debit Authorization Form" should match with your specimen signature in our records. Please send the form to us by mail to set up autopay.
Credit Card Autopay
Effective from 1 May 2020, new credit card autopay authorization by using VISA/ MasterCard (including change of credit card number for existing autopay authorization) is not accepted. For details, please contact your financial consultant.