Beware of Email Scam: Prudential wishes to alert the public to a fraudulent email currently in circulation that falsely claims to be sent by Prudential. The email typically states that an “annual subscription fee recalculation has been completed” and urges recipients to choose a credit card within 24 hours to receive payment, warning that the amount will otherwise become invalid. The message prompts recipients to click on a link and provide credit card information.

The fraudulent email has been observed using the following domain:

• xxx@shared1.ccsend.[com]

Prudential would like to clarify that we do not request customers to provide credit card details or other sensitive personal information via email or embedded links, nor do we impose time‑limited payment instructions in this manner.

Members of the public are strongly advised not to click on any links, not to provide any personal or financial information, and to delete the email immediately.

If you are uncertain whether a communication is genuinely from Prudential, please contact us through our official customer service channels listed on our website.