The business hours of Prudential Hong Kong’s Customer Service Centre in Tsim Sha Tsui will be adjusted from 23 May 2022, as follows: Monday to Friday: 9am to 5:30pm; Closed on Saturday, Sunday and public holiday.

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Frequently Used Services

  • Update address and residential phone number (Demo)

  • Change the payment mode (yearly/ half-yearly/ quarterly/ monthly payment) (Demo)
  • Change payment method (direct billing/ autopay) (Demo)
  • Set up autopay (Demo)
  • Apply for a policy loan (Demo)
  • Switch existing investment choice (Demo)
  • Change premium allocation (Demo)
  • Appoint beneficiary (Demo)

How to get in touch

Customer Service Hotlines
Life Insurance

 

Tel

+852 2281 1333

Email

service@prudential.com.hk

Service Hours

Monday to Friday: 9am to 6pm

Saturday, Sunday and Public Holidays: Closed

 

You can use our telephone system to request for your Telephone Policy Inquiry Service password, for any policy enquiries

 

 

General Insurance

 

Tel

+852 3656 8362

Service Hours

Monday to Friday: 9am to 12:30pm and 1:45pm to 5:30pm

Saturday, Sunday and Public Holidays: Closed

 

 

Employee Benefits

 

Tel

+852 3656 8362

Service Hours

Monday to Friday: 9am to 12:30pm and 1:45pm to 5:30pm

Saturday, Sunday and Public Holidays: Closed

 

 

Direct Marketing

 

Tel

+852 3413 6000

Service Hours

Monday to Friday: 9am to 5:30pm

Saturday, Sunday and Public Holidays: Closed

Mailing address

For submission of Policy Service Forms, Claims Forms and Life Insurance Premium by cheque.

P.O. Box No. 28058, Gloucester Road Post Office, Hong Kong

Where to find us
Customer Service Centre
  • The Gateway, Tsim Sha Tsui
Medical Department - Health Assessment Centre
  • The Gateway, Tsim Sha Tsui
Prudential General Insurance Hong Kong Limited
  • Berkshire House, Quarry Bay

Other inquires

Media Relations Contacts
Customer Complaints / Feedback

We understand that sometimes you may have feedback regarding our products or services, please let us know the details by sending us an email or post.

 

Prudential Hong Kong Limited - Customer Service Department

 

Mail

P.O. Box No. 28058, Gloucester Road Post Office, Hong Kong

Hotline

+852 2281 1333

Email

service@prudential.com.hk

 

 

We understand that we may not always be able to reach an agreement on your case. If you are not satisfied with our response, please tell us on the contact details above or you may contact the relevant organizations listed below for assistant: 

 

Insurance Authority

 

Mail

19th Floor, 41 Heung Yip Road, Wong Chuk Hang, Hong Kong

Hotline

+852 3899 9983

Fax

+852 3753 3812

Email

complaints@ia.org.hk

 

 

The Insurance Complaints Bureau

 

Mail

29/F, Sunshine Plaza, 353 Lockhart Road, Wanchai, Hong Kong

Hotline

+852 2520 2728

Fax

+852 2520 1967

Email

icb.enquiry@icb.org.hk

 

 

The Hong Kong Confederation of Insurance Brokers

 

Mail

Room 1504, Tai Tung Building, 8 Fleming Road, Wanchai, Hong Kong

Hotline

+852 2882 9943

Fax

+852 2890 2137

Email

info@hkcib.org

 

 

Professional Insurance Brokers Association

 

Mail

Room 2506, 25/F, China Insurance Group Building, 141 Des Voeux Road Central, Central, Hong Kong

Hotline

+852 2869 8515

Fax

+852 2770 2372

Email

info@piba.org.hk

 

 

Below are applicable to Voluntary Health Insurance Scheme (VHIS) only:

 

Voluntary Health Insurance Scheme Office of Health Bureau

 

Mail

Unit 2902, Millennium City 6, 392 Kwun Tong Road, Kowloon, Hong Kong

Hotline

+852 2529 8900

Fax

+852 2529 8982

Email

vhis_enqiry@healthbureau.gov.hk

 

 

Inland Revenue Department

 

Mail

Revenue Tower, 5 Gloucester Road, Wan Chai, Hong Kong

Hotline

+852 187 8088

Fax

+852 2519 9316

Email

taxinfo@ird.gov.hk