"Hospital-to-Prudential" Digital Claims Portal



Prudential has taken a stride forward in its digital capabilities with the launch of a hassle-free and paperless hospital claims process. With our brand new "Hospital to Prudential" hospital claims platform, upon admission to designated hospitals, patients simply need to input basic information in the tablets provided, the claim process will commence immediately. After the patient is discharged, the hospital claims documents will be encrypted and submitted electronically by the hospital via the portal to Prudential for processing. This offering streamlines the procedure for both customers and hospital operators.


The "Hospital to Prudential" portal will support a wide range of Prudential’s medical products and hospital cash plans. From 3 July 2018, Prudential's customers can enjoy the convenience of the "Hospital to Prudential" portal at Gleneagles Hong Kong Hospital, a multi-specialty private hospital located at Wong Chuk Hang on Hong Kong Island South. Prudential will continue to explore opportunities with other hospital operators to benefit more customers. In this digital era, customers increasingly demand a convenient, reliable and secure insurance claims experience, the innovation drives the evolution of insurance claims in Hong Kong and responds to customers' evolving needs.


For more information, please see here.