Policy change request
eStatements, eAdvice & Letter
How to log in to myPrudential
Your online self-service portal
myPrudential gives you the flexibility to do more. Discover our functions and features.
Explore policy details
Make changes to your policy
Make a Claim and view status
Keep track of your wealth
Manage policy services
Earn ePoints and gain rewards
Frequently asked questions
What would I know about my eStatements, eAdvice & Letter?
What can I see in my eStatements, eAdvice & Letter?
You can view the following statements and receipts for your life insurance plan under this function (if applicable):
Fund trading advice
Premium notice, premium reminder notice & premium overdue notice
Change request letter
What are the key features for eStatements, eAdvice & Letter?
The features allow you to view your life insurance policy statements 24/7 via your myPrudential account. It is just the same as the paper statements but in electronic format. eStatements can be retained and viewed for up to 3 years from the statement issue date.
Do I have to pay for eStatements, eAdvice & Letter?
No, this service is available to you, completely free of charge.
How do I know if my latest eStatements and eAdvice are available?
When a new eStatement or eAdvice is available for viewing on your myPrudential account, you'll receive an email from us ( e+Alert@prudential.com.hk) at your designated email address. You can also setup the subject line as you like to remind yourself.
If your eStatements and eAdvice are kept unread for more than 14 days, a reminder email will be sent to your latest designated email address.
Can I cancel eStatement and eAdvice?
We strongly advise our customers to adopt eStatements and eAdvice. Compared to traditional mailing methods and paper statements, eStatements can be viewed online in real time. It's more reliable, faster and more convenient. Should you require paper statements, please contact your financial consultant.
How do I check my transactions and Change Request history online?
Simply Login myPrudential. You can easily view your policy details and various policy records.