Prudential partners with MyDoc to launch telemedicine services in Hong Kong via Pulse app

 (24 March 2021 – Hong Kong) Prudential Hong Kong Limited (“Prudential”) is making healthcare services more accessible to Hong Kong citizens with the launch of telemedicine services through its Pulse by Prudential health and wellness app (“Pulse”). Partnering with internationally recognised digital healthcare provider MyDoc, users of Pulse can schedule video consultations with a locally licensed doctor, obtain electronic prescriptions and electronic medical certifications, as well as receive delivery of prescribed medicine within four hours^[1] at the comfort of their homes. 

The new service on Pulse comes at a time of intense pressure on Hong Kong’s public health services, as well as a growing appetite among the public for digital health solutions as a result of the COVID-19 pandemic. The Prudential Hong Kong Smart Health COVID-19 Study 2020^[2] also revealed a growing interest to explore telemedicine services, citing appointment booking, virtual queuing and payment (75%), prescribed medicine delivery (69%), follow-up consultation (54%), and online/remote Western Medicine consultation (51%) as the most desired services among Hong Kong citizens.  

 “There is no better time for Prudential to team up with MyDoc and launch telemedicine services in Hong Kong. It allows Prudential to play an even more active role in protecting people’s health while they stay safe at home during the pandemic,” said Benny Tsoi, Chief Operations Officer at Prudential, ”With access to healthcare professionals in just a few clicks, the new telemedicine services offer timely support in helping people prevent, postpone and protect against the onset of diseases. It further underscores our ongoing commitment to making healthcare more affordable and accessible to all.”

Experienced Hong Kong-licensed doctors offer affordable online medical consultation services

MyDoc’s panel of Hong Kong-licensed doctors and pharmacy partners are selected with stringent processes and standards. MyDoc’s current doctors have 12 years clinical experience and are specifically certified for online consultations. In addition to common symptoms such as colds, flus, sinusitis and respiratory tract infections, they have also been trained to assess if an individual is suspected to have COVID-19 in a virtual setting.

The doctor consultation fee is HK$200 and medication delivery fee varies from HK$50 to HK$80 (including up to three days of standard medicine which a general medical practitioner may prescribe and a one-time delivery service). Delivery of medication will be made within four hours of the consultation.

Jonathan Linstow, General Manager for MyDoc Hong Kong, said “It is now more crucial than ever that we provide the Hong Kong public with reliable and timely information to ease any concerns as we continue to reduce the risk of spreading the virus. There is a lot of anxiety and questions revolving around the vaccine. By working with Prudential, we are able to tap into the wider healthcare network, providing the right medical access to the public and supporting the people for the long term.”

In August 2019, Prudential announced its regional partnership with MyDoc to offer consumers value-added health services via their mobile phones. Today, MyDoc’s telemedicine services are available in Singapore, Vietnam and now Hong Kong via Pulse.

Introduced in Hong Kong in March 2020, Pulse is a digital health buddy on-the-go which offers health tips and real-time information for its users. The app has been receiving a positive reception in Hong Kong since its launch, recording over 200,000 downloads within the first 24 hours of release and now has over 650,000 downloads to date.

For more information, please visit https://pruhk.co/telemedicine-en.

Prudential is making healthcare services more accessible to Hong Kong citizens with the launch of telemedicine services through its Pulse app.

[1] This is MyDoc’s record for reference. Actual time will differ depending on individual circumstances.

[2] Prudential Hong Kong Smart Health COVID-19 Study 2020

Disclaimer:

Telemedicine service is provided by third party service provider (“Provider”) via the Pulse platform. Prudential is not the service provider or the agent of the Provider. Customers may arrange consultation appointment for themselves through the Provider’s application. There is a complete freedom of choice for customers in respect of conducting the telemedicine service based on the needs and purpose.  The use of the service available is solely at the customers’ own risk.  Prudential does not recommend, endorse or approve the telemedicine service, any particular medical practitioners, medical advice, diagnosis, treatment and medical certificate and/or medication prescribed or given by those medical practitioners provided by the Provider, nor does it provide any guarantee of their quality or accuracy. Prudential makes no representation, warranty or undertaking as to the quality and availability of the services and shall not accept any responsibility or liability for the service provided by the Provider. Under no circumstance shall Prudential be responsible or liable for the acts or omissions of the Provider.

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About Pulse by Prudential

Pulse by Prudential is an all-in-one digital health app and the first-of-its-kind in the region to offer holistic health management to consumers. Using AI-powered self-help tools and real-time information, the app serves as a 24/7 health and wellness partner to users, helping them prevent, postpone, and protect against the onset of diseases. Pulse is part of Prudential’s region-wide strategy to provide affordable and accessible healthcare to everyone across Asia by leveraging digital technologies and best-in-class partnerships.

Following the regional launch of Pulse in Malaysia in August 2019, Pulse is now available in a total of 11 markets and includes a growing suite of value-add services, such as a symptom checker and health assessment, personal wellness services, and video consultations with certified doctors and specialists.

Since its launch, Pulse has been downloaded for more than 20 million times (as of March 2021) in Asia to date. Pulse is currently available on the Apple/Google Play stores in Cambodia, Hong Kong, Indonesia, Laos, Malaysia, Myanmar, the Philippines, Singapore, Taiwan, Thailand and Vietnam.

For more information, and to download Pulse, log on to www.wedopulse.com .

About Prudential Hong Kong Limited

Prudential has been serving the people of Hong Kong since 1964. Through Prudential Hong Kong Limited and Prudential General Insurance Hong Kong Limited, we provide a range of financial planning services and products including individual life insurance, investment-linked insurance, retirement solutions, health and medical protection, general insurance and employee benefits.

Prudential plc is an Asia-led portfolio of businesses focused on structural growth markets. The business helps people get the most out of life through life and health insurance, and retirement and asset management solutions. Prudential plc has 20 million customers and is listed on stock exchanges in London, Hong Kong, Singapore and New York.

Prudential plc is not affiliated in any manner with Prudential Financial, Inc., a company whose principal place of business is in the United States of America or with the Prudential Assurance Company, a subsidiary of M&G plc, a company incorporated in the United Kingdom.

Please visit www.prudential.com.hk for more information.

About MyDoc

MyDoc is a digital healthcare platform that delivers the right care at the right time. 

Combining the latest in healthcare technologies and a GP-led coordinated care clinical triage, MyDoc continuously steers patients onto personal care pathways that lead to better health outcomes at lower costs. Through MyDoc, employees and their dependents stay connected with a team of licensed healthcare professionals.  

Established in 2012, MyDoc’s integrated online-offline ecosystem is used by employees of over 200 Fortune 500 companies and insurance policyholders across eight markets, including Singapore, Hong Kong, Thailand, Vietnam, Philippines, Malaysia, India, as well as the US. Working closely with local authorities in various countries, MyDoc ensures the standards of health provided across the region lives up to its legacy of quality care developed in Singapore with the extensive support of the Ministry of Health Singapore.

MyDoc’s unique value proposition and leadership in addressing unmet needs in the region’s telehealth industry through its telehealth platform has led the company to be recognised by Frost and Sullivan as 2020 Singapore Telehealth Company of the Year.

MyDoc is backed by UST Global, a Temasek-backed global B2B technology provider.