Contact Us
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Frequently Used Services |
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How to get in touch
Customer Service Hotlines
Life Insurance
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Tel |
+852 2281 1333 |
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Service Hours |
Monday to Friday: 9am to 6pm Saturday, Sunday and Public Holidays: Closed |
You can use our telephone system to request for your Telephone Policy Inquiry Service password, for any policy enquiries
General Insurance
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Tel |
+852 3656 8362 |
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Service Hours |
Monday to Friday: 9am to 12:30pm and 1:45pm to 5:30pm Saturday, Sunday and Public Holidays: Closed |
Employee Benefits
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Tel |
+852 3656 8362 |
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Service Hours |
Monday to Friday: 9am to 12:30pm and 1:45pm to 5:30pm Saturday, Sunday and Public Holidays: Closed |
Direct Marketing
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Tel |
+852 3413 6000 |
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Service Hours |
Monday to Friday: 9am to 5:30pm Saturday, Sunday and Public Holidays: Closed |
Mailing address
For submission of Policy Service Forms, Claims Forms and Life Insurance Premium by cheque.
P.O. Box No. 28058, Gloucester Road Post Office, Hong Kong
Customer Service Centre
- The Gateway, Tsim Sha Tsui
Medical Department - Health Assessment Centre
- The Gateway, Tsim Sha Tsui
Prudential General Insurance Hong Kong Limited
- Berkshire House, Quarry Bay
Other inquires
Media Relations Contacts
Customer Complaints / Feedback
We understand that sometimes you may have feedback regarding our products or services, please let us know the details by sending us an email or post.
Prudential Hong Kong Limited - Customer Service Department
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P.O. Box No. 28058, Gloucester Road Post Office, Hong Kong |
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Hotline |
+852 2281 1333 |
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We understand that we may not always be able to reach an agreement on your case. If you are not satisfied with our response, please tell us on the contact details above or you may contact the relevant organizations listed below for assistant:
Insurance Authority
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19th Floor, 41 Heung Yip Road, Wong Chuk Hang, Hong Kong |
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Hotline |
+852 3899 9983 |
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Fax |
+852 3753 3812 |
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The Insurance Complaints Bureau
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29/F, Sunshine Plaza, 353 Lockhart Road, Wanchai, Hong Kong |
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Hotline |
+852 2520 2728 |
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Fax |
+852 2520 1967 |
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The Hong Kong Confederation of Insurance Brokers
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Room 1504, Tai Tung Building, 8 Fleming Road, Wanchai, Hong Kong |
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Hotline |
+852 2882 9943 |
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Fax |
+852 2890 2137 |
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Professional Insurance Brokers Association
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Room 2506, 25/F, China Insurance Group Building, 141 Des Voeux Road Central, Central, Hong Kong |
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Hotline |
+852 2869 8515 |
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Fax |
+852 2770 2372 |
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Below are applicable to Voluntary Health Insurance Scheme (VHIS) only:
Voluntary Health Insurance Scheme Office of Health Bureau
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Unit 2902, Millennium City 6, 392 Kwun Tong Road, Kowloon, Hong Kong |
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Hotline |
+852 2529 8900 |
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Fax |
+852 2529 8982 |
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Inland Revenue Department
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Revenue Tower, 5 Gloucester Road, Wan Chai, Hong Kong |
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Hotline |
+852 187 8088 |
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Fax |
+852 2519 9316 |
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