FAQ > e+Purchase : General

Is it safe to buy insurance online?

All online transactions are safe and secure at Prudential's website. Please refer to our Security Policy for details.

If I have not received any confirmation email or policy through mail, how can I know whether my policy is effective or not ?

Once you see your transaction number and policy number which will be generated right after your credit card payment is confirmed, your policy will become effective immediately. You can check your purchase from our web site if you are our website member, or contact us/your financial consultant to verify the details.

Can I cancel my policy and ask for premium refund ?

Once the transaction is completed and premium is collected from your credit card account, no refund of premium is allowed.