Policy & Payment

Connect to your policy details online

We offer 24/7 access to your policy, making it easy and convenient to manage your policy your way

myPrudential features

Secure login

Your online security matters to us. We provide a secured environment for you to view and manage your policy details

Policy change request

Maintain your policy change request in an easy way

eStatements, eAdvice & Letter

Go green and switch to paperless eStatements and ePolicy contracts

eClaims

Submit your claims anytime, anywhere and check for status updates whenever you want

How to log in to myPrudential

Don’t have an account?

For policyowners who have not registered / activated your myPrudential account

Existing myPrudential users

Simply login to experience the online services at your fingertips

Your online self-service portal

myPrudential gives you the flexibility to do more. Discover our functions and features.

Explore policy details

View coverage details and policy value
View ePolicy contract
View eStatements, eAdvice & letter

Make changes to your policy

Update the address and residential phone number for your life insurance policy
Change the payment method for your life insurance policy
Change the payment frequency and set up autopay for your life insurance policy
Change dividend allocation
Change dividend payout option
Change benefit protection option
Appoint beneficiary

Make a Claim and view status

Submit claims
View claim records

Keep track of your wealth

Switch existing investment choice
Change premium allocation
Set up target price alerts

Manage policy services

Make a payment
Confirm receipt of policy contract
Apply for a policy loan

Video tutorials of making changes to your policy

How to update address and residential phone number of life policy

How to change the payment mode of life policy

How to change the payment method of life policy

Earn ePoints and gain rewards

Use our online services and earn ePoints, which can be redeemed for rewards like eCoupons etc

How to redeem eCoupon

How to use eCoupon

Frequently asked questions

What would I know about my eStatements, eAdvice & Letter?

What can I see in my eStatements, eAdvice & Letter?

You can view the following statements and receipts for your life insurance plan under this function (if applicable):

Anniversary statement
Fund trading advice
Premium notice, premium reminder notice & premium overdue notice
Official receipt
Change request letter

What are the key features for eStatements, eAdvice & Letter?

The features allow you to view your life insurance policy statements 24/7 via your myPrudential account. It is just the same as the paper statements but in electronic format. eStatements can be retained and viewed for up to 3 years from the statement issue date.

Do I have to pay for eStatements, eAdvice & Letter?

No, this service is available to you, completely free of charge.

How do I know if my latest eStatements and eAdvice are available?

When a new eStatement or eAdvice is available for viewing on your myPrudential account, you'll receive an email from us ( e+Alert@prudential.com.hk) at your designated email address. You can also setup the subject line as you like to remind yourself.

Can I cancel eStatement and eAdvice?

We strongly advise our customers to adopt eStatements and eAdvice. Compared to traditional mailing methods and paper statements, eStatements can be viewed online in real time. It's more reliable, faster and more convenient. Should you require paper statements, please contact your financial consultant.

How do I check my transactions and Change Request history online?

Simply Login myPrudential. You can easily view your policy details and various policy records.

I want to know more about life claims and premium payment for life insurance

Please click here to find out more about life claims.

Please click here to find out more about premium payment for life insurnace.

How to download PRUmobile app?

PRUmobile app is available for download on App Store / Google Play.

QR for download PRUmobile on the App Store

QR for download PRUmobile on Google Play

If you are unable to access Google Play, please click here to download the app directly.

Apple, the Apple logo, and iPhone are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc., registered in the U.S. and other countries. Google Play and the Google Play logo are trademarks of Google LLC.

What’s the minimum browser or operating system requirement for accessing myPrudential and PRUmobile app?

Browsers:

Chrome 66 or above
Edge
Safari 10.14 or above (MacOS)

Mobile device systems:

iOS 12 or above
Android OS 7 or above

How can I register autopay for my policies？

Bank Account Autopay

Here’s how to setup bank account autopay authorization:

Apply on myPrudential, or
Contact your financial consultant, or
Download, complete and submit the direct debit authorization form
- Bank Account Direct Debit Authorization Form (Only applicable to HKD Account set up in Hong Kong)
- RMB Direct Debit Authorization Form (Only applicable to RMB policy and RMB Account set up in Hong Kong)

The signature on the "Direct Debit Authorization Form" should match with your specimen signature in our records. Please send the form to us by mail to set up autopay.

Credit Card Autopay

Effective from 1 May 2020, new credit card autopay authorization by using VISA/ MasterCard (including change of credit card number for existing autopay authorization) is not accepted. For details, please contact your financial consultant.