FAQ > Online Security Measures

Is online transaction secure at Prudential's website?

Prudential is committed to provide a secure online environment for our customers. We adopt state-of-the-art Secure Site Services from VERISIGN, a renowned provider of security services for electronic commerce and communication, to enhance the security of your online transactions at our website.

What is VERISIGN Secure Site Services?

Through the use of VERISIGN Secure Site Services:

  1. You can authenticate or verify this website so that you can be assured that this website belongs to Prudential; and
  2. You can communicate with Prudential via Secure Socket Layer (SSL) encryption technology so that your privacy will be protected.

What is 128-bit SSL encryption?

Our website protects data over the Internet by using 128-bit SSL encryption. 128-bit encryption offers one of the highest level of protection possible for all Internet communications, including payment by credit card and other financial transactions. It is now the industry standard protection method used by most recognised online banks and institutions around the world.

What does the "lock" icon at the bottom right hand corner of my Internet Browser represent?

While you are surfing our website, there will be a "lock" icon at the bottom right hand corner of your Internet Browser, inside the status bar. This icon indicates that your online transactions are protected by this encryption technology.

How are my personal information and policy records being protected?

Your personal information and policy records are being protected. To gain access to your personal information in this website requires presentation of correct combination of your Login ID and Password.

To protect my personal information, what are my responsibilities?

To avoid unauthorised access to your personal information, you play an important role to ensure that your Login ID and Password are kept confidential.


When choosing your Login ID and Password, ensure that they are unlikely to be known by others. We recommend that you should log out from our website each time after browsing your personal information and regularly change your Password.


You are also responsible to notify us immediately, if you suspect that your Login ID, Password or personal information have been disclosed to unauthorised person.