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Policy & Payment

Connect to your policy online

We offer 24/7 access to your policy, for easy management anytime, anywhere
Connect to your policy details online

Your online self-service portal

Explore policy details
  • View coverage details and policy value

  • View ePolicy contract

  • View eStatements, eAdvices & Letters

Make changes to your policy
  • Update address and residential phone number (Demo)

  • Change payment mode (yearly/ half-yearly/ quarterly/ monthly payment) (Demo)

  • Change payment method (direct billing/ autopay) (Demo)

  • Set up autopay (Demo)

  • Change dividend allocation

  • Change dividend payout option

  • Change benefit protection option

  • Appoint beneficiary (Demo)

Manage policy services
  • Make payment

  • Confirm receipt of policy contract

  • Apply for policy loan (Demo)

Make a claim and view status
  • Submit claims

  • View claim records

  • View / download e-medical card

Keep track of your wealth
  • Switch existing investment choice (Demo)

  • Change premium allocation (Demo)

  • Set up target price alerts

How to log in to online platforms

Earn ePoints and gain rewards

Earn ePoints and enjoy rewards

Use our online services and earn ePoints, which you can redeem for rewards like eCoupons and more.

How to redeem eCoupons

How to use eCoupons

Frequently asked questions

I want to know more about eStatements, eAdvices & Letters
What information is in eStatements, eAdvices & Letters?

You can view the following statements and receipts (where applicable) for your life insurance plan:

  • Anniversary statements

  • Fund trading advices

  • Premium notices, premium reminder notices and premium overdue notices

  • Official receipts

  • Change request letters


What are the key features of eStatements, eAdvices & Letters?

You can view your life insurance policy statements 24/7 via your myPrudential account. These are the same as paper statements, but in digital format. eStatements can be retained and viewed for up to 3 years from the statement issue date.

Do I have to pay for eStatements, eAdvices & Letters?

No, this service is available to you, completely free of charge.

How do I know when my latest eStatements and eAdvices are available?

You'll receive an email from us ( at your designated email address when a new eStatement or eAdvice is available for viewing on your myPrudential account. You can also change the subject line to remind yourself.

Can I cancel eStatements and eAdvices?

We strongly advise our customers to adopt eStatements and eAdvices. Compared to traditional paper statements and mailing methods, eStatements are more reliable, faster and more convenient and can be viewed online in real time. Should you require paper statements, please contact your financial consultant.

How do I check my transactions and Change Request history online?

Simply log in to myPrudential. You can easily view your policy details and various policy records.

Register now if you don't have an account.

I want to know more about life claims and premium payment for life insurance

Please click here to find out more about life claims.

Please click here to find out more about premium payment for life insurance.

How do I register for autopay on my policies?
Bank Account Autopay

Here’s how to setup bank account autopay authorization:

The signature on the "Direct Debit Authorization Form" should match your specimen signature in our records. Please send the form to us by mail to set up autopay.

Credit Card Autopay

From 1 May 2020, new autopay authorizations using VISA/ MasterCard credit cards(including change of credit card number for existing autopay authorizations) will not be accepted. For details, please contact your financial consultant.

How do I apply for a policy revival?

Please fill in and submit the Application for Change section in the Policy Form (along with the health questionnaire).

A late fee will be charged if there is a lapse in coverage of more than three months. We require direct debit authorization through a bank account or credit card, in case coverage was cancelled/stopped.

We may require a medical examination to be performed at your expense or other medical evidence. Please contact your financial consultant for details.

How do I download the myPru mobile app?  

The myPru mobile app is available for download on the App Store / Google Play.

Download PRUmobile on the App Store

QR for download PRUmobile on the App Store

Download PRUmobile on Google Play

QR for download PRUmobile on Google Play

If you are unable to access Google Play, you may visit in a browser to download the app.

Apple, the Apple logo, and iPhone are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc., registered in the U.S. and other countries. Google Play and the Google Play logo are trademarks of Google LLC.

What are the minimum browser or operating system requirements for accessing myPrudential and the myPru mobile app?


  • Chrome 66 or above

  • Edge

  • Safari 10.14 or above (MacOS)


Mobile device systems:

  • iOS 12 or above

  • Android OS 10 or above

How can I delete my myPrudential account?

Please email your account removal request to our life insurance Customer Service at by stating your myPrudential username, policyowner name, and contact mobile number in the email for our follow-up.