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Medical Green Channel

Get priority booking for outpatient and / or hospitalisation appointment at Medical Green Channel’s selected hospitals in Mainland China.
Medical Green Channel

What is Medical Green Channel?

If you were to fall sick and need medical services in Mainland China (including outpatient and / or hospitalisation), the following questions may run through your mind:

  • How do I make an appointment for medical services quickly?

  • Is there a suitable hospital for me?


Medical Green Channel is a one-stop booking service for medical appointment provided by Advance Medical, our partner provider, which allows you to receive treatment more quickly by saving you from long waiting times and clumsy booking procedures.

* The case manager will not provide any medical advice

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Is Medical Green Channel available to me?

Medical Green Channel is available to life assured after expiry of the cooling-off period of any of Prudential’s designated medical plans below:

  • PRUhealth medical plus

  • PRUmyhealth prestige medical plan

What medical conditions are excluded?
  • Acute medical conditions

  • Accidents

  • Conditions requiring emergency or immediate medical assistance

Looking for more information or would like to activate the service?

Medical Green Channel service hotline (24-hour, 365-day service)

  • Hong Kong SAR: (852) 8229 2880

    (You may be required to pay the IDD / international roaming service fee to the telecommunications service provider if you call from outside Hong Kong SAR)

  • Mainland China: 400 920 6012

    (Toll-free number)


Online enrolment portal


Terms and Conditions
  • Medical Green Channel is subject to the terms and conditions of the relevant service provider.

  • Medical Green Channel assists with outpatient and / or hospitalisation appointment bookings at selected hospitals in Mainland China. The life assured is responsible for all registration fees, diagnosis / treatment fees, examination fees, prescription fees, hospitalisation fees, and all administration fees and medical expenses incurred on the relevant outpatient and/or hospitalisation services at the relevant hospital. The amount of medical expenses the life assured can claim is subject to the terms and conditions, and the benefit limit of the life assured’s medical insurance plan.

  • Medical Green Channel is not suitable for a life assured who has an acute medical condition, has been involved in an accident, or has conditions requiring emergency or immediate medical assistance.

  • Medical Green Channel’s case managers and escort staff are appointed by Advance Medical.

  • Medical Green Channel is provided by Advance Medical, which is an independent third-party service provider designated by Prudential Hong Kong Limited (“Prudential”). Prudential maintains sole discretion to change the scope of the services offered by Medical Green Channel (including the list of Medical Green Channel hospitals) and the service provider from time to time, without advance notice. Prudential may also cease and/or suspend Medical Green Channel services at its sole discretion.

  • Prudential is not the service provider or the agent of Medical Green Channel. Prudential makes no representation, warranty or undertaking as to the quality and availability of the services and shall not accept any responsibility or liability for the services provided by the service provider(s). Under no circumstances shall Prudential be responsible or liable for the acts or omissions or services of the service provider.