What information is in eStatements, eAdvices & Letters?

You can view the following statements and receipts (where applicable) for your life insurance plan:

• Anniversary statements

• Fund trading advices

• Premium notices, premium reminder notices and premium overdue notices

• Official receipts

• Change request letters

   

What are the key features of eStatements, eAdvices & Letters?

You can view your life insurance policy statements 24/7 via your myPrudential account. These are the same as paper statements, but in digital format. eStatements can be retained and viewed for up to 3 years from the statement issue date.

Do I have to pay for eStatements, eAdvices & Letters?

No, this service is available to you, completely free of charge.

How do I know when my latest eStatements and eAdvices are available?

You'll receive an email from us ( e+Alert@prudential.com.hk) at your designated email address when a new eStatement or eAdvice is available for viewing on your myPrudential account. You can also change the subject line to remind yourself.

Can I cancel eStatements and eAdvices?

We strongly advise our customers to adopt eStatements and eAdvices. Compared to traditional paper statements and mailing methods, eStatements are more reliable, faster and more convenient and can be viewed online in real time. Should you require paper statements, please contact your financial consultant.

Simply log in to myPrudential. You can easily view your policy details and various policy records.

Register now if you don't have an account.

Please click here to find out more about life claims.

Please click here to find out more about premium payment for life insurance.

Bank Account Autopay

Here’s how to setup bank account autopay authorization:

• Apply on myPrudential, or
• Contact your financial consultant, or
• Download, complete and submit the direct debit authorization form
  • Bank Account Direct Debit Authorization Form (Only applicable to HKD Account set up in Hong Kong)
  • RMB Direct Debit Authorization Form (Only applicable to RMB policy and RMB Account set up in Hong Kong)

The signature on the "Direct Debit Authorization Form" should match your specimen signature in our records. Please send the form to us by mail to set up autopay.

Credit Card Autopay

From 1 May 2020, new autopay authorizations using VISA/ MasterCard credit cards(including change of credit card number for existing autopay authorizations) will not be accepted. For details, please contact your financial consultant.

Please fill in and submit the Application for Change section in the Policy Form (along with the health questionnaire).

A late fee will be charged if there is a lapse in coverage of more than three months. We require direct debit authorization through a bank account or credit card, in case coverage was cancelled/stopped.

We may require a medical examination to be performed at your expense or other medical evidence. Please contact your financial consultant for details.

The PRUmobile app is available for download on the App Store / Google Play.

If you are unable to access Google Play, you may visit https://www.prudential.com.hk/prumobileAPK in a browser to download the app.

Apple, the Apple logo, and iPhone are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc., registered in the U.S. and other countries. Google Play and the Google Play logo are trademarks of Google LLC.

Browsers:

• Chrome 66 or above

• Edge

• Safari 10.14 or above (MacOS)

Mobile device systems:

• iOS 12 or above

• Android OS 10 or above

Please email your account removal request to our life insurance Customer Service at service@prudential.com.hk by stating your myPrudential username, policyowner name, and contact mobile number in the email for our follow-up.