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One-stop telemedicine service

Telemedicine Service

Experience one-stop telemedicine in the comfort of your home with speedy medication delivery
Download Pulse app now


Busy at work and don’t have time to visit the clinic? Worried about getting infected at the clinic during the pandemic?

You can now enjoy a one-stop telemedicine offered by Mydoc comfortably at home via our enhanced Pulse app and medication will be delivered to your home.

Service Highlights


  • HK$2001 consultation fee including 3-day basic medication

  • Medication delivered to your home within 4 hours after consultation

  • Video consultation2 with a registered general practitioner through Pulse to avoid cross infection at clinics

  • Electronic receipt, medical certificate, prescription and referral letter available for download on Pulse anytime, anywhere


  1. Medication delivery HK$50-80 (subject to location) and extra medication (if any) will be charged on top

  2. Service hours: 9:00am to 7:00pm from Monday to Friday (last submission time of consultation request: 6:30pm); 9:00am to 1:00pm on Saturday (last submission time of consultation request: 12:30pm); excluding public holidays

Simple steps for telemedicine and medication delivery

Step 1

telemedicines screen 1


Select "Consult Doctor" banner on "Health" page in Pulse


Step 2

telemedicines screen 2


Share your symptoms and medical details. An appointment will be scheduled within 30 minutes upon payment.

Step 3

telemedicines screen 3


You will receive a notification to start the consultation when it’s time. Medication will be delivered to your home within 4 hours.


Step 4

telemedicines screen 4


Select “My Health Records” on “Health” page to download related electronic documents


Download Pulse now to experience the Telemedicine service!

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Please refer to related disclaimer / important notes in Pulse App