customercommendation

Customer Commendation

We are committed to listening to and understanding our customers' needs and expectations. We always strive to provide you with exceptional service quality. We care for our customers and treasure every opportunity to hear from you. We sincerely thank you for sharing your commendation for our staff and services.

Attentive to the Customer Needs

"I would like to commend Connie and Cindy from the Customer Service Center for their patience to understand my needs. They have kept me updated on the expected date of completion which gave me peace of mind in that my request would be processed accurately and timely."

Excellent Communication

"Tin from the Customer Service Centre explained the details of my various insurance policies. He is an excellent communicator who gave me better understanding on the amount and projected position of my policies. I feel excellent and must thank him for his excellent service."

Helpful and Efficient

"Sammy from the Customer Service Centre was very patient in listening to my needs. She has been efficient in answering my enquiries. In addition, she provided me with many suggestions in order for me to better arrange my needs. I am quite happy and it has been an efficient experience! Thank you!"

Enthusiastic support

"I have not had the chance to familiarize myself with my own insurance products, but Tom from the Customer Service center has clearly explained it to me and provided professional advice. Based on this I was able to plan a relevant and effective follow-up. A lot of questions and problems could be resolved at once. I feel more relaxed and am very grateful for that!"

Fast, Accurate and Courteous

"Yuki from the Customer Service Center deserves a compliment for her promptness and efficiency in processing my request. She is an amiable person and listened to my needs. She has helped me to fill out paperwork in order to save my time."

Very pleasant and professional

"Martin from the Customer Service Center was very helpful in listening to my questions and telling me what needed to be done. Tin from the Customer Service Center handled my enquiry and he was very efficient in his explanation and suggestions."

Building Reputation

"I would like to appreciate Abby from the Customer Service Hotline for her professional knowledge, attentiveness and commitment. Her professionalism certainly contributes to the good reputation of Prudential's services!"

Attentive to the Customer Needs

"Terry from the Customer Service Centre and Ruby from the Customer Service Hotline explained the handling process to me with professionalism and sincerity. They are both service professionals that deserve commendations."

Service with Passion

"Gloria from the Customer Service Centre explained the coverage of my policy with patience, supplemented the details and arranged revival for my policy. I am so grateful to Gloria for her attention to details and enthusiasm in resolving my questions and problems."

Friendly & Professional Service

"Tom from the Customer Service Centre managed fund switching for me. He was kind and the process was smooth that I am convinced he is an experienced staff in customer service."