Contact Us
How to get in touch
Customer Service Hotlines
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Life Insurance Hotline Service Hours: You can use our telephone system to request |
Tel: +852 2281 1333 Fax: +852 2977 1233 Email: service@prudential.com.hk |
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General Insurance Hotline Service Hours: |
Tel: +852 3656 8362 |
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Employee Benefits Hotline Service Hours: |
Tel: +852 3656 8362 |
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Direct Marketing Hotline Service Hours: |
Tel: +852 3413 6000 |
Mailing address
For submission of Policy Service Forms, Claims Forms and Life Insurance Premium by cheque.
P.O. Box No. 28058, Gloucester Road Post Office, Hong Kong
Customer Service Centre
- The Gateway, Tsim Sha Tsui
Health Assessment Department and VIP Centre
(Temporarily closed from 22 – 30 January 2022)
- Hong Kong Pacific Centre, Tsim Sha Tsui
Prudential General Insurance Hong Kong Limited
- Berkshire House, Quarry Bay
Other inquires
Media Relations Contacts
Customer Complaints / Feedback
We understand that sometimes you may have feedback regarding our products or services, please let us know the details by sending us an email, fax or post.
Prudential Hong Kong Limited - Customer Service Department
Mail: P.O. Box No. 28058, Gloucester Road Post Office, Hong Kong
Hotline: +852 2281 1333
Fax: +852 2977 1233
Email: service@prudential.com.hk
We understand that we may not always be able to reach an agreement on your case. If you are not satisfied with our response, please tell us on the contact details above or you may contact the relevant organizations listed below for assistant:
Insurance Authority
Mail: 19th Floor, 41 Heung Yip Road, Wong Chuk Hang, Hong Kong
Hotline: +852 3899 9983
Fax: +852 3753 3812
Email: complaints@ia.org.hk
The Insurance Complaints Bureau
Mail: 29/F, Sunshine Plaza, 353 Lockhart Road, Wanchai, Hong Kong
Hotline: +852 2520 2728
Fax: +852 2520 1967
Email: icb.enquiry@icb.org.hk
The Hong Kong Confederation of Insurance Brokers
Mail: Room 1504, Tai Tung Building, 8 Fleming Road, Wanchai, Hong Kong
Hotline: +852 2882 9943
Fax: +852 2890 2137
Email: info@hkcib.org
Professional Insurance Brokers Association
Mail: Room 2506, 25/F, China Insurance Group Building, 141 Des Voeux Road Central, Central, Hong Kong
Hotline: +852 2869 8515
Fax: +852 2770 2372
Email: info@piba.org.hk
Below are applicable to Voluntary Medical Insurance Scheme (VHIS) only
Voluntary Health Insurance Scheme Office of Food & Health Bureau
Mail: Unit 2902, Millennium City 6, 392 Kwun Tong Road, Kowloon, Hong Kong
Hotline: +852 2529 8900
Fax: +852 2529 8982
Email: vhis_enqiry@fhb.gov.hk
Inland Revenue Department
Mail: Revenue Tower, 5 Gloucester Road, Wan Chai, Hong Kong
Hotline: +852 187 8088
Fax: +852 2519 9316
Email: taxinfo@ird.gov.hk