Your Digital Assistant Ready 24/7

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    Latest policy info at your fingertips

    View your latest eStatements, eAdvices and letters all in one place.

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    Speedy claims, full transparency

    Submit claims easily and track your status.

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    Premium payment anytime, anywhere

    Experience our industry-first* 1-Click FPS Payment, or easily set up AutoPay for added peace of mind.

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    Update your information with ease

    Easily update your contact details, beneficiaries, payment settings and more, keeping your protection up to date.

*As of 28 May 2026, based on a comparative study and analysis conducted by NuanceTree on the publicly available mobile applications of major life insurers in Hong Kong, Prudential is the first insurer to offer a one-click FPS payment function via a mobile application. NuanceTree is an independent market research agency based in Hong Kong.

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Download myPrudential on the App Store
Download myPrudential on the Google Play
Download Android APK

Activate myPru App in 4 steps

Note for step 3: Policy number is also required for General Insurance and Enterprise Solutions.

Discover useful features on myPru App!

*The video is in Traditional Chinese

How to register myPrudential

Step 1: Select "Register New Account“

Open the app and select "Register New Account“

Step 2: Select "Continue with HKID / Passport"

Select "Continue with ID / Passport" for verification.

Step 3: Receive a One-Time passcode (OTP)

Select your registered mobile number or email address to receive a One-Time passcode (OTP).

Friendly Reminder: If you are outside Hong Kong, we recommend choosing email to receive your OTP to ensure successful delivery.

Step 4: One-Time passcode verification

Enter the One-Time passcode (OTP). 

Step 5: Set up login credentials

Set up your login credentials.

Step 6: Complete registration

Once your account has been successfully registered, simply log in to myPrudential.

Step 1: Select "Register New Account“

Open the app and select "Register New Account“

Step 2: Select "Continue with iAM Smart"

Select "Continue with iAM Smart" for verification. 

Step 3: Redirect to iAM Smart

The system will redirect to the iAM Smart app.

Step 4: Authorize iAM Smart

Authorize iAM Smart to share your personal information with myPrudential.

Step 5: Redirect to myPrudential

The system will redirect back to myPrudential, where your personal information will be automatically filled in by iAM Smart

Step 6：Complete registration

Once your account has been successfully linked and registered, simply log in to myPrudential.

Step 1: Select "Register New Account“

Open the app and select "Register New Account”.

Step 2: Select “Corporate Customer - Life"

Select “Corporate Customer - Life" and input CI / BR Number.

Step 3: Receive a One-Time passcode (OTP)

Select your registered mobile number or email address to receive a One-Time passcode (OTP).

Friendly Reminder: If you are outside Hong Kong, we recommend choosing email to receive your OTP to ensure successful delivery. 

Step 4: One-Time passcode verification

Enter the One-Time passcode (OTP). 

Step 5: Set up login credentials

Set up your login credentials

Step 6: Complete registration

Once your account has been successfully registered, simply log in to myPrudential.

Step 1: Select "Register New Account“

Open the app and select "Register New Account”.

Step 2: Select “General Insurance"

Select “General Insurance” .

Step 3: Enter the 12-digit General Insurance Policy Number and personal information

Enter the 12-digit General Insurance Policy Number, policyowner / insured’s date of birth, select identity type (HKID or passport) and enter the document number.

Step 4: One-Time passcode verification

Enter a 6-digit one-time SMS One-Time passcode.

Step 5: Set up login credentials

Set up your login credentials

Step 6: Enter a 6-digit One-Time passcode via email

Enter the One-Time passcode (OTP) via your registered email address.

Step 7: Complete registration

Once your account has been successfully registered, simply log in to myPrudential.

Frequently asked questions

myPrudential lets you view and manage your policies, pay premiums, update your information and submit claims anytime, anywhere. Straight-through processing (STP) is also available for selected services, helping speed up processing and reduce manual handling. For more complex protection needs, you can contact your financial consultant for assistance.

Both allow you to manage your policies easily anytime, while the myPru App also offers convenient login options such as mobile biometric authentication and lets you receive important notifications.

Yes, myPru App offers the “iAM Smart” login. Once you have bound “iAM Smart” to your account, you can log in to the myPru App directly with “iAM Smart”, without entering your username and password every time.

myPrudential offers an industry-first* one-click FPS payment experience, making it more convenient for customers to pay premiums via FPS with fewer payment steps.

* As of 28 May 2026, according to a comparative study and analysis conducted by NuanceTree based on publicly available mobile applications of major life insurance companies in Hong Kong, Prudential is the first company to offer a one-click FPS payment function on its mobile application. NuanceTree is an independent market research agency headquartered in Hong Kong.

  • Enable push notifications for the myPru App in your mobile settings

  • Make sure your registered mobile number and email address are up to date (click here to learn how to update your contact information)

  • Opt in to receive marketing communications, so you do not miss notifications for customer privileges, activities and promotional offers

What information is in eStatements, eAdvices & Letters?

You can view the following statements and receipts (where applicable) for your life insurance plan:

  • Anniversary statements

  • Fund trading advices*

  • Premium notices, premium reminder notices and premium overdue notices

  • Change request letters

* This myPrudential service is currently not applicable to Macau policies. 

What are the key features of eStatements, eAdvices & Letters?

You can view your life insurance policy statements 24/7 via your myPrudential account. These are the same as paper statements, but in digital format. eStatements can be retained and viewed for up to 3 years from the statement issue date.

Do I have to pay for eStatements, eAdvices & Letters?

No, this service is available to you, completely free of charge.

How do I know when my latest eStatements and eAdvices are available?

You'll receive an email from us ( notification.hkg@prudential.com.hk) at your designated email address when a new eStatement or eAdvice is available for viewing on your myPrudential account.

Can I cancel eStatements and eAdvices?

We strongly advise our customers to adopt eStatements and eAdvices. Compared to traditional paper statements and mailing methods, eStatements are more reliable, faster and more convenient and can be viewed online in real time. Should you require paper statements, please contact your financial consultant. Macau policyholders will receive printed notices. The option to receive electronic statements and e‑notifications only is currently not supported. Customers can also view the electronic versions via myPrudential.

Simply log in to myPrudential. You can easily view your policy details and various policy records.

Register now if you don't have an account .

Please click here (HK) or here (Macau) to find out more about life claims.

Please click here (policies issued in Hong Kong) or here (policies issued in Macau) to find out more about premium payment for life insurance.

Policies issued in Hong Kong

You can set up your autopay via myPrudential mobile app or online portal, follow the in-page instructions to complete the set up.

Policies issued in Macau

Here’s how to setup bank account autopay authorization:

The signature on the "Direct Debit Authorization Form" should match your specimen signature in our records. Please send the form to us by mail to set up autopay.

Browsers:

  • Chrome 66 or above

  • Edge

  • Safari 10.14 or above (MacOS)

Mobile device systems:

  • iOS 12 or above

  • Android OS 10 or above

Please email your account removal request to our life insurance Customer Service at service@prudential.com.hk by stating your myPrudential username, policyowner name, and contact mobile number in the email for our follow-up.